Position PurposeThe engineer/developer is working closely with his team members and business teams to develop features according to a requirement.
He must also ensure that developments are aligned with best practices and monitor what has been promoted on higher environments.
Production follow up, tests, supports activities are part of his daily activity (job monitoring, issues solving, )
Responsibilities
Direct Responsibilities *Providing technical and functional support to users
Providing technical and functional support to users
Managing incidents within the scope of reporting by ensuring that the service is restored as quickly as possible with complete transparency regarding the Business
Line: Referencing, communication, coordination, correction, drafting of PIRs (Post Incident Reviews)
Guaranteeing the eradication of problems
Ensuring the proper management of application access by following the recommendations applicable to its scope
Contributing to the construction of production dashboards and undertaking the actions defined for improving the service
*Implementing monitoring and supervise the applications technical and functional components
Implementing the system and parameters used to monitor its scope
Monitoring the smooth implementation of processing according to the production plan
Checking the functional and technical quality of the interfaces / transfers between applications
Monitoring the condition of the applications technical components
Checking the proper running of application backups and restorations
*Orchestrating and managing the various releases within his/her scope
*Creating and enriching the application document framework. Maintaining operating procedures
Drafting and maintaining operating procedures
Drafting and maintaining a technical documentation framework
Participating in the drafting and review of the application user manual provided by the development
teams
Enriching and updating the knowledge base
*Providing analysis and measuring, analysing and improving the performance of the applications technical and functional components
in order to improve the user experience Analysing and monitoring application performance data (traces, logs, events, etc.) in order to improve service quality and the user experience.
In line with the business requirements, managing the capacity elements of the application
Carrying out data purges in accordance with the business line
*Realising the technical integration of applications based on existing products and services in order to reduce implementation times
Performing technical integration of applications using existing products and services in order to reduce implementation times
Defining and implementing monitoring and facilitating the supervision of services
Scheduling batch processing
Providing expertise to ITOps, notably for production and infrastructure requirements
*Managing functional upgrade requests
Estimating the APS workload for implementing changes
Defining a schedule in conjunction with the various teams (Development, Operation, Business Lines, etc.)
*Contributing to the processes belonging to the activity, observing the requirements and carrying out the necessary remediations
Technical & Behavioral Competencies Operate autonomously on the applications of the scope. Demonstrate motivation and accountability in daily monitoring, incident resolution.
Actively contribute within a multi-technologies/applications squad, collaborating across disciplines and sharing knowledge to support team goals.
Show proactivity and autonomy in managing your workload, taking ownership of deliverables and continuously seeking improvement opportunities.
Maintain clear and professional communication with business stakeholders, with fluency in English required.
Specific Technical skills required for this role:
IT Operating Tools
Scheduler
Production Tools : Service Now
Jira
IT Infrastructure and Technical Tools
General IT knowledge : Database, systems (Linux, Windows), Network
IT Languages Shell
Production tools : Splunk, Dynatrace
DevOps tools : Jenkins, Ansible
Data Tools
Datastage PX (currently v11.7.1.4) - Having some admin notions (XMETA) is not mandatory but can be an advantage.
SQL Basics
SQL
Methodologies
ITIL Methodologies (Information Technology Infrastructure Library)
Scrum Agile
KPI Management (SLAs on QoS, i.E: Service Now SLAs)
IT production resiliency procedures: DRP (Disaster Recovery Plan), BCP (Business Continuity Plan)
Specific Qualifications (if required) Skills Referential
Behavioural Skills : (Please select up to 4 skills)
Attention to detail / rigor
Adaptability
Creativity & Innovation / Problem solving
Ability to deliver / Results driven
Transversal Skills: (Please select up to 5 skills)
Analytical Ability
Ability to develop and adapt a process
Ability to anticipate business / strategic evolution
Ability to understand, explain and support change
Ability to develop others & improve their skills
Education Level:
Bachelor Degree or equivalent
