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5.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job Title : Quality Assurance Engineer II Location : Pune, India About This Role Comscore is looking for a new Quality Assurance Engineer, who will conduct thorough product testing and maintain agreed upon quality standards to provide the highest quality software products to both external and internal customers. This engineer will work to understand the business requirements and objectives relative to the desired functionality of products and applications. Additionally, this role will evaluate and test new or modified software to determine that software meets user requirements and established quality standards and may provide mentoring or guidance to less experienced peers. What You’ll Do Work in close coordination with the developers in developing and testing the automation frameworks Identify functionality errors and potential risk with new development prior to Production launch Work on browsers and cross-browsers test automation using Python, Auto-IT Desktop Identify potential bugs in existing applications and document all issues into the defect tracking system Maintain communication channel with software engineers and project managers on current project status Assist Software Engineers with basic support in troubleshooting problems in development and production Understand and enforce the software release process for all application development Create and execute test suites and verify expected results Verify that all software releases conform to company policies on data handling Perform data investigations running SQL, analyzing data trends etc. to help resolve issues that are seen in production What You’ll Need 5-6 years of experience in a QA role including hands-on automation using Python and Auto-IT and a thorough and deep knowledge of software QA design and methodologies Solid understanding of networking protocols: HTTP/HTTPS, TCP/IP, DHCP conversation, SSL Handshakes etc. with minimum of 2 years of experience Knowledge of OS (i.e. Windows, Mac OS, Linux) and/or mobile platforms (i.e. iOS. Android, Windows Mobile, etc.) including editing the registry, manipulating host and/or config files. Should be able to work on terminal, shell, bash on Linux/MacOS with strong debugging skills. Minimum of 18 months of experience is required. Knowledge of following tools with 3+ years of experience in GIT and Applications: Selenium, JIRA, MS Project, SVN, GitHub 4+ years of experience in designing and executing software test plans based on customer use cases and performed end-to-end testing to identify defects Should have a minimum of 4+ years of experience in performing smoke, functional, integration, regression and exploratory testing Well versed (3+ years) with Web Debugging tools such as Fiddler, Wireshark, etc. Strong logic with basic PERL scripting skills (2+ years) 4+ years of experience with Web Services, Business Intelligence and Data Analytics Knowledge of languages like SQL, JavaScript, HTML, CSS, XML with a minimum experience of 3 years The candidate should have 4+ years of experience in QA and should demonstrate the following skills: Strong analytical skills and detail oriented Strong communication skills for both technical (developers) and non-technical (customers, management) audiences A self-starter that is proactive, highly motivated and possesses good time management skills & has ability to multi-task Ability to troubleshoot various integrating systems effectively, seek out bugs and resolve the issues Required Education: Bachelor’s degree in computer science, Engineering, Business, Information Technology or related field Shift Timing The regular hours for this position will cover a combination of business hours in the US and India – typically 5:30 PM-2:30 AM IST. Occasionally, later hours may be required for meetings with teams in other parts of the world. Additionally, for the first 4-6 weeks of onboarding and training, US Eastern time hours (IST -9:30) may be required. Benefits Medical: Comscore offers a collective Private Medical Insurance scheme which is 100% covered by Comscore. The benefit is applicable to employees, an employee’s spouse, up to two children and parents. Pension: Provident Fund: Comscore bears both the employee and employer contribution. Time Off Annual Leave: Comscore offers market competitive annual leave of 25 Annual Leave Days (12 Casual and 13 Privilege), following local guidelines and practices. National Holidays and Festival Holidays: 10 Days. Sick Leave: 10 Days. Additional Leave: Paternity, Bereavement, Marriage, Maternity, Additional Pregnancy / Birth Related Leave Christmas / New Year Paid Leave, Comscore offers a week of Company paid leave over the Christmas / New Year period. Summer Hours: Comscore has a culture that rewards employees for their hard work. When you work hard, you need time to recharge and refresh. Early releases on Fridays are subject to manager approval. Internal Career Development Opportunities (minimum of 6 months tenure in the current position and in discussion with supervisors) Access to hundreds of professional e-learning courses, specifically created for Comscore Be creative: You don’t have to follow the norm to be successful – we encourage you to think outside the box. Our culture is built on encouraging innovative ideas, communication and joint success. Informal Work Atmosphere: We believe in getting the job done in a comfortable, casual environment! The ability to become a truly global engineer, with exposure to markets across the world. With more than 30 offices around the world, many Comscore teams work together across locations. About Comscore At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you. Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com. Comscore is committed to creating an inclusive culture, encouraging diversity. Show more Show less
Posted 1 day ago
10.0 years
0 Lacs
Bengaluru, Karnataka, India
Remote
Job Title: Software Development Engineer About Trellix: Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions. We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at https://www.trellix.com/. Role Overview: C++/Win Dev for DLP Win Software Engineers conduct or participate in multidisciplinary research and collaborate with design, layout and/or hardware engineers in the design, development, and utilization of productivity enhancement layout tools and design rule checkers, electronic data processing systems software. Determines computer user needs, advises hardware designers on machine characteristics that affect software systems such as storage capacity, processing speed, and input/output requirements, designs and develops compilers and assemblers, utility programs, and operating systems. Responds to customer/client requests or events as they occur. Develops solutions to problems utilizing formal education, judgement and formal software process. About the Role: Design,build and maintain efficient ,reusable, and reliable C++ code breakthrough multiplatform software for securing endpoints on a variety of desktop and cloud platforms Gather technical requirements and specifications from customers and business stakeholders and develop technical specifications according to which solutions are defined and delivered. Deliver solutions that meet the timeline, quality and costs for the projects and deliverable elements. Solutions must meet the preset goals for quality, security, and performance. About You : 10+ years of software engineering experience, with emphasis on Microsoft Windows or Linux based enterprise applications development and basic knowledge in Networking and OS fundamentals Strong Windows internals, API/UI development skills using C/C++ technologies. Windows desktop application or driver development experience with deep knowledge on tools like Visual Studio, XCode, WinDBG , visual studio remote debugger, Wireshark, fiddler and equivalent. Excellent Analytical and problem solving skills. Strong knowledge in data structures and algorithms. Excellent oral and written communication skills and having the ability to deal with interoperability issues is a big plus Any patents would be appreciated. Company Benefits and Perks: We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status. Show more Show less
Posted 2 days ago
