Job
Description
As a Spares Head at our company located in Kerala, your primary role is to lead and manage the after-market services and spare parts operations to ensure customer satisfaction, revenue growth, and uphold the company's reputation for reliability and service excellence in the crusher manufacturing industry. **Key Responsibilities:** - **Strategic Leadership:** - Develop and implement a comprehensive spares and after-sales strategy aligned with the company's business goals. - Build and grow the after-sales and spare parts division as a significant revenue stream. - Lead the development of annual budgets and forecasts for spares and after-sales services. - **Customer Relationship Management:** - Establish and maintain strong relationships with clients to ensure customer loyalty and satisfaction. - Address customer queries and complaints promptly and efficiently. - Develop feedback mechanisms to monitor service quality and customer satisfaction. - **Spare Parts Management:** - Oversee inventory planning, stock control, and efficient distribution of spare parts. - Collaborate with procurement and production teams to ensure timely availability of spares. - Optimize inventory levels to reduce costs while ensuring parts availability to minimize machine downtime for customers. - **Service Operations:** - Oversee after-sales services including installation, maintenance, repairs, and technical support. - Develop service-level agreements (SLAs) with customers and ensure adherence. - Ensure a well-trained and motivated service team capable of delivering high-quality support to clients. - **Process Improvement:** - Identify and implement improvements in spares management and after-sales processes to enhance efficiency and profitability. - Leverage technology such as CRM and ERP systems to streamline operations and improve data-driven decision-making. - Establish key performance indicators (KPIs) to monitor and improve service delivery and spare parts performance. - **Team Management:** - Lead, mentor, and develop a team of professionals in the spares and after-sales department. - Build a culture of accountability, customer focus, and continuous improvement. - Ensure continuous training and skill development for service technicians and support staff. - **Compliance and Reporting:** - Ensure compliance with health, safety, and environmental regulations in service operations. - Provide regular reports on spares and after-sales performance, including revenue, profitability, and customer feedback. **Desired Qualification & Skill Requirements:** - Bachelor's degree in mechanical engineering, Industrial Engineering, or a related field. An MBA is a plus. - At least 15 years of relevant experience in spares and after-market service with proven leadership skills. - Excellent presentation and communication skills. - In-depth knowledge of crushers, spares management, and after-market service practices. - Strong analytical and problem-solving abilities with experience in process optimization. - Familiarity with ERP systems, inventory management software, and CRM tools. - Excellent communication skills, both written and verbal. This job description is intended to provide essential information about the role. You may be required to undertake additional duties as necessary. Your flexibility to adapt to changing project requirements and priorities, as well as travel, is essential for this role.,
