Analyst - Identity Management

About The Job

Key Responsibilities/KRAs

• Support and maintain NetIQ Identity Manager (IDM) and NetIQ Access Manager (NAM) infrastructure, ensuring high availability and security.
• Develop, implement, and update IDM workflows, drivers, and connectors to support business requirements.
• Perform configuration, customization, and integration of IDM and NAM with various connected systems.
• Provide technical expertise during onboarding of new applications and systems into the IDM/NAM ecosystem.
• Perform regular IDM system maintenance tasks, including driver health checks, resource management, patching, connector upgrades, and log management.
• Troubleshoot and resolve complex technical issues related to NetIQ IDM/NAM and associated LDAP directories.
• Document detailed solution designs, integration approaches, and standard operating procedures (SOPs).
• Conduct DR (Disaster Recovery) testing and ensure compliance with defined security and operational standards.
• Manage BAU (Business As Usual) support activities, including incident, problem, and SLA management.
• Act as SME (Subject Matter Expert) in providing technical guidance to helpdesk and end-users related to IAM services.
• Collaborate with cross-functional teams, including Security, Infrastructure, and Development teams, to drive continuous improvements in access management processes.
  

Essential Skill Set

• Strong hands-on experience with NetIQ Identity Manager (IDM) and NetIQ Access Manager (NAM).
• Proficient in LDAP directory services and eDirectory.
• Solid knowledge of Web Services, Java, and SAML/OAuth integrations.
• Experience in creating and managing IDM workflows, drivers, connectors, and reporting.
• Expertise in system troubleshooting, patching, and connector maintenance.
• Experience in performing DR tests and maintaining system availability.
• Strong problem-solving and analytical thinking skills.
• Good documentation and technical writing capabilities.
  

Desired Skill Set

• Excellent communication and stakeholder management skills.
• Ability to work independently and take ownership of assigned tasks.
• Good collaboration and interpersonal skills to work across teams.
• Experience working in large enterprise environments.
• Understanding of security concepts related to identity and access management.
• Customer-focused approach with strong service delivery orientation.
  

Why Join Us

• Opportunity to work with cutting-edge IAM technologies in a fast-growing enterprise environment.
• Exposure to challenging IAM projects supporting digital transformation.
• Collaborative work culture with opportunities for professional growth.