3.0 - 6.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Software Development Engineers are experienced professionals that design, develop, test, deploy, maintain, and enhance software solutions. They have in-depth knowledge and subject matter expertise in software development. Sr. Software Development Engineers interact with internal and external teams to train them on the products, work on projects independently and collaborate with cross-functional teams to manage project priorities, deadlines, and deliverables. In this role, you will mentor and guide others by reviewing the code of more junior software engineers as well as encourage others to grow their technical skillset. Sr. Software Development Engineers are creative problem solvers and are involved in continuously driving improvements across the software development life cycle as well as ensure best practices are utilized. About The Role: In this role as Software Engineer, you will: Designs, develops and tests software systems and/or applications for enhancements and new products Writes code according to coding specifications established for software solutions. Delivers software features with exceptional quality, meeting designated release plans and delivery commitments. Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes; investigating problem areas; and following the software development lifecycle. Prepares and installs solutions by determining and designing system specifications, standards, and programming. Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions. Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code. Improves operations by conducting systems analysis and recommending changes in policies and procedures. Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment, and by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Protects operations by keeping information confidential. Provides information by collecting, analyzing, and summarizing development and service issues. Accomplishes engineering and organization mission by completing related results as needed. Collaborates with other designers and engineers Breaks down customer requirements/problems into for the team. Ability to clearly communicate technical concepts to stakeholders About You: You are a fit for this position if your background includes: 3 to 6 years of experience in software development. Bachelor's degree in systems Engineering or similar. Proficient in Java/ JavaScript / Angular. Experience with REST APIs and microservices. Strong problem solving and analytical thinking. Good written and verbal communication skills. Required Skills: Amazon Web Services (AWS); Fiddler Web Debugger (Inactive); Git; GitHub; Gradle; Hypertext Transfer Protocol (HTTP); JUnit Testing; JUnit Testing Framework; Mockito; Mockito Unit Test Framework; PostgreSQL; Postman (Platform); Postman (Software); REST Client; RESTful APIs; Spring MVC (Model View Controller); Spring Web MVC; Structured Query Language (SQL). Optional Skills: Apache Ant; Apache Ivy; Apache Tomcat; Azure Devops; Eclipse Development; Eclipse IDE; GitHub Copilot; Helm (Tool); IntelliJ IDEA IDE (Integrated Development Environment); JetBrains IntelliJ IDEA; Kubernetes; Microsoft Azure DevOps Boards; Microsoft Azure DevOps Pipelines. What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com. Show more Show less
Posted 2 days ago
5.0 - 8.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Location: Hyderabad, India Employment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, Benefits Job Description About Us: At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world’s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges, while delivering jobs better, faster, cheaper and safer. We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the world's "Unicorn" brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more! Recently we have announced our Series B funding led by Vista Equity Partners, a leading global technology investor, with participation from Tiger Global Management, our existing Series A investor. Vista invests in mission-critical software businesses that have a clear purpose and a demonstrated track record of success, such as Innovapptive. Our mission is made possible by Innovapptive’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee. The Role We are seeking an exceptional Technical Consultant to join our team and play a pivotal role in collaborating with our Customers, Product Managers and professional services teams. As an expert you will work with customers during the different phases to define the requirements, principles and models that guide technology services’ decisions in alignment with customer strategic IT and enterprise goals. You will work closely with cross-functional teams, Customer Solution Architects to design and implement best-in-class Industrial SaaS solutions tailored to this critical domain to advocate the value identified in integration models. You will serve as the trusted advisor for our customers, guiding them through the successful integration, deployment, and architectural alignment of Innovapptive's Connected Worker SaaS Platform with their existing enterprise systems. You will provide advisory integration, support scalable deployments on public/Private cloud platforms and lead end-to-end solutioning for ETL. Your role combines architecture, hands-on implementation, and cross-functional collaboration. If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications: How You Will Make an Impact: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Cloud Architecture & Solution Advisory Engage with customers (Architects/SMEs) to understand their cloud infrastructure and recommend scalable, secure deployment architectures for Innovapptive’s Connected Worker SaaS Solution (on AWS must/Azure/GCP) Guide customers on best practices for SaaS adoption, API consumption, middleware strategy, and cloud security configuration Responsible for defining architecture standards, frameworks and guidelines based on our product tech stack and architecture. Directly participates in the governance process for reviewing specific solutions to ensure they are properly leveraging published frameworks and standards Integration Solutioning Analyse existing ERP/CRM systems (SAP PM/MM, Maximo, Salesforce, Oracle, etc.) and design integration solutions using middleware (CPI, BTP, MuleSoft, PI/PO, Dell Boomi, etc.) Lead integration planning and mapping sessions with client architects and SMEs to identify business-critical data flows and transformation logic ETL & Data Flow Enablement Architect and document ETL pipelines and data transformation rules for clean and consistent integration between Innovapptive and customer systems Ensure reliable and efficient data ingestion using secure APIs, OData, REST, SOAP, or event-based mechanisms Security, IAM & Compliance Implement security best practices for data exchange, including OAuth 2.0, OpenID, TLS/SSL, encryption (AES, RSA), and secure token handling Support identity federation using SSO, MFA, and enterprise IdPs (Azure AD, Okta, etc.) Ensure adherence to GDPR, CCPA, and other data privacy regulations Understanding security monitoring tools and techniques to detect and respond to security incidents. Knowledge of logging and auditing best practices to track system activity and identify anomalies Deployment & Customer Support Support deployment of Innovapptive solutions in customer environments, ensuring performance, stability, and maintainability Guide client teams through testing, go-live planning, and post-deployment support cycles Collaboration & Enablement Act as a liaison between customer technical teams, internal product engineering, and delivery teams Provide enablement and onboarding support to client IT teams and partners Document integration and deployment architecture and conduct knowledge transfer sessions Personality Traits Strong Logical Reasoning: Ability to analyze complex problems, break them down into smaller components, and identify root causes Analytical Thinking: Skill in gathering and interpreting data to draw informed conclusions and make data-driven decisions Problem-Solving: A proactive approach to identifying and resolving issues, developing innovative solutions, and implementing effective strategies Critical Thinking: The ability to question assumptions, evaluate evidence, and consider multiple perspectives to arrive at sound judgments Requirements Gathering: Work closely with customers and internal stakeholders to gather and prioritize maintenance and reliability requirements, translating them into actionable product features Stay Current: Stay up to date with the latest technological trends, emerging technologies, and competitive offerings to ensure our solution remains at the forefront of the field Rapid Iteration and Execution: Champion a culture of speed and agility, driving rapid product iteration and execution. Set high bars for quality, efficiency, and speed-to-market. Break down complex problems into actionable steps and relentlessly prioritize delivering results quickly Leadership Mindset: Lead & mentor Integration, Security team daily and through complex, multi-phased delivery projects and provide hands-on delivery guidance Customer-Centric Mindset: Deeply understand our target customers, their pain points, and needs. Conduct user research, customer interviews, and