Software Application Support Under general supervision, follows standard practices and procedures to analyze, design, program, debug, implement, and support application software systems using APL programming language. Shall be keen to learn and build a career in APL language. Provides application support for existing software within the areas covered by the role. Respond to production incidents in a timely manner. Troubleshoot the issues by understanding the APL code and provide resolutions/work arounds. Work on defect fixes and support tools development. Creates/Updates the technical documentations. Closely work with your peers and the customer facing operations team to triage client reported issues. Must be flexible with work hours and weekends as needed. Minimum 2 years of hands-on Software Development Experience. An advanced understanding of common computer programming, data structures and algorithms. An advanced understanding of coding and debugging techniques which contribute to the reliability, maintainability, readability, simplicity, performance, and testability of software. A solid understanding of IT environments including networking, server technologies, databases, security, and performance. Strong analytical and problem-solving skills Good English written and oral communication. A MS/BS degree in Computer Science or equivalent education/experience Financial/Investment/Wealth Management experience is an added advantage. Proficiency with .NET or JAVA Proficiency with Oracle or MS SQL Server
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skills and ability required. Essential Duties and Responsibilities: Work on a wide variety of key project tasks such as business analysis, technical design and requirements gathering (BRD) in relation to Advantage Fee. Implement Advantage Fee for new client projects, configuration setup, testing and go-live support Provide Quality Assurance testing to client customizations and product enhancements Support system and client acceptance testing conducted by InvestCloud clients Analyze current client business processes and recommend improvements Act as a subject matter expert on client fee billing and middle/back-office revenue operations and management Coordinate troubleshooting / issues with engineering and development Perform other duties as required Production Support monitor Zendesk cases coming in. Assign to the relevant team or investigate and keep tickets updated on a regular basis within the Client SLA. Ability to receipt, logging and tracking of all client issues, defects, and inquiries Internal analysis of reported issues to identify potential resolution or workaround Efficient, effective, and collaborative interaction with the client to understand and investigate the issue in a timely manner. Internal escalation to the respective team or individual to perform more detailed root cause analysis Develop significant knowledge and understanding of the Advantage Fee product to perform independent investigation Interact with internal stakeholders and leadership to escalate issues in a timely fashion to help mitigate risk of client dissatisfaction Conduct periodic reviews with peers to understand root cause of reported issues for future prevention and resolution Assist with billable projects, including testing, release documentation, BRD documentation, configuration, and issue remediation. Client-facing experience is required. Work flexible hours when required to support projects or Go live. The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. Required Qualifications: Functional Skills: 5 years of experience in Financial Services software experience Previous Production Support or customer support experience Strong client focus with confident and professional presentation Analytical skills to assess and troubleshoot client issues Strong ability to multi-task Excellent communication (written and verbal) skills to facilitate client discussions and accurately document issues or inquiries Key skills: Strong customer service ethos. Ability to work well with people Strong communication skills Competencies: Strives to continuously build knowledge and skills Maintains confidentiality Works ethically and with integrity. Technical Skills: O/S: Windows Database: SQL Server 3rd Party Software: SSIS, SSRS, SSMS, Print to PDF, Microsoft Azure and AWS experience JSON Web APIs Programming Language: Java, T-SQL, C++ Operational Knowledge: SSO (SAML2.0) JIRA Zendesk Preferred Qualifications: Prior Experience with the Advantage Fee software is preferable but not essential. B.A. or B.S. in Business, Finance, Computer Science and/or related field experience
About the Team You will be joining the newly formed AI, Data & Analytics team, primarily responsible as a Software Engineer working on various projects within the AI Enablement team. The new team is focused on driving increased value from the data InvestCloud captures to enable a smarter financial future for our clients, in particular focused on “enhanced intelligence”. Ensuring we have fit-for-purpose modern capabilities is a key goal for the team. We are seeking a Software Engineer with an interest in Data Science, Machine Learning, and Generative AI models. The ideal candidate should have a track record in delivering business impact and delighting clients by building efficient and scalable platforms for ML and AI models in production, along with excellent problem-solving skills. In this role, working as part of a team both locally in India and globally, you will integrate AI and ML solutions into the InvestCloud product suite. You will also be flexible – sometimes our team helps build the products