Application Support Manager

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT operations support at PwC will focus on providing technical assistance and troubleshooting to provide smooth functioning of IT systems and non-cloud based infrastructure. Your role will focus on providing L1 and possibly L2 support.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Application Support team you will provide hands-on technical support and take ownership of the end-to-end management of Tax applications hosted on Azure. As a Senior Manager you will lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a significant level to drive project success. This role offers the chance to mentor junior staff, enhance your technical skills, and collaborate with a global team to enable seamless support and knowledge continuity.

Responsibilities

• Provide hands-on technical support for Tax applications on Azure
• Oversee the overall management of application processes
• Lead and drive large-scale projects to enhance operational effectiveness
• Mentor and develop junior team members to build proficiency
• Collaborate with global teams to promote knowledge sharing
• Innovate and implement process enhancements for seamless support
• Maintain client interactions to promote project success
• Uphold standards of operational excellence in every activity

What You Must Have

• Bachelor's Degree
• 7 years of experience in hands-on application support and management
• Oral and written proficiency in English required

What Sets You Apart

• Experience with Azure cloud platforms
• Skilled in scripting and automation
• Experience with CI/CD pipelines
• Understanding of ITIL processes
• Mentoring junior engineers
• Exceptional written and verbal communication skills
• Experience with monitoring tools
• Knowledge of Identity Management principles