usability studies to gather insights and validate product decisions. Advocate for the customer throughout the product life cycle and be their voice in the organization Cross-Functional Collaboration: Collaborate closely with engineering, design, marketing, professional services and sales teams to align on product design and development. Foster a culture of collaboration, transparency, and cross-functional excellence. Work closely with engineering to deliver high-quality products on time and within budget Data-Driven Decision Making: Utilize data analytics and metrics to make informed decisions. Monitor key product metrics, conduct A/B testing, and perform user behavior analysis to gain insights. Leverage data to iterate on features, optimize user experiences, and drive product success Startup Mindset: Thrive in a dynamic, fast-paced startup environment. Embrace ambiguity and take ownership of challenges. Display entrepreneurial spirit, innovative thinking, and a willingness to take calculated risks. Be adaptable, resilient, and results oriented What You Bring to the Team: Bachelor’s degree in Computer Science, Information Technology, or related field Deep knowledge of microservices architecture and API strategy development 5 - 8 years in Enterprise SAAS Application Integration and Cloud Architecture Experience in deploying and integrating SaaS platforms with ERP/CRM systems (i.e. SAP PM/MM, Maximo, Oracle, SFDC etc.) Proficient in REST/OData/SOAP web services, middleware (CPI/BTP/ESB/MuleSoft), and scripting tools Hands-on experience with public cloud platforms (AWS Must, Azure, or GCP) Solid grasp of networking/security protocols (HTTPS, IPsec, TLS), IAM (SSO, MFA), and API management Familiarity with integration/security tools like Postman, Swagger, Wireshark, Fiddler, etc Familiarity with data encryption techniques (AES, RSA) to protect sensitive data during transmission and storage. Knowledge of data privacy regulations (GDPR, CCPA) and data protection best practices Proficiency in securing API endpoints with measures like rate limiting, input validation, and output encoding Good to have Experience on SAP as backend, SMP SDK, SAP HANA would be an additional advantage Preferred: Good to have TOGAF certification or equivalent enterprise architecture background Hands-on experience with mobile-first field operations solutions Prior exposure to Connected Worker technologies or frontline digitization Experience working in a fast-paced startup or SaaS environment Soft Skills: Strong problem-solving and analytical thinking in technical and business contexts Excellent communication and client-facing skills Passion for innovation, customer success, and digital transformation Ability to travel is needed to work closely with clients and internal teams Innovapptive does not accept and will not review unsolicited resumes from search firms. Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws. Powered by JazzHR AASIxXbDI8 Show more Show less
Posted 3 days ago
3.0 - 5.0 years
0 Lacs
Greater Chennai Area
On-site
Job title : Network Security Engineer – L2 Location : Hyderabad / Chennai Experience : 3 to 5 Years Education Qualification : Any Graduate (Must) No of Openings : 12 Roles And Responsibilities Ability to communicate with tech-savvy clients using perfect written and spoken English; Familiarity with a range of enterprise software/ security solutions and be comfortable in conversations with IT professionals and technical clients Experience troubleshooting and solving technical problems, client advocacy, empathy, and keen attention to detail; Available to work any assigned shift – the team provides 24×7 coverage for our clients around the world. But it’s PST for now until further updates; Help resolve software and technical questions for the client efficiently and effectively; Gather the required information necessary to best handle client software and technical inquiries; Manage client expectations regarding estimated response times for issue resolution; Meet SLAs like response and resolution times by partnering within L2 and L3 advisor; Extensively research and document client technical issues. Collaborate with technical support team members to properly manage client inquiries and escalate when appropriate; Partner with technical support team members on various strategic projects when needed; Own client technical issues from initial report to resolution, communicating with clients regularly regarding issue status. Technical Skills 3 to 5 years relevant experience Network Security – SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS; Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP; Network troubleshooting experience – familiarity with tools such as Ping, Traceroute, MTR; Network protocol analyzers – Knowledge on anyone of these: tcpdump, Wireshark, fiddler; Good to have o Authentication protocols such as LDAP, SAML, 2FA, MFA etc; Basic knowledge on operating systems – Linux, Unix; Basic Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy & PAC files. Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply Name(Required) Email(Required) Phone(Required) Are you a Graduate?(Required) YesNo Do You Have Experience In Ipsec And SSL VPN(Required) YesNo How many years of experience do you have working as a Network Security Engineer?(Required) 0-12 months1-2 yearsMore than 2 years Are you flexible working in night shifts?(Required) YesNo Have you worked with Wireshark?(Required) YesNo Are you willing to work on Holidays?(Required) YesNo Notice Period?(Required) Immediate joiner30 days60 days90 days Current Location(Required) Attach Resume(Required) Accepted file types: pdf, docx, doc, Max. file size: 10 MB. Δ Show more Show less
Posted 3 days ago
0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Job Description Should be very good in C#.net and .net core Must have knowledge of SQL, ASP.net, .Net Core, jQuery, HTML, CSS. Must have knowledge of OOPS, MVC concept. Excellent Analysis Skills. Good communication skills for client communication. Should be a team player Essential Skills C#.Net SQL Server Asp.Net Web services/ Web Api Net Core Code deployment Entity Framework Jquery, CSS WPF, XAML MVVM Static Code analysis tools like stylecop/fxcop/sonarqube etc. Installer frameworks (like Wix, Install Shield or etc) Code Repository (SVN/Git) Good To Have Skills ERP functional knowledge (GP/AX/NAV/SAGE/SAP) Design patterns (like factory pattern, singleton pattern etc.) Knowledge on Tools/frameworks like Postman, SOAP UI, fiddler, log frameworks, etc. Roles And Responsibilities Designs, develops, and implements Web application modules to support business requirements. Designs, develops, and implements Webservice application to support communicate with others systems to exchange the data between two different systems Follows approved life cycle methodologies, creates documents, and performs program coding and testing. Resolves technical issues through debugging, research, and investigation. Involves in client calls. Provides trainings. Requirement analysis. Provides estimations based on requirement. Team co-ordination Prepares solution documents Show more Show less
Posted 4 days ago
9.0 - 15.0 years
9 - 9 Lacs
Hyderābād
On-site
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities The Role Deliver high-quality customer and partner experience (CPE) through timely response and resolution. Collaborate with global peers, stake holders, account managers, product group to resolve the customer’s issue in the most efficient way. Achieve career growth and professional development through individual and team readiness. Contribute to the efficiency and effectiveness of the business through excellence in execution. Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products. Works closely with the product team on some of the technical design issue and product changes. Represent Microsoft as a trusted advisor to Microsoft customers. Drive some of the team/cluster level projects to improve CPE Responsibilities Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers. Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely. Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Use advanced troubleshooting skills to analyze problems and workout solutions to meet customer needs; may involve writing code/scripts. Individual and Team Readiness Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Act as technical lead, mentor, and role model for a team of engineers; provide direction to others, review solutions and articles, mentoring existing & aspiring Tech leads. Write complex technical articles and sample programs for knowledge base. Partner with Managers on succession planning for Technical Leads for the business on a need basis. Knowledge Sharing Contribution Conduct regular technical triages and case reviews. Consult, collaborate and take escalations when necessary. Lead cross-technology virtual efforts with the product team to assess future needs. Drive the development and management of content for the team. