Application Support Engineer

Location: Gurgaon GG7, Noida Yamuna, Chennai-Siruseri
Experience: 6+ Years
No of Positions: 10
Job Type: Full-time
Start Date: ASAP

Position Overview

We are looking for a talented Engineer to be part of the Application Operation Team. You will have an opportunity to work with a number of applications, clients and keep up with the various technology trends in the market. The ideal candidate is exceptionally talented, motivated and has a passion for working with clients, development, architecture, test, and infrastructure teams.

Responsibilities

• Troubleshoot issues in production environments.
• Implement ITIL best practices, resulting in quicker, more accurate service to the customers.
• Ensure Client SLAs are met – Manage deliverables for critical applications by working with Business users and understanding IT/business SLAs.
• Troubleshoot Major Incidents, involve and engage all necessary teams, create post-mortems, and ensure closure of incidents.
• Willingness to work in a roster model and shifts.
• Flexibility to support complex ecosystems.

Project Management

• Lead and manage end-to-end project lifecycles, ensuring deliverables meet quality standards and deadlines.
• Develop project plans, schedules, and budgets, and track progress against milestones.
• Coordinate with cross-functional teams to gather requirements and provide regular project updates.
• Identify and mitigate project risks, ensuring successful project delivery.
• Facilitate effective communication between technical and non-technical stakeholders.

Collaboration

• Respond to user issues, working with the Development team or external support teams for resolution.
• Perform ITIL Problem Management process activities to remediate chronic problems.
• Contribute to and maintain support knowledge base.
• Monitor systems for possible issues, performing system health checks as required.
• Work closely with development & IT infrastructure teams to incorporate checklists and validate maintenance activity steps.
• Monitor production applications and environments.
• Document and maintain installation and operations procedures.
• Participate in deployment and configuration management activities.
• Coach or manage teams as applicable.
• Research issues to ensure service level agreements are met.
• Collaborate with Dev/L3 teams on incidents/triages and change reviews.
• Participate in the 24×7 support coverage as needed.

Requirements and Skills

• 5+ years of experience in IT operations with focus on system monitoring, performance tuning, and troubleshooting enterprise applications.
• 4+ years in an SRE role managing modern observability solutions.
• 5+ years of development experience on enterprise-class applications: JavaScript/Java, SQL, Spring Boot & Microservices.
• 5+ years managing and implementing observability platforms (e.g., AppDynamics, Splunk, Prometheus, Grafana).
• 5+ years of experience in cloud computing platforms (AWS, Azure, GCP).
• Experience with container orchestration tools like Kubernetes and Docker.
• Familiarity with CI/CD pipelines and automation tools (e.g., Jenkins, GitLab, ArgoCD).
• Experience developing monitoring and logging standards for infrastructure, platforms, and applications.
• Experience implementing event correlation policies and related rules.

Required Technical Skill Set

• ServiceNow: Incident, Problem, Change, and Knowledge Management
• Primary Skills (Mandatory): Cloud platforms (AWS, Azure, GCP), Java
• Secondary Skills (Mandatory): JavaScript, SQL, Spring Boot & Microservices, PL/SQL, Splunk, MariaDB, GoldenGate, AppDynamics, Grafana, Putty, Rally, ELK, Prometheus
• CI/CD pipelines and automation tools (e.g., Jenkins, GitLab, ArgoCD)
• SRE mindset

Incident and Problem Resolution

• Excellent problem-solving skills, able to manage multiple tasks and prioritize effectively.
• Proven ability to troubleshoot and resolve complex technical issues related to observability platforms.
• Experience managing customer issues and requests, providing timely and effective solutions.
• Passion for working with legacy systems and facing new challenges.

What We Offer

We offer a competitive salary, performance-based incentives, and a supportive work environment that encourages professional growth and development. If you are a dynamic and results-driven professional with expertise in the Application Operation Team, we want to hear from you!

How to Apply

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