Employee Experience Coordinator

Job Responsibilities:

• Act as the primary HR contact for all Global Capability Center (GCC) employees.
• Respond to day-to-day questions about leave, attendance, payroll, policies, benefits, remote work, and HR processes.
• Provide quick, reliable, and empathetic support to improve employee engagement and satisfaction.

• Conduct consistent check-ins to understand employee well-being, workload, and challenges.
• Document conversations, track trends, and escalate issues when needed.

• Manage and track employee requests (pay raises, promotion discussions, policy clarifications, time-off approvals, role changes).
• Ensure all issues are triaged through ShyftLabs; not directly through client managers.
• Coordinate with HR & Operations leadership for escalations.

• Assist with day-to-day onboarding touchpoints, documentation collection, welcome communication, and orientation scheduling.
• Support smooth offboarding including notices, IT access removal, documentation, and exit feedback.

• Clearly communicate policy updates to GCC employees.
• Ensure adherence to attendance, leave, hybrid work, and performance expectations.

• Run periodic pulse surveys to monitor engagement.
• Support small-scale cultural or recognition initiatives to increase connection and retention.
• Lead annual performance reviews for GCC employees, ensuring expectations are met and feedback is continual.

• Maintain up-to-date employee records and lifecycle status (probation, promotions, renewals).
• Log employee conversations and maintain accurate documentation for audit purposes.

Basic Qualifications:

• 2-5 years of experience in HR coordination, HR operations, employee relations, or a similar role.
• Excellent verbal and written communication skills: clear, professional, empathetic, and responsive.
• Highly organized and able to manage communication with 200+ employees.
• Comfortable working autonomously with minimal supervision.
• Strong attention to detail, ability to prioritize, and comfort handling sensitive information.
• Strong understanding of HR processes within an Indian employment context is a plus.
• Previous experience working with a Global Capability Center (GCC) or consulting firm is highly preferred.