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Effective Communication Manage customer escalations and recognize when to solicit additional help. Participate in highest-level technical discussions with product team to resolve product issues and represent customer segments. Focus is on future need. Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager. Utilize effective verbal/written skills to communicate with customers and peers. Makes effective technical presentations Willing to work in any shift as per business need. Qualifications 9-15 years of experience. Foundational concepts of all Office products across all platforms - Windows, Mac and iOS. Operating Systems Concepts - Active Directory, Security, Performance Networking concepts - DNS, protocols, Devices Windows Architecture - Exception Handling, Memory Management concepts .NET basic concepts, Web architecture, IIS concepts and configuration Tools - Netmon, Perfmon, Process Monitor, DebugDiag, Process Explorer, VMMap, Fiddler and Charles Advanced troubleshooting skills Concept of MDM and troubleshooting application hang issues on mobile devices Qualifications Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Posted 4 days ago
3.0 - 9.0 years
0 Lacs
Hyderābād
Remote
Technical Support Engineering Hyderabad, Telangana, India Date posted Jun 11, 2025 Job number 1829310 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Language Qualification English Language: fluent in reading, writing and speaking. Responsibilities Role Deliver high-quality customer and partner experience (CPE) through timely response and resolution. Collaborate with global peers, stake holders, account managers, product group to resolve the customer’s issue in the most efficient way. Achieve career growth and professional development through individual and team readiness. Contribute to the efficiency and effectiveness of the business through excellence in execution. Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products. Works closely with the product team on some of the technical design issue and product changes. Represent Microsoft as a trusted advisor to Microsoft customers. Drive some of the team/cluster level projects to improve CPE. R onsibilities Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers. Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely. Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Use advanced troubleshooting skills to analyze problems and workout solutions to meet customer needs; may involve writing code/scripts. Individual and Team Readiness Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Act as technical lead, mentor, and role model for a team of engineers; provide direction to others, review solutions and articles, mentoring existing & aspiring Tech leads. Write complex technical articles and sample programs for knowledge base. Partner with Managers on succession planning for Technical Leads for the business on a need basis. Knowledge Sharing Contribution Conduct regular technical triages and case reviews. Consult, collaborate and take escalations when necessary. Lead cross-technology virtual efforts with the product team to assess future needs. Drive the development and management of content for the team. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Effective Communication Manage customer escalations and recognize when to solicit additional help. Participate in highest-level technical discussions with product team to resolve product issues and represent customer segments. Focus is on future need. Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager. Utilize effective verbal/written skills to communicate with customers and peers. Makes effective technical presentations Willing to work in any shift as per business need. Qualifications 3-9 years of experience. Foundational concepts of all Office products across all platforms - Windows, Mac and iOS. Operating Systems Concepts - Active Directory, Security, Performance Networking concepts - DNS, protocols, Devices Windows Architecture - Exception Handling, Memory Management concepts .NET basic concepts, Web architecture, IIS concepts and configuration Tools - Netmon, Perfmon, Process Monitor, DebugDiag, Process Explorer, VMMap, Fiddler and Charles Advanced troubleshooting skills Concept of MDM and troubleshooting application hang issues on mobile devices Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Posted 4 days ago
0 years
0 Lacs
Andhra Pradesh, India
On-site
Core Java, Spring Boot J2EE, Servlets, Struts, Angular, Hibernate, Jquery, JSP, HTML Oracle PLSQL CI-CD Tools - Jfrog, TeamCity, Bit Bucket, JIRA, Sonar, uDeploy, Jenkins Development Tools - Eclipse, NetBeans and Fiddler Code Profiling Tools - SONAR, FindBugs and JACOCO Unit Testing Tools Junit Good Communication Skills. Agile knowledge Designing, building maintaining reusable, reliable, and efficient code. Exposure to PL SQL, Oracle, JavaScript, XML and C C++ Banking Domain Experience Show more Show less
Posted 4 days ago
4.0 years
0 Lacs
Gurgaon, Haryana, India
On-site
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What You’ll Do: Design, develop, and maintain automation frameworks and test suites for Android and iOS mobile applications using Appium. Execute test cases in parallel across multiple devices using real device clouds or device farms (e.g., BrowserStack, AWS Device Farm). Collaborate with developers and product managers to understand requirements and deliver robust, scalable test automation solutions. Integrate automated tests into CI/CD pipelines such as Jenkins, GitHub Actions, or CircleCI. Monitor, debug, and triage automation test failures, working closely with developers to uphold quality standards. Leverage tools like Charles Proxy, Android Studio, Xcode, and Firebase for debugging and performance monitoring. Maintain test environments and contribute to test data and configuration management. Participate in code reviews and help improve overall test coverage and automation strategy. Engage in sprint planning, daily stand-ups, and sprint reviews, contributing from a QA perspective. Log, track, and manage bugs and tasks using Jira; ensure timely resolution and proper documentation. Analyze test results, report issues, and validate bug fixes. What Makes You Qualified? 1–4 years of experience in software test automation, with a strong focus on mobile automation. Proven expertise in Appium, with hands-on experience automating both Android and iOS applications. Experience with parallel test execution on real devices or emulators/simulators. Practical experience with device farms such as AWS Device Farm, BrowserStack, or Firebase Test Lab. Proficiency in scripting languages such as Java, JavaScript, Python, or similar. Strong knowledge of CI/CD tools and integrating automated tests into pipelines. Experience using proxy tools like Charles Proxy or Fiddler for debugging network traffic. Solid understanding of Android Studio, Xcode, and Firebase for app builds and crash analytics. Agile mindset with excellent communication and collaboration skills. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less
Posted 4 days ago
5.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications Roles Deliver high-quality customer and partner experience (CPE) through timely response and resolution. Collaborate with global peers, stake holders, account managers, product group to resolve the customer’s issue in the most efficient way. Achieve career growth and professional development through individual and team readiness. Contribute to the efficiency and effectiveness of the business through excellence in execution. Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products. Works closely with the product team on some of the technical design issue and product changes. Represent Microsoft as a trusted advisor to Microsoft customers. Drive some of the team/cluster level projects to improve CPE. Responsibilities Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers. Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely. Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Use advanced troubleshooting skills to analyze problems and workout solutions to meet customer needs; may involve writing code/scripts. Individual and Team Readiness Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Act as technical lead, mentor, and role model for a team of engineers; provide direction to others, review solutions and articles, mentoring existing & aspiring Tech leads. Write complex technical articles and sample programs for knowledge base. Partner with Managers on succession planning for Technical Leads for the business on a need basis. Knowledge Sharing Contribution Conduct regular technical triages and case reviews. Consult, collaborate and take escalations when necessary. Lead cross-technology virtual efforts with the product team to assess future needs. Drive the development and management of content for the team. