Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Commvault Backup Administration
Good to have skills : Veeam Backup and Replication
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with different teams, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage in troubleshooting activities, working diligently to maintain system integrity and performance, while also documenting your findings and solutions for future reference. Your role will be pivotal in ensuring that the technology infrastructure meets the needs of the organization and its users. Roles & Responsibilities: Key Responsibilities: Administer, configure, and maintain Veeam Backup & Replication and Commvault Complete Backup & Recovery platforms. • Design and manage backup policies, job schedules, retention settings, and repositories for on-prem and cloud workloads. • Monitor backup health, troubleshoot failures, and ensure timely completion of jobs. • Perform test restores, full restores, and file-level recoveries on demand. • Implement and manage backups for: o VMware, Hyper-V, and physical machines o Cloud workloads (AWS EC2, Azure VMs, Microsoft 365, Azure Blob, S3, etc.) o Databases such as SQL Server, Oracle, SAP HANA, etc. • Leverage object storage and cloud repositories for offsite/long-term retention and immutability. • Ensure integration with cloud-native platforms for disaster recovery and long-term archiving. • Implement encryption, air-gapped backups, immutability, and access control policies. • Support audits, data retention, GDPR, HIPAA, and other regulatory requirements. • Ensure backups comply with corporate security standards and disaster recovery policies. • Create automation scripts (e.g., PowerShell, Bash, or REST APIs) for backup tasks and reporting. • Optimize storage consumption and backup windows through deduplication, compression, and tuning. • Conduct performance tuning and capacity planning. • Use native monitoring tools (e.g., Veeam ONE, Commvault Command Center) to track job status, alerts, and SLA compliance. • Produce regular reports on backup success rates, recovery points, and capacity utilization. • Maintain detailed documentation of backup architecture, policies, and procedures. • 1.5+ years hands-on experience with Veeam and Commvault in medium to large-scale environments. • Experience supporting hybrid or multi-cloud environments (Azure, AWS, etc.). Professional & Technical Skills: • Backup Tools: Veeam Backup & Replication, Veeam ONE, Commvault CommServe, MediaAgent, Command Center • Virtualization: VMware vSphere, Hyper-V • Cloud Platforms: AWS (EC2, S3), Azure (VMs, Blob), Microsoft 365 backup • OS & Apps: Windows, Linux, SQL Server, Oracle, Exchange, SharePoint • Automation: PowerShell, Bash, Commvault/Veeam APIs • Storage Integration: NAS, SAN, Object Storage (S3, Azure Blob), Tape • Monitoring: Veeam ONE, Commvault Alerts, SolarWinds (optional) • Security: Backup encryption, RBAC, MFA, immutable backups • Strong problem-solving and analytical abilities. • Ability to work independently and in cross-functional teams. • Excellent documentation and communication skills. • Attention to detail and a proactive approach to risk mitigation. • Veeam Certified Engineer (VMCE) • Commvault Certified Professional / Engineer • Microsoft Certified: Azure Administrator Associate • AWS Certified SysOps Administrator • ITIL Foundation Certification Additional Information: - The candidate should have minimum 3 years of experience in enterprise backup administration. - This position is based at our Bengaluru office. - A 15 years full time education is required.