too! Key Responsibilities Develop and maintain robust APIs, microservices, and data pipelines that support data science and AI workloads Design and implement efficient database schemas and data storage solutions Build and optimize ETL processes for data ingestion, transformation, and delivery Create scalable infrastructure for model training, evaluation, and deployment Collaborate with data scientists to implement and productionize machine learning models Ensure high performance, reliability, and security of backend systems Participate in code reviews and contribute to engineering best practices Troubleshoot and resolve complex technical issues Write clean, maintainable, and well-documented code Required Skills Bachelor's degree in Computer Science, Engineering, or related field 3+ years of experience in backend development Strong proficiency in Python and Java Working proficiency in Javascript Experience with RESTful API design and implementation Experience with modern API frameworks Solid understanding of database systems (both SQL and NoSQL) Experience with containerization using Docker Knowledge of cloud platforms (AWS, Azure, or GCP) Understanding of version control systems (Git) Experience with CI/CD pipelines and DevOps practices Experience coding with an AI Assistant Preferred skills Working experience with Jakarta EE Working experience with FastAPI Working experience in Angular Experience working with Snowflake and/or Databricks What do we offer Join our diverse and international cross-functional team, comprising data scientists, product managers, business analysts and software engineers. As a key member of our team, you will have the opportunity to implement cutting-edge technology to create a next-generation advisor and client experience. Location and Travel The ideal candidate will be expected to work from the office. Compensation The salary range will be determined based on experience, skills, and geographic location. Equal Opportunity Employer InvestCloud is committed to fostering an inclusive workplace and welcomes applicants from all backgrounds
Key Responsibilities Lead adoption of Ansible Tower, migrating jobs and pipelines from legacy infrastructure while defining inventory models, RBAC, job templates, and automation mesh for scale and security. Lead solution definition and implementation, including product evaluation and selection of applications, frameworks, and tooling with a bias for open standards, security, and maintainability. Own, implement, and promote good practice of the Ansible infrastructure, workflow, and development life cycle, including role structure, collections, linting, Molecule testing, and CI-driven validation. Maintain the technology roadmap for the application delivery environment, aligning platform capabilities with product, security, and regulatory requirements. Develop custom solutions using scripting or programming (Python, Bash, PowerShell, or Go) to extend automation, integrate APIs, and eliminate manual work. Create documentation and training materials to enable implementation and support hand-off to other teams; deliver enablement sessions and office hours. Enhance the measurement and monitoring framework for application health and resource utilization using metrics, logs, and tracing to reduce MTTR and improve SLO attainment. Collaborate with platform, SRE, security, networking, and application teams to identify and prioritize automation opportunities that improve reliability and speed. Investigate and provide resolution of support issues and day-to-day support tasks, adhering to SLAs and participating in an on-call rotation as needed. Design, implement, and maintain Terraform modules and environments, including remote state backends, workspaces, versioning, tagging standards, and drift detection. Deploy and manage cloud infrastructure on AWS, Azure, and/or GCP using IaC patterns, including networking, IAM, compute, storage, databases, and managed services. Build golden images and base machine/container artifacts using Packer, integrated into CI pipelines for deterministic, secure builds. Implement container orchestration and release automation using Kubernetes, Helm, and Git-based workflows; standardize manifests and release processes. Establish policy-as-code and compliance gates (OPA/Conftest, HashiCorp Sentinel, or Checkov) across IaC pipelines to enforce security and regulatory requirements. Integrate secrets management and dynamic credentials with HashiCorp Vault or cloud-native equivalents; remove embedded credentials from code and pipelines. Create and maintain CI/CD pipelines (GitLab CI and Jenkins) for application and IaC, including quality checks, security scans, and environment promotion. Define and enforce configuration management standards in Ansible (linting, idempotency, inventory strategy, dynamic inventory for clouds). Implement observability for automation platforms and workloads using Prometheus, Grafana or Splunk; publish actionable SLO dashboards. Drive cost-aware infrastructure design and tagging, collaborating with FinOps to monitor and optimize resource utilization and cloud spend. Champion change management and release governance aligned with ITIL and internal controls; maintain audit trails, approvals, and rollback strategies. Required Qualifications 7+ years in infrastructure, DevOps, SRE, or platform engineering roles with hands-on automation experience. 3+ years designing, operating, and scaling Ansible (Ansible Tower/AAP or AWX) in production. 