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Effective Communication Manage customer escalations and recognize when to solicit additional help. Participate in highest-level technical discussions with product team to resolve product issues and represent customer segments. Focus is on future need. Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager. Utilize effective verbal/written skills to communicate with customers and peers. Makes effective technical presentations Willing to work in any shift as per business need. Qualifications 5+ years of experience. Foundational concepts of all Office products across all platforms - Windows, Mac and iOS. Operating Systems Concepts - Active Directory, Security, Performance Networking concepts - DNS, protocols, Devices Windows Architecture - Exception Handling, Memory Management concepts NET basic concepts, Web architecture, IIS concepts and configuration Tools - Netmon, Perfmon, Process Monitor, DebugDiag, Process Explorer, VMMap, Fiddler and Charles Advanced troubleshooting skills Concept of MDM and troubleshooting application hang issues on mobile devices Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less
Posted 4 days ago
3.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications The Role Deliver high-quality customer and partner experience (CPE) through timely response and resolution. Collaborate with global peers, stake holders, account managers, product group to resolve the customer’s issue in the most efficient way. Achieve career growth and professional development through individual and team readiness. Contribute to the efficiency and effectiveness of the business through excellence in execution. Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products. Works closely with the product team on some of the technical design issue and product changes. Represent Microsoft as a trusted advisor to Microsoft customers. Drive some of the team/cluster level projects to improve CPE. Responsibilities Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers. Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely. Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Use advanced troubleshooting skills to analyze problems and workout solutions to meet customer needs; may involve writing code/scripts. Individual and Team Readiness Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Act as technical lead, mentor, and role model for a team of engineers; provide direction to others, review solutions and articles, mentoring existing & aspiring Tech leads. Write complex technical articles and sample programs for knowledge base. Partner with Managers on succession planning for Technical Leads for the business on a need basis. Knowledge Sharing Contribution Conduct regular technical triages and case reviews. Consult, collaborate and take escalations when necessary. Lead cross-technology virtual efforts with the product team to assess future needs. Drive the development and management of content for the team. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Effective Communication Manage customer escalations and recognize when to solicit additional help. Participate in highest-level technical discussions with product team to resolve product issues and represent customer segments. Focus is on future need. Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager. Utilize effective verbal/written skills to communicate with customers and peers. Makes effective technical presentations Willing to work in any shift as per business need. Qualifications 3+ years of experience. Foundational concepts of all Office products across all platforms - Windows, Mac and iOS. Operating Systems Concepts - Active Directory, Security, Performance Networking concepts - DNS, protocols, Devices Windows Architecture - Exception Handling, Memory Management concepts NET basic concepts, Web architecture, IIS concepts and configuration Tools - Netmon, Perfmon, Process Monitor, DebugDiag, Process Explorer, VMMap, Fiddler and Charles Advanced troubleshooting skills Concept of MDM and troubleshooting application hang issues on mobile devices Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less
Posted 4 days ago
3.0 - 5.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
A technology services client of ours is looking for multiple SharePoint Online Administrator to join them on a Full Time basis. Here are more details about the role, Role: SharePoint Online Administrator Mandatory Skills: Sharepoint Online Admin, One drive Experience : 3-5 years Location: Hyderabad Notice Period: Immediate to 15 days Job Description: Should have strong knowledge on SharePoint Online environment. Should know the different types of Sites used in SharePoint Online. Must have knowledge on SharePoint Online and OneDrive for Business Limitations and Knowns issues. Hands on experience on Metadata, crawled properties, managed properties, Content Types, Workflows, User Profiles and SharePoint Online Search. Must be aware of the latest and deprecated features in Sharepoint online. Should have basic knowledge on DirSync, Azure ADSync, or Azure ADConnect. Must know how Point in time restore works in SharePoint Online. Good Knowledge on retention policy, DLP and E-discovery hold. Need knowledge on OneDrive for Business sync issues. Should have understanding about office 365 groups and Permissions in SharePoint Online. Office 365 Licensing. Should have basic knowledge on Fiddler, Search Query tools and SharePoint Designer If you are interested, Kindly share the updated resume to sushmitha.r@s3staff.com Show more Show less
Posted 4 days ago
0.0 - 10.0 years
0 Lacs
Mumbai, Maharashtra
On-site
202501716 Mumbai, Maharashtra, India Thane, Maharashtra, India Bevorzugt Description Works with Architecture, Development, DevOps and IT Ops teams (Product Team) to identify performance test requirements and SLA’s. Defines PT test plan and approaches Works with the Product Team to define appropriate workflows, scenarios, data and test environment to support the testing. Analyses available resources to understand usage patterns and data sizes and reflect that appropriately in the PT test parameters Works in accordance to the PT best practices, optimal use of test tools, and testing principles Monitors the effectiveness of PT tests and provides recommendations for changes. Conducts performance test; measures, analyzes and evaluates results; establishes benchmarks; and provides summary report/s and recommendation as necessary. Works with the product team in the investigation and resolution of performance related issues and bottlenecks. Participate in defect review process and continue to identify improvements in preventing and early detection of client production issues related to non-functional requirements. Help support and maintain the goal of continuous and regular non-functional test execution and an effective analysis and communication of results. Serve as a champion of non-functional testing and help support the Software Engineering functions through lunch & learn, brown bag sessions, and other learning sessions. Suggest new tools and techniques to improve performance testing efficiency Qualifications knowledge and Experience: A Bachelor's/College Degree would be beneficial and experience in a technology related discipline, such as IT or Engineering or equivalent experience is required 8-10 years of Experience in Performance Testing Experience in creating application performance tests, scripting workflows and creating load test scenarios. Experience of interpreting and analyzing load test results Knowledge and experience in the analysis of application usage data and performance monitoring metrics in Azure application insights. Working knowledge of load balancing, single/multi tenancy, microservices, cloud, and multi-tier web application architectures Knowledge and experience in performance testing categories such as: stress, load, endurance, volume, and scalability testing. Knowledge and experience on tools such as Load Runner, Neoload, JMeter, Git, Fiddler, SQL Server Profiler, Oracle SQL Developer or other profiling and performance tools Experience working with Agile Scrum teams, including those distributed geographically Familiarity with change management systems and processes Knowledge on principles of continuous integration and the Software Development Lifecycle (SDLC). Knowledge on continuous delivery concepts. Analytical, creative, adaptable, resourceful, innovative and imaginative and fun Strong problem-solving skills required, and ability to follow through to completion Customer focused and commitment to best-in-class processes and procedures.
