Work from Office
Full Time
Candidate must have good communication and interpersonal skills. Candidate should have the ability to quickly and efficiently assimilate process knowledge and be good at problem solving and root cause analysis. They must be professional in conduct/behaviour, appearance and communication. An understanding of web technology and cable setup is necessary. They must possess the ability to analyse information and evaluate results to choose the best solution and solve problems. Candidate needs to have the ability to adapt to perpetual changes as per business needs and reliability in terms of attendance and timing is necessary.
Previous Work Force Management experience required
Manage the call\Chat volume, daily attendance and program break schedules.
If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.
eClerx Customer Operations specializes in improving end-to-end customer journeys by providing advanced analytics, automation, superior omnichannel customer support, and field technical operations. Transforming everyday touchpoints into superior customer experiences to help our clients improve sales and retention, while reducing costs and enhancing customer satisfaction
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
eClerx
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