Application Support Analyst - Data

The engineer/developer is working closely with his team members and business teams to develop features according to a requirement.

He must also ensure that developments are aligned with best practices and monitor what has been promoted on higher environments.

Production follow up, tests, supports activities are part of his daily activity (job monitoring, issues solving, )

Responsibilities

*Providing technical and functional support to users

Providing technical and functional support to users

Managing incidents within the scope of reporting by ensuring that the service is restored as quickly as possible with complete transparency regarding the Business

Line: Referencing, communication, coordination, correction, drafting of PIRs (Post Incident Reviews)

Guaranteeing the eradication of problems

Ensuring the proper management of application access by following the recommendations applicable to its scope

Contributing to the construction of production dashboards and undertaking the actions defined for improving the service

*Implementing monitoring and supervise the applications technical and functional components

Implementing the system and parameters used to monitor its scope

Monitoring the smooth implementation of processing according to the production plan

Checking the functional and technical quality of the interfaces / transfers between applications

Monitoring the condition of the applications technical components

Checking the proper running of application backups and restorations

*Orchestrating and managing the various releases within his/her scope

*Creating and enriching the application document framework. Maintaining operating procedures

Drafting and maintaining operating procedures

Drafting and maintaining a technical documentation framework

Participating in the drafting and review of the application user manual provided by the development

teams

Enriching and updating the knowledge base

*Providing analysis and measuring, analysing and improving the performance of the applications technical and functional components

Analysing and monitoring application performance data (traces, logs, events, etc.) in order to improve service quality and the user experience.

In line with the business requirements, managing the capacity elements of the application

Carrying out data purges in accordance with the business line

*Realising the technical integration of applications based on existing products and services in order to reduce implementation times

Performing technical integration of applications using existing products and services in order to reduce implementation times

Defining and implementing monitoring and facilitating the supervision of services

Scheduling batch processing

Providing expertise to ITOps, notably for production and infrastructure requirements

*Managing functional upgrade requests

Estimating the APS workload for implementing changes

Defining a schedule in conjunction with the various teams (Development, Operation, Business Lines, etc.)

*Contributing to the processes belonging to the activity, observing the requirements and carrying out the necessary remediations

Operate autonomously on the applications of the scope. Demonstrate motivation and accountability in daily monitoring, incident resolution.

Actively contribute within a multi-technologies/applications squad, collaborating across disciplines and sharing knowledge to support team goals.

Show proactivity and autonomy in managing your workload, taking ownership of deliverables and continuously seeking improvement opportunities.

Maintain clear and professional communication with business stakeholders, with fluency in English required.

Specific Technical skills required for this role:

IT Operating Tools

Scheduler

Production Tools : Service Now

Jira

IT Infrastructure and Technical Tools

General IT knowledge : Database, systems (Linux, Windows), Network

IT Languages Shell

Production tools : Splunk, Dynatrace

DevOps tools : Jenkins, Ansible

Data Tools

Datastage PX (currently v11.7.1.4) - Having some admin notions (XMETA) is not mandatory but can be an advantage.

SQL Basics

SQL

Methodologies

ITIL Methodologies (Information Technology Infrastructure Library)

Scrum Agile

KPI Management (SLAs on QoS, i.E: Service Now SLAs)

IT production resiliency procedures: DRP (Disaster Recovery Plan), BCP (Business Continuity Plan)