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Employee Experience Coordinator

Employee Experience Coordinator

Shyftlabs

2 - 5 years

3 - 6 Lacs

noida

Posted:-1 days ago| Platform:

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Skills Required

payroll hr processes compliance hr operations consulting employee engagement scheduling operations leadership auditing employee relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

About ShyftLabs

At ShyftLabs, we live and breathe data. Since 2020, we ve been helping Fortune 500 companies unlock growth with cutting-edge digital solutions that transform industries and create measurable business impact. We re growing fast and we re looking for passionate problem-solvers who are ready to turn big ideas into real outcomes.

Position Overview:

We are hiring an Employee Experience Coordinator who can serve as the go-to point of contact for all employees under our Global Capability Center (GCC). This person must be proactive, well-organized, and a very strong communicator in order to build strong relationships with employees and handle all day-to-day inquiries across the team. This role will work closely with ShyftLabs HR & Operations leadership to improve employee engagement, retention, and satisfaction.

Job Responsibilities:

Employee Communication & Support

Act as the primary HR contact for all Global Capability Center (GCC) employees.
Respond to day-to-day questions about leave, attendance, payroll, policies, benefits, remote work, and HR processes.
Provide quick, reliable, and empathetic support to improve employee engagement and satisfaction.

Regular Check-Ins & Engagement

Conduct consistent check-ins to understand employee well-being, workload, and challenges.
Document conversations, track trends, and escalate issues when needed.

HR Request & Case Management

Manage and track employee requests (pay raises, promotion discussions, policy clarifications, time-off approvals, role changes).
Ensure all issues are triaged through ShyftLabs; not directly through client managers.
Coordinate with HR & Operations leadership for escalations.

Onboarding & Offboarding

Assist with day-to-day onboarding touchpoints, documentation collection, welcome communication, and orientation scheduling.
Support smooth offboarding including notices, IT access removal, documentation, and exit feedback.

Policy Communication & Compliance

Clearly communicate policy updates to GCC employees.
Ensure adherence to attendance, leave, hybrid work, and performance expectations.

Engagement Activities & Pulse Surveys

Run periodic pulse surveys to monitor engagement.
Support small-scale cultural or recognition initiatives to increase connection and retention.
Lead annual performance reviews for GCC employees, ensuring expectations are met and feedback is continual.

HR Operations & Record-Keeping

Maintain up-to-date employee records and lifecycle status (probation, promotions, renewals).
Log employee conversations and maintain accurate documentation for audit purposes.

Basic Qualifications:

2-5 years of experience in HR coordination, HR operations, employee relations, or a similar role.
Excellent verbal and written communication skills: clear, professional, empathetic, and responsive.
Highly organized and able to manage communication with 200+ employees.
Comfortable working autonomously with minimal supervision.
Strong attention to detail, ability to prioritize, and comfort handling sensitive information.
Strong understanding of HR processes within an Indian employment context is a plus.
Previous experience working with a Global Capability Center (GCC) or consulting firm is highly preferred.

We are proud to offer a competitive salary alongside a strong insurance package. We pride ourselves on the growth of our employees, offering extensive learning and development resources.

This role is located on-site in our rapidly-growing Noida location.

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Employee Experience Coordinator