Posted 4 days ago
5.0 - 7.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for leading a team of Software Development Engineers in the planning and designing of software and web applications. Manages projects from design to testing, including new programs, enhancements and modifications. Collaborates with Quality Assurance team to conduct testing. Has overall responsibility for developing/administering performance standards for organizational unit. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies and assists in the development and meeting of departmental budget. Job Description Core Responsibilities Collaborate with business analysts to ensure user stores are testable and documented in Azure DevOps Create and execute regression tests including automated tests leveraging Visual Studio, Selenium, and other tools Create and execute test plans using Azure DevOps to validate functionality in custom applications Identify and document bugs using TFS with detailed steps to reproduce defects Test web services using Fiddler or Postman Oversees the planning and designing of software and web applications, including new programs, enhancements and modifications. Provides guidance to Software Engineering team and other departments in identifying product and technical requirements. Serves as primary point of contact and liaison between Software Engineering and other teams. Directs implementation initiatives for new software products and applications. Organizes software update process for existing applications and coordinates the roll-out of software releases. Manages all the deliverables to ensure adherence to deadlines, specifications and budgets. Implements performance metrics and prepares periodic reports. Monitors and tracks project progress and reports findings to leadership team. Ensures all engineers keep current with technological developments within the industry. Monitors and evaluates competitive applications and products. Develops proposals, hardware/software changes and other capital expenditure projects. Manages professional and non-exempt employees, conducting work performance reviews and Ensures work performance is adhering to Company standards. Mentors, trains and develops staff. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees At All Levels Are Expected To Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Show more Show less
Posted 5 days ago
2.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Company Description Insightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At Insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future Insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team. Job Description We're looking for engineers who love to create elegant, easy-to-use interfaces, and enjoy new JavaScript technologies as they show up every day. Particularly ReactJS. You will help drive our technology selection, and will coach your team on how to use these new technologies effectively in a production platform development environment. We need our engineers to be versatile, display leadership qualities and be enthusiastic to tackle new problems across the full-stack as we continue to push our technology forward. Responsibilities – Design, develop, test, deploy, maintain and improve software Manage individual project priorities, deadlines and deliverables Keep software components loosely coupled as we grow Contribute improvements to our continuous delivery infrastructure Participate in recruiting and mentoring of top engineering talent Drive roadmap execution and enhance customer feedback into the product Develop, collaborate on, and execute Agile development, product scenarios, in order to release high quality software on a regular cadence Proactively assist your team to find and solve development and production software issues through effective collaboration Work with company stakeholders including PM, PO, Customer Facing teams, DevOps, Support to communicate and collaborate on execution Desirable - Contribute to frameworks selection, microservice extraction, and deployment in On-Premise and SAAS scenarios. Experience with troubleshooting, profiling and debugging applications Familiarity with web debugging tools (Chrome development tools, Fiddler etc) is a plus Experience with different databases (ElasticSearch, Impala, HDFS, Mongo etc) is a plus Basic Git command knowledge is a plus Messaging systems (e.g. RabbitMQ, Apache Kafka, Active MQ, AWS SQS, Azure Service Bus, Google Pub/Sub) Cloud solutions (e.g. AWS, Google Cloud Platform, Microsoft Azure) Personal Skills - Strong written and verbal communications skills to collaborate developers, testers, product owners, scrum masters, directors, and executives Experience taking part in the decision-making process in application code design, solution development, code review Strong worth ethic and emotional intelligence including being on time for meetings Ability to work in fast-changing environment and embrace change while still following a greater plan Qualifications Requirements - BS or MS degree in Computer Science or a related field, or equivalent job experience 2-3 years of experience in web application and any experience on building web IDEs and ETL driven web apps Strong knowledge and experience in C#(2+ years) Experience with ReactJS, microservices (2+ years) Experience in CI/CD pipeline Experience with relational databases, hands-on experience with SQL queries Strong experience with several JavaScript frameworks and tools, such as React, Node Strong knowledge in REST APIs Experience with Atlassian suite products such as JIRA, Bitbucket, Confluence Strong knowledge in Computer Science, Computing Theory: Paradigm & Principles (OOP, SOLID) Database theory (RDBMS) Code testing practices Algorithms Data structures Design Patterns Understanding of network interactions: Protocols conventions (e.g. REST, RPC) Authentication and authorization flows, standards and practices (e.g. oAuth, JWT) Additional Information All your information will be kept confidential according to EEO guidelines. ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province. At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. Show more Show less
Posted 5 days ago
0.0 years
0 Lacs
Delhi
On-site
Job requisition ID :: 82378 Date: Jun 11, 2025 Location: Delhi Designation: Assistant Manager Entity: Your potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. Skills Required Must have good technical knowledge on different versions of SharePoint (2013/2016) Installing and Configuring a SharePoint Environment Configure SharePoint farms, Alternate Access Mappings (AAM), Zones and Authentication SharePoint patch management Configure Service Applications (BDC, MMS, UPS, Search etc) Configuring logging, quotas, monitoring levels, health reports, security Managing user accounts, managed accounts and service accounts Monitor and analyse SharePoint environment, generating health, administrative and web analytics reports Identifying and resolving health and performance issues Good understanding of various identity providers such as Azure AD, and configuring using custom claim provider Custom solution deployment on SharePoint Server Installing and Configuring Workflow Manager Installing and Configuring Office Web App Server/Office Online Server Knowledge on Load balancers is added advantage Operating Systems Concepts - Active Directory, Security, Performance Networking concepts - DNS, Protocols, Devices IIS Concepts - Configuration, Architecture, SSL Windows Architecture – Event monitoring, Memory Management concepts .NET basic concepts, Web architecture SQL Server Configuration and Administration – Cluster and Always ON Tools - Netmon, Perfmon, SQL Profiler, Fiddler Advanced troubleshooting skills Experience on Workflow, SharePoint Designer, PowerShell Scripting is added advantage. How you’ll grow Connect for impact Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report. Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Everyone’s welcome… entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you. Interview tips We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.
