FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Value Preposition
Be at the Forefront of Quality Control Team: Perform end to end quality control review for New and existing clients. Perform KYC 1st LOD, Onboarding, Quality control and ongoing maintenance of all commercial client information files (CIFs), deposit products, online banking & cash management services function for all clients onboarded within the bank and shape the Future of Quality Control Team: Contribute to the continuous improvement of the process
Job Details
- Position Title: Analyst - Client Advisory Services
- Career Level: P1
- Job Category: Associate
- Role Type: Hybrid
- Job Location: Bangalore
About The Team
We are KYC 1st LOD, who performs Onboarding, Quality control and ongoing maintenance of all commercial client information files (CIFs), deposit products, online banking & cash management services function for all clients onboarded within the bank. This team will be based out of Bangalore
Impact
CAS Client Advisory Services - team is a community of dedicated professionals committed to safeguarding our organization's by making sure all clients Onboarded are as per the regulations. Our values — inclusivity, transparency, and excellence — drive everything we do. Join us and make a meaningful impact on our CAS Quality Control Team.
Key Deliverables
CAS Analyst is part of a First Line of Defense (FLOD) team, accountable for reviewing and verifying the identify of a client. Responsibilities of the analyst includes conducting Know Your Client (KYC) reviews by researching client information, analyzing client documentation/records for adherence to regulatory rules on both new and existing clients, serving as the first point of contact for client outreach related to KYC information needed, engaging relationship teams and other internal regulatory or operational teams as needed, and coordinating satisfactory resolution of any outstanding items to comply with regulatory requirements. CAS Analyst is responsible for facilitating regulatory adherence by effectively delivering current, accurate, and timely resolutions of missing or outdated information. Requests for information and KYC review may be received through a variety of internal channels and resolutions are generated by researching, collecting updated information, analyzing records, executing updates, or escalating issues typically guided by precedent and/or established procedures. CAS Analyst perform assigned functions under supervision and ensures adherence to all regulations, procedures, policies, and job-aids. Support is provided to clients across multiple business units including Startup Banking, Technology, Life Science, Wine, Global Fund Banking, Equipment Financing, Rail, and Wealth Management. As a “FLOD” function, team provides support to Second Line of Defense “SLOD” teams. Daily Operations – Performs ID&V, reviews client records for completeness, accuracy, and adherence to KYC requirements. Collects updated information from client and coordinates operational efforts required to update records within established guidelines. Restricts and close deposit accounts, as indicated by policy, for non-compliance activities. May also perform investigatory due diligence of alerts generated from KYC activities.
- 24/7 Rotational Shifts: Ensure round-the-clock security coverage by working on a rotational schedule.
- Performing validation and/or quality control checks for all accounts onboarded in the bank in line with the global KYC standards across jurisdictions
- Communicate effectively with various cross-functional business team partners and bank clients. You will serve at the forefront of our client’s experience and ensure all information is accurate before onboarding the client.
- Research and reach out to your colleagues if any critical information is missing to comply with regulatory requirements. Setting expectations and delivering consistent follow up to ensure completion of the application is a critical deliverable in this role.
- Utilize your organization skills to track response and follow through with case resolution and use problem-solving skills to handle issues with diplomacy, tact and efficiency.
- Play a major role in mitigating firm and client risk; as a result, you will use effective research skills while managing the client experience and internal partner expectations.
- Share joint accountability with one’s direct manager for goal development, training initiatives, and partner feedback.
Skills And Qualification
Functional Skills:
- Thoroughly understand & exhibit intelligent use of various system tools and procedures. Proactively highlight threats & compliance issues to the management in a timely manner. Successfully meet tight SLAs as required by the operational management requirements.
- Team Player: Support peers and department management.
- Problem Solving mindset
- Communication: Excellent verbal, written, and interpersonal communication skills.
- Attention to Detail: Ensure accuracy and thoroughness in all tasks.
Technical Skills
- Ensures adherence to all regulations, procedures, policies, and job-aids.
- Maintenance of CIF records and performing end to end KYC & Onboarding/QC checks.
- Providing operational support to clients & business partners consistent with bank policy & procedures
- Good understanding of the standard AML/KYC practices followed globally
- Solid understanding of Bank products, regulations, department processes & procedures
Relationships & Collaboration
- Reports to: Senior Manager KYC
- Partners: Cross-functional teams
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.
