After-Sales Service Leader

Job Description

Exide Energy Solutions Limited is a wholly owned Subsidiary of Exide Industries Limited, leading battery manufacturing and distribution company in India with annual revenues of $1.8+ Bn. Exide Energy Solutions Limited is investing $500+ Mn dollars to setup India’s first Giga plant to manufacture Lithium-Ion Cells at Devanahalli Industrial Area in Bengaluru. Exide Energy designs, develops, and manufactures Lithium Ion Cells and Battery Pack solutions for various energy storage. Exide Energy is a leading player in the market with OEM customers across key market applications – 2W, 3W, 4W, CV and industrial applications. Exide is also deeply invested in further developing li-ion technology with significant R&D investments including setup of in-house team as well as necessary lab infrastructure to support development activities. Role Overview: We are seeking a dynamic and experienced leader to establish and scale our new After-Sales Service organization catering to both automotive and stationary battery storage customers. This role will be pivotal in driving customer satisfaction, service excellence, and sustainable revenue through a robust on-field and remote service strategy, powered by digital platforms. Key Responsibilities: - Build and lead the After-Sales Service organization using existing internal resources and new capabilities where needed. - Ensure exceptional service delivery to customers through on-site and remote support mechanisms. - Leverage and expand digital platforms for diagnostics, remote assistance, and predictive maintenance. - Own and optimize turnaround time (TAT), first-time fix rates, and customer satisfaction metrics. - Forecast, plan, and ensure availability of spare parts across service points efficiently. - Design and execute training programs for internal teams and customers to enhance service quality and safety. - Drive service revenue (AMC, repairs, extended warranties, etc.) while ensuring profitability. - Establish systems for service planning, escalation management, performance tracking, and continuous improvement. - Ensure adherence to safety, compliance, and regulatory standards across service operations. Candidate Profile: - Bachelor’s degree in engineering (Mechanical / Electrical / Electronics preferred). MBA is an added advantage. - 15+ years in after-sales/service operations, preferably in the automotive or battery energy storage domain. - Proven experience in building or scaling service networks. - Familiarity with digital service platforms and remote diagnostics. Skills & Attributes: - Strong leadership and people development skills. - Strategic thinking with a hands-on execution mindset. - Excellent communication and customer relationship skills. - Strong analytical and operational planning capabilities Show more Show less