3+ years building Terraform-based infrastructure at scale, including modules, state management, and pipelines. Strong proficiency with at least one major cloud provider (AWS or Azure), including networking, IAM, and security controls. Proficient in scripting/programming (Python and Bash; PowerShell or Go a plus) and YAML/Jinja2. Deep understanding of CI/CD concepts and tools; proven experience implementing robust pipelines and artifact promotion flows. Solid grounding in Linux systems, networking fundamentals, TLS, and RBAC/least-privilege security patterns. Experience with Windows operating systems, chocolately package manager and active directory management. Experience with monitoring/observability stacks and setting SLOs, alerts, and runbooks. Excellent communication skills with a track record of authoring clear documentation and training materials. Preferred Qualifications Red Hat Ansible Automation Platform experience at enterprise scale, including RBAC, EDA, and automation mesh. HashiCorp Terraform Associate or equivalent, and cloud certifications (AWS/Azure/GCP). Kubernetes certifications (CKA/CKAD) and production operations experience. Hands-on with policy-as-code (OPA/Conftest, Sentinel) and IaC security tooling (Checkov, tfsec). Experience implementing GitOps practices and tools (Argo CD or Flux). Work Model Hybrid role based in Bengaluru (Bangalore), Karnataka, India. Core collaboration hours aligned to IST, with occasional overlap with UK/EU or US teams as needed. Participation in an on-call rotation for platform services with compensating time-off per policy. About InvestCloud InvestCloud, a global leader in wealth technology, aspires to enable a smarter financial future. Driving the digital transformation of the wealth management industry, the company serves a broad array of clients globally, including Wealth and Asset Managers, Wirehouses, Banks, RIAs, and Insurers. In terms of scale, the company’s clients represent more than 40 percent of the $132 trillion of total assets globally. As a leader in delivering personalization and scale across advisory programs, including unified managed accounts (UMA) and separately managed accounts (SMA), the company is committed to the success of its clients. By equipping and enabling advisors and their clients with connected technology, enhanced intelligence, and inspired experiences, InvestCloud delivers leading digital wealth management and financial planning solutions, complemented by a dynamic data warehouse, which scale across the complete wealth continuum. In 2024, InvestCloud was named CNBC World’s Top Fintech Company, a proof point of the company’s commitment to innovation and client success. Headquartered in the United States, InvestCloud serves clients around the world. For more information, visit InvestCloud.com. Our Values Client Connected Human Centered Technology Forward Respect + Integrity Excellence
Key Responsibilities Lead adoption of Ansible Tower, migrating jobs and pipelines from legacy infrastructure while defining inventory models, RBAC, job templates, and automation mesh for scale and security. Lead solution definition and implementation, including product evaluation and selection of applications, frameworks, and tooling with a bias for open standards, security, and maintainability. Own, implement, and promote good practice of the Ansible infrastructure, workflow, and development life cycle, including role structure, collections, linting, Molecule testing, and CI-driven validation. Maintain the technology roadmap for the application delivery environment, aligning platform capabilities with product, security, and regulatory requirements. Develop custom solutions using scripting or programming (Python, Bash, PowerShell, or Go) to extend automation, integrate APIs, and eliminate manual work. Create documentation and training materials to enable implementation and support hand-off to other teams; deliver enablement sessions and office hours. Enhance the measurement and monitoring framework for application health and resource utilization using metrics, logs, and tracing to reduce MTTR and improve SLO attainment. Collaborate with platform, SRE, security, networking, and application teams to identify and prioritize automation opportunities that improve reliability and speed. Investigate and provide resolution of support issues and day-to-day support tasks, adhering to SLAs and participating in an on-call rotation as needed. Design, implement, and maintain Terraform modules and environments, including remote state backends, workspaces, versioning, tagging standards, and drift detection. Deploy and manage cloud infrastructure on AWS, Azure, and/or GCP using IaC patterns, including networking, IAM, compute, storage, databases, and managed services. Build golden images and base machine/container artifacts using Packer, integrated into CI pipelines for deterministic, secure builds. Implement container orchestration and release automation using Kubernetes, Helm, and Git-based workflows; standardize manifests and release processes. Establish policy-as-code and compliance gates (OPA/Conftest, HashiCorp Sentinel, or Checkov) across IaC pipelines to enforce security and regulatory requirements. Integrate secrets management and dynamic credentials with HashiCorp Vault or cloud-native equivalents; remove embedded credentials from code and pipelines. Create and maintain CI/CD pipelines (GitLab CI and Jenkins) for application and IaC, including quality checks, security scans, and environment promotion. Define and enforce configuration management standards in Ansible (linting, idempotency, inventory strategy, dynamic inventory for clouds). Implement observability for automation platforms and workloads using Prometheus, Grafana or Splunk; publish actionable SLO dashboards. Drive cost-aware infrastructure design and tagging, collaborating with FinOps to monitor and optimize resource utilization and cloud spend. Champion change management and release governance aligned with ITIL and internal controls; maintain audit trails, approvals, and rollback strategies. Required Qualifications 7+ years in infrastructure, DevOps, SRE, or platform engineering roles with hands-on automation experience. 