Posted 5 days ago
0.0 - 9.0 years
0 Lacs
Hyderabad, Telangana
Remote
Technical Support Engineering Hyderabad, Telangana, India Date posted Jun 11, 2025 Job number 1829310 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Language Qualification English Language: fluent in reading, writing and speaking. Responsibilities Role Deliver high-quality customer and partner experience (CPE) through timely response and resolution. Collaborate with global peers, stake holders, account managers, product group to resolve the customer’s issue in the most efficient way. Achieve career growth and professional development through individual and team readiness. Contribute to the efficiency and effectiveness of the business through excellence in execution. Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products. Works closely with the product team on some of the technical design issue and product changes. Represent Microsoft as a trusted advisor to Microsoft customers. Drive some of the team/cluster level projects to improve CPE. R onsibilities Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers. Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely. Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Use advanced troubleshooting skills to analyze problems and workout solutions to meet customer needs; may involve writing code/scripts. Individual and Team Readiness Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Act as technical lead, mentor, and role model for a team of engineers; provide direction to others, review solutions and articles, mentoring existing & aspiring Tech leads. Write complex technical articles and sample programs for knowledge base. Partner with Managers on succession planning for Technical Leads for the business on a need basis. Knowledge Sharing Contribution Conduct regular technical triages and case reviews. Consult, collaborate and take escalations when necessary. Lead cross-technology virtual efforts with the product team to assess future needs. Drive the development and management of content for the team. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Effective Communication Manage customer escalations and recognize when to solicit additional help. Participate in highest-level technical discussions with product team to resolve product issues and represent customer segments. Focus is on future need. Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager. Utilize effective verbal/written skills to communicate with customers and peers. Makes effective technical presentations Willing to work in any shift as per business need. Qualifications 3-9 years of experience. Foundational concepts of all Office products across all platforms - Windows, Mac and iOS. Operating Systems Concepts - Active Directory, Security, Performance Networking concepts - DNS, protocols, Devices Windows Architecture - Exception Handling, Memory Management concepts .NET basic concepts, Web architecture, IIS concepts and configuration Tools - Netmon, Perfmon, Process Monitor, DebugDiag, Process Explorer, VMMap, Fiddler and Charles Advanced troubleshooting skills Concept of MDM and troubleshooting application hang issues on mobile devices Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Posted 5 days ago
3.0 years
0 Lacs
Bengaluru, Karnataka
Remote
Technical Support Engineering Bangalore, Karnataka, India Date posted Jun 11, 2025 Job number 1829307 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications The Role Deliver high-quality customer and partner experience (CPE) through timely response and resolution. Collaborate with global peers, stake holders, account managers, product group to resolve the customer’s issue in the most efficient way. Achieve career growth and professional development through individual and team readiness. Contribute to the efficiency and effectiveness of the business through excellence in execution. Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products. Works closely with the product team on some of the technical design issue and product changes. Represent Microsoft as a trusted advisor to Microsoft customers. Drive some of the team/cluster level projects to improve CPE. Responsibilities Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers. Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely. Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Use advanced troubleshooting skills to analyze problems and workout solutions to meet customer needs; may involve writing code/scripts. Individual and Team Readiness Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Act as technical lead, mentor, and role model for a team of engineers; provide direction to others, review solutions and articles, mentoring existing & aspiring Tech leads. Write complex technical articles and sample programs for knowledge base. Partner with Managers on succession planning for Technical Leads for the business on a need basis. Knowledge Sharing Contribution Conduct regular technical triages and case reviews. Consult, collaborate and take escalations when necessary. Lead cross-technology virtual efforts with the product team to assess future needs. Drive the development and management of content for the team. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Effective Communication Manage customer escalations and recognize when to solicit additional help. Participate in highest-level technical discussions with product team to resolve product issues and represent customer segments. Focus is on future need. Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager. Utilize effective verbal/written skills to communicate with customers and peers. Makes effective technical presentations Willing to work in any shift as per business need. Qualifications 3+ years of experience. Foundational concepts of all Office products across all platforms - Windows, Mac and iOS. Operating Systems Concepts - Active Directory, Security, Performance Networking concepts - DNS, protocols, Devices Windows Architecture - Exception Handling, Memory Management concepts .NET basic concepts, Web architecture, IIS concepts and configuration Tools - Netmon, Perfmon, Process Monitor, DebugDiag, Process Explorer, VMMap, Fiddler and Charles Advanced troubleshooting skills Concept of MDM and troubleshooting application hang issues on mobile devices Language Qualification English Language: fluent in reading, writing and speaking. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Posted 5 days ago
0 years
5 - 7 Lacs
Gurgaon
On-site
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Description - External United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities As an Engineering Automation Test Manager of Information Technology at United Airlines, you will be responsible for day-to-day supervision and direction of QE Engineer related roles across multiple cross-functional areas. You will directly supervise the Quality engineering professionals. In this role you will have the accountability of leading Quality efforts on multiple projects and/or a large program that consists of multiple testing tracks is necessary. You will work closely with US senior managers, managers, and SME leadership team to influence technical and architectural aspects of computing platforms. Resource Management including mentoring, coaching performance appraisal, Capacity Planning and Budgeting Develop and execute comprehensive test strategies, plans and schedules to ensure product quality and timely delivery. Drive test automation initiatives, including in-sprint and intelligent testing, farmwork, script creation and maintenance to improve coverage and reduce test cycle completion time. Build strong partnership with application development teams, product managers, & other stakeholders to ensure alignment on testing strategy, schedule, and scope. Continuously evaluate and improve testing processes, standards, metrics, and tools to enhance overall test efficiencies. Manage and mitigate testing related risks and issues. Qualifications - External What’s needed to succeed (Minimum Qualifications): Bachelor’s degree in computer science or computer engineering. Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) Agile, Scaled Agile, and Waterfall methodologies DevOps CICD with continues automation and testing Well versed in Test Automation tool, examples - Selenium/BDD , Ready API, JIRA and Zephyr , Github, (any Devops tool) , Jenkins, Rest Assured, Fiddler,Kibana, Playwright Experience in Test environment and Release management Exposure to Cloud Technologies Ability to support during off / CST hours during production deployments. Qualifications What will help you propel from the pack (Preferred Qualifications): Airline Domain Knowledge App D or Dynatrace or Datadog ( any one of the APPIUM Tool) ; Seetest or any Mobile Device cloud platform ; sonar scan ; Security testing tools ( any one of them);BrowserStack ( or any tool to test different browsers), Harness, Load Runner.
Posted 6 days ago
3.0 - 5.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
A technology services client of ours is looking for multiple SharePoint Online Administrator to join them on a Full Time basis. Here are more details about the role, Role: SharePoint Online Administrator Mandatory Skills: Sharepoint Online Admin, One drive Experience : 3-5 years Location: Hyderabad Notice Period: Immediate to 15 days Job Description: Should have strong knowledge on SharePoint Online environment. Should know the different types of Sites used in SharePoint Online. Must have knowledge on SharePoint Online and OneDrive for Business Limitations and Knowns issues. Hands on experience on Metadata, crawled properties, managed properties, Content Types, Workflows, User Profiles and SharePoint Online Search. Must be aware of the latest and deprecated features in Sharepoint online. Should have basic knowledge on DirSync, Azure ADSync, or Azure ADConnect. Must know how Point in time restore works in SharePoint Online. Good Knowledge on retention policy, DLP and E-discovery hold. Need knowledge on OneDrive for Business sync issues. Should have understanding about office 365 groups and Permissions in SharePoint Online. Office 365 Licensing. Should have basic knowledge on Fiddler, Search Query tools and SharePoint Designer If you are interested, Kindly share the updated resume to madhuri.p@s3staff.com Show more Show less
