Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
HigherEd BPO
>
Application Support Manager

Application Support Manager

8 - 13 years

|

25 - 30 Lacs

Posted:8 hours ago| Platform:

Apply

Skills Required

computer science automation application support ticketing enterprise applications incident management issue resolution troubleshooting stakeholder management it governance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Application Support Manager

Key Responsibilities:

Lead and mentor the application support team to ensure seamless operations.
Develop incident management and escalation processes to maintain SLAs.
Work closely with development and infrastructure teams for issue resolution.
Monitor system performance and implement proactive measures.
Improve documentation, knowledge base, and self-service support tools.
Analyze support trends and drive automation to reduce manual interventions.
Ensure compliance with IT governance and security standards.

Requirements:

Bachelors/Master s degree in Computer Science, IT, or a related field.
8+ years of experience in application support, with at least 3 years in a leadership role.
Expertise in
incident management, problem resolution, and ITIL best practices
.
Experience working with ticketing systems, cloud environments, and databases.
Strong communication and stakeholder management skills.

More Jobs at HigherEd BPO

BPO Manager

bengaluru

INR 8 - 13 Lacs

Finance Controller

bengaluru

10.0 - 15.0 yrs

INR 35 - 40 Lacs

Application Support Manager

bengaluru

INR 25 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

Application Support Manager

chennai

Application Support Manager

bengaluru

Application Support Manager

pune, maharashtra, india

Application Support Manager

Hero Housing Finance

gurugram

Application Support Manager

Wenger & Watson

chennai

Application Support Manager

pune, maharashtra

Application Support Manager

Clover Infotech

Gurgaon, Haryana, India

Application Support Manager

Gurgaon, Haryana, India

Application Support Manager

India

Application Support Manager

Mumbai Metropolitan Region