Application Support Engineer

Key responsibilities

• Production application monitoring and support.
• Manage day-to-day incident and problem resolution.
• Part of maintenance activities/Testing on the Application.
  Supporting/facilitating UAT.
• Coordinate with various teams and raise support ticket for all issues, analyse root cause and assist in efficient resolution of all production processes.
• Coordinate with Build team, vendors and ensure effective application services to ensure reliability of all applications.
• Maintain logs of all issues and ensure resolutions per quality assurance tests for all production processes.
• Tracking down the issues with the application server/ Database server and ensuring minimum downtime for any given application.
• Manage production deployment builds and patches as part of the controlled release processes.
• Plan and perform application maintenance and patch deployment, following standards and best practices.
• Study potential areas for service improvement and raise proposals with the reporting manager and taking up further with build team.
• Knowledge in NACH application is preferable/ added advantage.
  Good working knowledge on Payments/Banking Domain.
• Basic Knowledge on Linux, Postgres SQL, Maria DB.

Key skills and experience required

• Production application monitoring and support.
• Manage day-to-day incident and problem resolution.
• Part of maintenance activities/Testing on the Application.
  Supporting/facilitating UAT.
• Coordinate with various teams and raise support ticket for all issues, analyse root cause and assist in efficient resolution of all production processes.
• Experience on Java based application along with Linux, kafka, SQL.