Analyst - KYC

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Value Preposition

• Join a team that drives the full client lifecycle — from KYC and onboarding to ongoing service — playing a critical role in delivering a seamless and high-quality experience for commercial banking client
• Work in a dynamic, fast-paced environment where you’ll contribute to risk management, regulatory compliance, and operational excellence, all while developing valuable skills in a global banking setup
  

Job Details

• Position Title: Analyst – Client Advisory Services
• Career Level: P1
• Job Category: Associate
• Role Type: Hybrid
• Job Location: Bangalore
  

About The Team

Impact

• Candidates who are passionate about banking Operations, KYC, Onboarding, QA & willing to work in
  

• Experienced with Risk based approach for KYC refresh, remediation & periodic review processes will be a value add.
• At least 2-3 year of prior work experience within Onboarding, Quality control/Assurance or KYC – Know Your Customer process at any bank (Preferably at SVB).
  

• Proficiency in MS products (CRM, Outlook), database apps, workflow platforms &/or analytics tools, is a plus.
• Knowledge of bank, compliance or investment terminology or products is preferred.
• Excellent verbal and written communication skills with the ability to succinctly convey an issue and resulting outcome to clients and internal business partners is key.
• Have a strong ability to multi-task and handle multiple requirements from internal stakeholders effectively.
• Ability to work in a structured, high volume, time-sensitive and high-risk environment.
• Have a solid functional overview of various teams, processes & stakeholders from connected departments.
• Be able to independently solve/support requirements across all connected teams.
• Highly adaptable and resilient, must be open to new ideas and willing to support fluid workflows.
• Manage time effectively while driving the above responsibilities diligently.
  

Key Deliverables

• Performing validation and/or quality Assurance checks for all accounts onboarded in the bank in line with the global KYC standards across jurisdictions
• Communicate effectively with various cross-functional business team partners and bank clients. You will serve at the forefront of our client’s experience and ensure all information is accurate before onboarding the client.
• Research and reach out to your colleagues if any critical information is missing to comply with regulatory requirements. Setting expectations and delivering consistent follow up to ensure completion of the application is a critical deliverable in this role.
• Utilize your organization skills to track response and follow through with case resolution and use problem-solving skills to handle issues with diplomacy, tact and efficiency.
• Play a major role in mitigating firm and client risk; as a result, you will use effective research skills while managing the client experience and internal partner expectations.
• Share joint accountability with one’s direct manager for goal development, training initiatives, and partner feedback.
  

Skills And Qualification

Functional Skills:

• Excellent oral and written communication skills
• Good understanding of the standard AML/KYC practices followed globally
• Solid understanding of Bank products, regulations, department processes & procedures
• Proactively highlight threats & compliance issues to the management in a timely manner.
• Successfully meet tight SLAs as required by the operational management requirements.
  

Technical Skills

• Maintenance of CIF records and performing end to end KYC & Onboarding/QC checks.
• Providing operational support to clients & business partners consistent with bank policy & procedures.
• Thoroughly understand & exhibit intelligent use of various system tools and procedures.
  

Relationships & Collaboration

• Reports to: Associate Director
• Partners: Teams of Client Advisory Services (US and IN)
  

Accessibility Needs

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.