Advanced Network and Systems Administration Analyst

We are looking for experienced System Engineer who will provide ongoing Unified Communications administration support including installation, maintenance and troubleshooting of hardware, software, applications and connectivity components. You will provide technical support and advice on the use of programming tools, systems and networks. Part of the role is complex support of various systems- Microsoft Teams Voice, Cisco, Nice InContact Center, Five9 across multiple locations. Operational responsibilities include remediation of daily incident tickets, system compliance, system run enhancement, testing, staging, policy / procedure enhancement, customer contact coordination and operational recommendations.

Position overview

• Design, install, and maintain the organization s collaboration and communication (voice/video/IMP) infrastructure.
• Leads and / or advises on site, regional and or cross-organizational systems-related infrastructure initiatives.
• Video Conferencing Meeting Rooms design and deployment
• Gather technical requirements and translate them into hardware and software capabilities
• Communicate technical design and coordinate proof-of-concept analyses to production
• Administration support including installation, maintenance and troubleshooting
• Exhibit expertise in Collaboration solutions, including Cloud calling and Contact Center (Nice InContact/Cisco Webex/ AWS / MS)
• Monitoring and managing tools- MS Teams Voice and Audio Codec SBC expert
• Manage and maintain the Number Database, Voicemail database, and feature operations of the organization
• Collaborating cross-functionally and cross-country
Participation in policy/ procedure enhancement and documentation creation

Requirements

• UCCX Scripting, Call Flows & UCCX agent configuration. Knowledge with Cisco Finesse Application
• Ability to use tools including Webex Tracer, Wireshark, and Fiddler
• UCCX agent Configuration and Team, Trigger, Call Control Group (CCG), CSQ and skills configuration
• Automation of UC operations with Python and other scripting technologies
• Hands on Experience of H.323, H248, MGCP and SIP and knowledge of compression algorithms G729, G711, G722
• Hands on Experience of Voice over Internet Protocol (VoIP) and IP
• Trucking concepts, topology design VoIP media RTP/RTCP
• Expertise with Signaling Protocols ISDN, CAS, Analogue, T1/E1 PRI, EM
• Extensive experience configuring, implementing, and troubleshooting QoS

Required Qualifications

• Diploma or equivalent work experience required.
• Minimum of 6-8 years of relevant experience or equivalent combination of education and experience in Communication Solutions.
• Good business English skills (Written and spoken).