Analyst - Client Advisory Services

Value Preposition

Be at the Forefront Client Advisory Services (CAS): who are passionate about banking Operations, KYC, Onboarding, QC and FCI is seeking an Analyst - Client Advisory Services to perform KYC 1st LOD, Onboarding, Quality control and ongoing maintenance of all commercial client information files (CIFs), deposit products, online banking & cash management services function for all clients onboarded within the bank. This team will be based out of its Bangalore GCC.

Job Details

• Position Title: Analyst - Client Advisory Services
• Career Level: P1
• Job Category: Associate
• Role Type: Hybrid
• Job Location: Bangalore

About the Team:

The Client Advisory Services team which is a part of the Enterprise Operations team at First Citizens India (FCI) is hiring a full-time Analyst KYC to drive the banks KYC & Banking operations processes including Onboarding and/or Quality control. This role is also intended to drive the standardization of KYC practices at First Citizens Bank across all regions.

Impact

FCI is seeking an Analyst - Client Advisory Services to perform KYC 1st LOD, Onboarding, Quality control and ongoing maintenance of all commercial client information files (CIFs), deposit products, online banking & cash management services function for all clients onboarded within the bank. This team will be based out of its Bangalore GCC.

Key Deliverables

• Performing validation and/or quality control checks for all accounts onboarded in the bank in line with the global KYC standards across jurisdictions
• Communicate effectively with various cross-functional business team partners and bank clients. You will serve at the forefront of our clients experience and ensure all information is accurate before onboarding the client.
• Research and reach out to your colleagues if any critical information is missing to comply with regulatory requirements. Setting expectations and delivering consistent follow up to ensure completion of the application is a critical deliverable in this role.
• Utilize your organization skills to track response and follow through with case resolution and use problem-solving skills to handle issues with diplomacy, tact and efficiency.
• Play a major role in mitigating firm and client risk; as a result, you will use effective research skills while managing the client experience and internal partner expectations.
• Share joint accountability with ones direct manager for goal development, training initiatives, and partner feedback.

Skills and Qualification

Functional Skills:

• Thoroughly understand & exhibit intelligent use of various system tools and procedures.
• Proactively highlight threats & compliance issues to the management in a timely manner.
• Successfully meet tight SLAs as required by the operational management requirements.
• Provide operational support to clients & business partners consistent with banks policies & procedures.

Technical Skills:

• Excellent oral and written communication skills
• Good understanding of the standard AML/KYC practices followed globally
• Maintenance of CIF records and performing end to end KYC & Onboarding/QC checks.
• Providing operational support to clients & business partners consistent with bank policy & procedures
• Solid understanding of Bank products, regulations, department processes & procedures

Relationships & Collaboration

• Reports to: Manager or Sr Manager
• Partners: SME, Leads and cross-functional teams.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.