Application Support Engineer

JOB SUMMARY

We are looking for an experienced and highly motivated L1 Application support engineer to be part of a skilled team of Service Support Team.

JOB RESPONSIBILITY

• Provide technical support to users on GIS based application at customer premises

• Handle all issues assigned by customer/user directly

• Evaluate issues, troubleshoot and provide resolution

• Ensure that all the operational processes and SLA are strictly followed

• Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred

• Provide application support during outage/degrade or any enhancements.

• Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules.

• Need to interact with stakeholder regarding the resolution of issues.

• Perform incident/change/release management activities

• Troubleshoot end user problems

• Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture

• Required to report to Customer Operational Manager.

QUALIFICATION & SKILLSET

• 2 - 4 Years of Experience

• Excellent written and verbal communication skills.

• Technical knowledge of GIS application is must. E.g. Smart Inventory or Network Engineer (NE) or any other.

• Server/OS related knowledge to access servers, check OS and application logs for issue, etc.

• Knowledge about application integration (integrated with other systems to receive data/information)

• Knowledge of complete Data flow in the system.

• Database SQL knowledge (e.g. Oracle, PostgreSQL, or any other database)

• ITIL certification is preferred (Good to have...)

• Knowledge in Telecom wireline would be an advantage