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CashKaro.com
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Analyst - Customer Insights and Telecalling

Analyst - Customer Insights and Telecalling

CashKaro.com

0 - 5 years

2 - 7 Lacs

gurugram

Posted:2 hours ago| Platform:

Apply

Skills Required

loans outbound sales data management relationship building customer handling medical insurance customer complaints customer engagement crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

We are looking for dynamic and customer-oriented advisors to engage with CashKaro users and prospects over the phone. This role focuses on gathering consumer intelligence, conducting user research, and driving sales through effective telecalling. If you have a flair for communication, enjoy customer interactions, and are motivated by results, this is a great opportunity to be part of India s fastest-growing cashback and rewards platform.

Key Responsibilities

Outbound Calling:
Reach out to customers to gather insights, feedback, and conduct research.
Sales & Lead Conversion:
Initiate conversations, build rapport, and convert leads into active users.
Customer Engagement:
Ask probing questions to understand customer needs and promote relevant CashKaro products.
Product & Offer Promotion:
Educate customers about upcoming offers, features, and benefits.
Data Management:
Capture and document customer details, behaviors, payment methods, and responses.
Query Resolution:
Address customer concerns effectively, ensuring satisfaction and repeat business.
Relationship Building:
Maintain strong customer relationships to drive retention and long-term engagement.

Must-Have Skills & Qualifications

Typing Speed & Tech Skills

Ability to type 30+ Words Per Minute (WPM) with accuracy.
Comfortable using CRM tools and basic computer applications.

Communication & Language Proficiency

Strong verbal communication and interpersonal skills.
Fluency in English and Hindi.

Customer Handling & Negotiation

Ability to handle objections, negotiate, and close sales over the phone.
Professional approach to handling customer complaints and rejections.

Adaptability & Resilience

Comfortable working in a fast-paced environment.
Ability to stay calm under pressure and handle multiple conversations efficiently.

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CashKaro.com

E-commerce, Affiliate marketing

New Delhi

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Analyst - Customer Insights and Telecalling

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

About the Role

Key Responsibilities

Outbound Calling:

Sales & Lead Conversion:

Customer Engagement:

Product & Offer Promotion:

Data Management:

Query Resolution:

Relationship Building:

Must-Have Skills & Qualifications

Typing Speed & Tech Skills

Communication & Language Proficiency

Customer Handling & Negotiation

Adaptability & Resilience

More Jobs at CashKaro.com