Advanced Systems Engr

Responsibilities

Primary responsibilities:

• Coordinate between all stakeholders involved like Service Operations Leaders (SOL), Field Service Managers (FSM), Service Business Managers (SBM), Finance team, Affiliate Order Coordinators (SOCs), SAP Team, Global Customer Care, Back-office Order Coordinators (SOCs), Material Expeditor, Honeywell factories, etc.
• Weekly meetings with Service Operations Leaders (SOL), Material Expeditor and Order Coordinators (SOCs) to understand material priorities, expedition requirements.
• Bi-Weekly meetings with Field Service Managers (FSM) and Service Business Managers (SBM) to understand material priorities, expedition requirements.
• Discuss Annual Operating Plan (AOP) with Asia Pacific (APAC) finance teams and get billing plan updated in trackers in line with AOP.
• Weekly meetings with Honeywell Factory for material expedition and get Expected Delivery Dates (EDDs).
• Weekly meetings with Back-office Order Coordinators (SOCs) to discuss their issues, new updates, best practices, etc.
• Identify Purchase Orders with 100% material received but not planned for Billing in current month. Discuss with Service Operations Leaders (SOL)/ Field Service Managers (FSM) if orders can be pulled in current month.
• Review Billing Plan and support Service Operations Leaders (SOL) and Affiliate Order Coordinators (SOCs) to accelerate Backlog conversion.
• Work with Material Expeditor, Service Operations Leaders (SOL), Affiliate Order Coordinators (SOCs) and different Honeywell factories to get material from alternate location (across regions/ countries) to fulfill orders and maximize billing.
• Work with Material Expeditor, Service Operations Leaders (SOL), Affiliate Order Coordinators (SOCs) and different Honeywell factories and check possibility of providing Certified Refurbished Material (CRM) material if ordered material is obsolete or is not available by need by date to fulfill orders and maximize billing.
• Coordinate with all involved stakeholders to meet 90 days of Service Level Agreement (SLA) deadline and to fulfil urgent requirements.
• Coordinate with all involved stakeholders and support them to expedite holding points at higher levels.
• Coach and mentor Back-office Order Coordinators (SOCs).
• Prepare weekly progress reports and send them to all stakeholders as per agreed frequency.
• Increase GES engagement in other areas (apart from order management and material expedition) as per affiliate requirements.
• Discuss and implement new business ideas and improvements in current engagement model with affiliate.
• Drive and ensure completion of implementation of new initiatives, new ideas, improvement actions, enhancements and Digitization, etc. in current engagement and current processes.
• Business Growth and Expansion
• Team Building and Development
• Strategic Service Expansion - SPOT Support, Project Procurement Support, TPC Support, Cora PM Support, Contract SESP & PMP Execution Support, SPOT P&E Support
• Stakeholder Engagement and Revenue Impact
• Proactive Business Development
• Continuous Engagement and Solution Delivery
• Monthly meetings with Asia Pacific (APAC) Pole Lead to understand general updates and material escalations.
  

Qualifications

• Education Required
  

• Work Experience Required
• Minimum 10 years (or 7 years Honeywell Process Solutions / LSS) Experience in Order Management, Material expedition and stakeholder management
• 3 years minimal of experience in Honeywell LSS organization (Preferred, not required)
• Technical Skills & Specific Knowledge Required
• Excellent working knowledge of SAP, SFDC and MS Office
• Behavioural Competencies Required
• Able to forge strong internal business relationships and deliver on commitments.
• Demonstrates a strong commercial awareness.
• Excellent interpersonal skills as well as good verbal, written and presentation skills.
• Ability to multi-task and prioritise work.
• Self-motivated and able to work with minimum supervision.
• Good leadership and stakeholder management skills.
• Demonstrates a high level of planning & organisation skills daily.
• Highly Customer Focused approach, demonstrating success through a ‘Voice of the Customer’ approach daily.
• Highly self-aware, recognising the impact of approach and behaviours on peers, direct reports, customers and other internal and external contacts.
• Ability to work within a remote team and support each other when needed
• Daily demonstration of the Honeywell Behaviours.
• Language Requirements
• Fluent in English
  

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