Job
Description
FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions. Job Description Value Preposition Make Real impact – Play a critical role in safeguarding bank and clients from evolving financial crimes ensuring compliance with US regulations. Exposure to complex, high value cases – Tackle sophisticated fraud patterns across different payment platforms that sharpen the investigative mindset and deepens the industry expertise. Job Details Position Title: Analyst Career Level: P1 Job Category: Associate Role Type: Hybrid Job Location: Bangalore About The Team The Fraud Services Team is part of First Citizens India, Enterprise Operations and is responsible for detecting potentially illicit activity targeting First Citizens India client accounts and escalating illicit activity to be investigated, when appropriate. This newly set up team will play a crucial role in safeguarding the customers and organization from fraud risks by supporting end to end fraud detection, prevention and investigation processes. Impact This position analyzes transactions in multiple payment channels to detect suspicious or high-risk activity. This role will help to detect emerging fraud trend, reduce losses and enhance controls. This role offers high visibility and direct impact giving the opportunity to shape fraud strategies and contribute to safer banking environment. Determines the appropriate course of action to mitigate risks and stop further loss, protecting compromised accounts to prevent any subsequent fraudulent transactions. Key Deliverables Analysis - Compiles and analyzes transactions for multiple payment channels. Reviews transactions to identify high risk situations, fraudulent activity, and internal control breakdowns. Effectively communicates analysis output. Fraud Prevention - Investigates potential fraud, risk, or internal control breakdowns identified by transaction analysis. Determines the appropriate course of action to stop further loss. Ensures compliance with Bank regulations throughout loss prevention activities. Business Support - Serves as a point of contact for associates or clients to discuss and resolve fraudulent activity. Protects compromised accounts to prevent subsequent fraudulent transactions. Communicates effectively with associates, clients, operations, and peer bank contacts on fraud prevention activity and techniques. Reporting - Tracks metrics based on analysis and case information for reporting purposes. Conveys emerging trends. Skills And Qualification Functional Skills: Fraud Risk knowledge Understanding of common fraud typologies across payment channels. Familiarity with red flags, behavioral indicators and fraud detection methodologies. Analytical and Investigative Skills Agility to analyze transaction patterns and detect anomalies. Decision making under pressure. Capability to make sound, time sensitive decisions in high volume and high-risk scenarios. Proactive in escalating potential risks to seniors in the team or manager. Collaboration & Stakeholder management Comfortable working in cross functional teams especially across time zones. Ability to coordinate with cross functional teams like Risk, legal, compliance and technology teams when needed. Technical/Business Skills Fraud monitoring tools & Case Management system Typically, 2 to 4 years of experience in with platforms like Actimize, Falcon, SAS or any internal fraud detection tools. Data Analysis & reporting Proficiency in MS office related applications especially excel. Knowledge of payment systems Knowledge and understanding of payment processing platforms (ACH, Wires, RTP & Cards) is an added advantage. Relationships & Collaboration Reports to: Manager / Sr. Manager Partners: Stakeholders and cross functional teams Accessibility Needs We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience. Equal Employment Opportunity FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.