3+ years designing, operating, and scaling Ansible (Ansible Tower/AAP or AWX) in production. 3+ years building Terraform-based infrastructure at scale, including modules, state management, and pipelines. Strong proficiency with at least one major cloud provider (AWS or Azure), including networking, IAM, and security controls. Proficient in scripting/programming (Python and Bash; PowerShell or Go a plus) and YAML/Jinja2. Deep understanding of CI/CD concepts and tools; proven experience implementing robust pipelines and artifact promotion flows. Solid grounding in Linux systems, networking fundamentals, TLS, and RBAC/least-privilege security patterns. Experience with Windows operating systems, chocolately package manager and active directory management. Experience with monitoring/observability stacks and setting SLOs, alerts, and runbooks. Excellent communication skills with a track record of authoring clear documentation and training materials. Preferred Qualifications Red Hat Ansible Automation Platform experience at enterprise scale, including RBAC, EDA, and automation mesh. HashiCorp Terraform Associate or equivalent, and cloud certifications (AWS/Azure/GCP). Kubernetes certifications (CKA/CKAD) and production operations experience. Hands-on with policy-as-code (OPA/Conftest, Sentinel) and IaC security tooling (Checkov, tfsec). Experience implementing GitOps practices and tools (Argo CD or Flux). Work Model Hybrid role based in Bengaluru (Bangalore), Karnataka, India. Core collaboration hours aligned to IST, with occasional overlap with UK/EU or US teams as needed. Participation in an on-call rotation for platform services with compensating time-off per policy. About InvestCloud InvestCloud, a global leader in wealth technology, aspires to enable a smarter financial future. Driving the digital transformation of the wealth management industry, the company serves a broad array of clients globally, including Wealth and Asset Managers, Wirehouses, Banks, RIAs, and Insurers. In terms of scale, the company’s clients represent more than 40 percent of the $132 trillion of total assets globally. As a leader in delivering personalization and scale across advisory programs, including unified managed accounts (UMA) and separately managed accounts (SMA), the company is committed to the success of its clients. By equipping and enabling advisors and their clients with connected technology, enhanced intelligence, and inspired experiences, InvestCloud delivers leading digital wealth management and financial planning solutions, complemented by a dynamic data warehouse, which scale across the complete wealth continuum. In 2024, InvestCloud was named CNBC World’s Top Fintech Company, a proof point of the company’s commitment to innovation and client success. Headquartered in the United States, InvestCloud serves clients around the world. For more information, visit InvestCloud.com. Our Values Client Connected Human Centered Technology Forward Respect + Integrity Excellence
Key Responsibilities: Microsoft 365 Administration: Manage and maintain Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive. Configure and optimize Microsoft 365 applications to meet business needs. Monitor system performance and troubleshoot issues. Microsoft Entra and Active Directory Management: Configure identity services to ensure secure operations. Manage user accounts, groups, and permissions. Work with the InfoSec and compliance teams to monitor security policies and ensure regulatory compliance. Integrate with other systems and automate tasks using PowerShell. Provide technical support and resolve issues. Intune and Microsoft Defender: Administer and configure Intune for device management and policy enforcement. Implement and manage Microsoft Defender for endpoint protection and threat management. Ensure compliance with security policies and procedures. Mac OS Management: Provide support for Mac OS users within the Microsoft 365 environment. Configure and manage Mac devices using Intune. Troubleshoot and resolve Mac-related issues in collaboration with the IT support team. User Support and Training: Provide quality technical support services to end-users for Microsoft 365 and Mac-related issues. Conduct training sessions to educate users on best practices and new features. Create and maintain documentation for IT processes and procedures. PowerShell Scripting: Develop and maintain PowerShell scripts for automation of administrative tasks. Implement scripts to streamline processes and improve efficiency. Ensure scripts are secure and comply with company policies. Qualifications: 7-12 years experience. Proven experience as a Microsoft 365 Engineer or similar role. Proficiency in Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive. Experience with Mac OS management and support. Familiarity with Intune MDM or similar solutions. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Proficiency in PowerShell scripting. Ability to work independently and as part of a team. Preferred Skills and Experience: Experience with other scripting languages (PowerShell, Bash). Knowledge of networking fundamentals and security best practices. Ability to adapt and pivot for new technologies. SSO Integration. Defender portal knowledge. AWS Workspace operational support.