AI Product Specialist

At Fieldproxy, we’re building the next generation of AI-powered field service management solutions - complex operations software built with AI prompts.

AI Product Specialist

Role Overview

As an AI Product Specialist, you will work closely with clients to understand their workflows, identify their requirements, and configure our platform to deliver custom solutions to clients in days. You’ll leverage existing LLM models, fine-tune them where needed, and ensure successful deployment.

This is a highly cross-functional role, requiring strong communication skills, technical knowledge of AI/LLMs, and a customer-first mindset.

Key Responsibilities:

• Collaborate with clients to gather and analyze requirements for AI-driven field service solutions.
• Configure and customize the Field Service Applicatino using Fieldproxy's AI based LLM.
• Work with large language models (LLMs) to fine-tune outputs and align them with client-specific needs.
• Partner with engineering and product teams to scope technical feasibility and drive implementation.
• Serve as a trusted advisor to clients, explaining AI capabilities in simple, actionable terms.
• Continuously test, validate, and improve AI workflows to ensure high-quality performance.
• Document configurations, best practices, and client solutions for scalability.

Requirements

• Hands-on experience with large language models (OpenAI, Anthropic, etc.) and fine-tuning approaches.
• Familiarity with prompt engineering, embeddings, and APIs.
• Strong problem-solving skills with the ability to translate customer requirements into technical solutions.
• Excellent communication and presentation abilities to engage both technical and non-technical stakeholders.
• Comfort working in fast-paced, startup-like environments.

Nice-to-Have

• Exposure to workflow automation platforms (Zapier, n8n, Make, etc.).
• Knowledge of databases (PostgreSQL preferred).
• Basic programming/scripting skills (Python, JavaScript)

What We Offer

• Opportunity to shape the future of AI in field service management - building an FSM tool ground up in an AI first era.
• Work directly with cutting-edge LLM technologies and real-world enterprise use cases.
• A collaborative team of builders passionate about AI and customer success.
• Competitive compensation and growth opportunities in a rapidly scaling company