Posted 6 days ago
0 years
0 Lacs
Gurugram, Haryana, India
On-site
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Description - External United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job Overview And Responsibilities As an Engineering Automation Test Manager of Information Technology at United Airlines, you will be responsible for day-to-day supervision and direction of QE Engineer related roles across multiple cross-functional areas. You will directly supervise the Quality engineering professionals. In this role you will have the accountability of leading Quality efforts on multiple projects and/or a large program that consists of multiple testing tracks is necessary. You will work closely with US senior managers, managers, and SME leadership team to influence technical and architectural aspects of computing platforms. Resource Management including mentoring, coaching performance appraisal, Capacity Planning and Budgeting Develop and execute comprehensive test strategies, plans and schedules to ensure product quality and timely delivery. Drive test automation initiatives, including in-sprint and intelligent testing, farmwork, script creation and maintenance to improve coverage and reduce test cycle completion time. Build strong partnership with application development teams, product managers, & other stakeholders to ensure alignment on testing strategy, schedule, and scope. Continuously evaluate and improve testing processes, standards, metrics, and tools to enhance overall test efficiencies. Manage and mitigate testing related risks and issues. Qualifications - External What’s needed to succeed (Minimum Qualifications): Bachelor's degree in Computer Science or Computer Engineering AWS Cloud Practitioner Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) Agile, Scaled Agile, and Waterfall methodologies DevOps CICD with continues automation and testing Well versed in Test Automation tool, examples - API Testing, ReadyAPI, Rest Assure, Selenium (UI), Cloud testing, ADO/JIRA or similar, Mainframe testing, Postman, Fiddler, Kibana Experience in Test environment and Release management Exposure to Cloud Technologies Ability to support during off / CST hours during production deployments. Qualifications What will help you propel from the pack (Preferred Qualifications): Airline Domain Knowledge Mainframe, AccelQ. AWS - (Dynamo DB, Lambda, Cloud Watch, Aurora DB), Java, Dynatrace, Github actions. GGN00002075 Show more Show less
Posted 1 week ago
8.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Description - External United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job Overview And Responsibilities As an Engineering Automation Test Manager of Information Technology at United Airlines, you will be responsible for day-to-day supervision and direction of QE Engineer related roles across multiple cross-functional areas. You will directly supervise the Quality engineering professionals. In this role you will have the accountability of leading Quality efforts on multiple projects and/or a large program that consists of multiple testing tracks is necessary. You will work closely with US senior managers, managers, and SME leadership team to influence technical and architectural aspects of computing platforms. Resource Management including mentoring, coaching performance appraisal, Capacity Planning and Budgeting. Develop and execute comprehensive test strategies, plans and schedules to ensure product quality and timely delivery. Drive test automation initiatives, including in-sprint and intelligent testing, farmwork, script creation and maintenance to improve coverage and reduce test cycle completion time. Build strong partnership with application development teams, product managers, & other stakeholders to ensure alignment on testing strategy, schedule, and scope. Continuously evaluate and improve testing processes, standards, metrics, and tools to enhance overall test efficiencies. Manage and mitigate testing related risks and issues. Qualifications - External What’s needed to succeed (Minimum Qualifications): Bachelor’s degree in computer science or computer engineering. 8+ years of Software Testing and 5+ years of people management. AWS Cloud Practitioner & ISQTB / CSTE or similar. Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) Agile, Scaled Agile, and Waterfall methodologies DevOps CICD with continues automation and testing Well versed in Test Automation tool, examples - ReadyAPI, AccelQ,, Groovy Scripting, Selenium/BDD Rest Assured, ADO, JIRA, Github, Harness, , Jenkins, Postman, Fiddler, Datadog, Kibana, Experience in Test environment and Release management Exposure to Cloud Technologies Ability to support during off / CST hours during production deployments. Qualifications What will help you propel from the pack (Preferred Qualifications): Airline Domain Knowledge. Docker, Dynatrace, GitHub actions. GGN00002074 Show more Show less
Posted 1 week ago
0 years
0 Lacs
Gurugram, Haryana, India
On-site
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Description - External United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job Overview And Responsibilities As an Engineering Automation Test Manager of Information Technology at United Airlines, you will be responsible for day-to-day supervision and direction of QE Engineer related roles across multiple cross-functional areas. You will directly supervise the Quality engineering professionals. In this role you will have the accountability of leading Quality efforts on multiple projects and/or a large program that consists of multiple testing tracks is necessary. You will work closely with US senior managers, managers, and SME leadership team to influence technical and architectural aspects of computing platforms. Resource Management including mentoring, coaching performance appraisal, Capacity Planning and Budgeting Develop and execute comprehensive test strategies, plans and schedules to ensure product quality and timely delivery. Drive test automation initiatives, including in-sprint and intelligent testing, farmwork, script creation and maintenance to improve coverage and reduce test cycle completion time. Build strong partnership with application development teams, product managers, & other stakeholders to ensure alignment on testing strategy, schedule, and scope. Continuously evaluate and improve testing processes, standards, metrics, and tools to enhance overall test efficiencies. Manage and mitigate testing related risks and issues. Qualifications - External What’s needed to succeed (Minimum Qualifications): Bachelor’s degree in computer science or computer engineering. Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) Agile, Scaled Agile, and Waterfall methodologies DevOps CICD with continues automation and testing Well versed in Test Automation tool, examples - Selenium/BDD , Ready API, JIRA and Zephyr , Github, (any Devops tool) , Jenkins, Rest Assured, Fiddler,Kibana, Playwright Experience in Test environment and Release management Exposure to Cloud Technologies Ability to support during off / CST hours during production deployments. Qualifications What will help you propel from the pack (Preferred Qualifications): Airline Domain Knowledge App D or Dynatrace or Datadog ( any one of the APPIUM Tool) ; Seetest or any Mobile Device cloud platform ; sonar scan ; Security testing tools ( any one of them);BrowserStack ( or any tool to test different browsers), Harness, Load Runner. GGN00002073 Show more Show less
Posted 1 week ago
5.0 - 10.0 years
8 - 10 Lacs
Hyderābād
On-site
About the Role: Grade Level (for internal use): 10 The Role: Senior Quality Engineer The Team: The Quality Engineering team works in partnership with other Technology Functions and the Business to ensure quality delivery of our products. The team works in an Agile environment and is located globally. The team is independent in driving all decisions and is responsible for continuously improving customer experience, revenue growth and operations enablement through quick turn-around of development of our products with high quality. The team is located globally. The Impact: As a Lead Quality Engineer, you will make a key contribution in building solutions to test applications across Web/Mobile/API/Services platforms and framing efficient data comparison methods. Your challenge will be reducing the “time to market” for products without compromising quality, by leveraging automation and innovation. You will use a wide range of technologies and have the opportunity to interact with different internal teams. These products are directly associated to revenue growth and operations enablement. You strive to achieve personal objectives and contribute to the achievement of team objectives, by working on problems of varying scope where analysis of situations and/or data requires a review of a variety of factors. What’s in it for you: Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage? Be the part of a successful team which works on delivering top priority projects which will directly contribute to Company’s strategy. You will use a wide range of technologies and have the opportunity to interact with different teams internally. You will also get a plenty of learning and skill-building opportunities with participation in innovation projects, training, and knowledge sharing. You will have the opportunity to own and drive a project end to end and collaborate with developers, business analysts and product managers who are experts in their domain which can help you to build multiple skillsets. Responsibilities : Work in an Agile environment and adhere to all QA best practices. Work in partnership with Scrum team members, including engineering and product management, to deliver business functionality on-time, with required quality, and that meets the acceptance criteria Write test cases and scenarios from the requirements/designs; manage bug tracking. Trigger, monitor and control the execution of automated test suites, identifying issues and potential gaps. Support QA governance of test processes, data, and execution metrics to help drive improve the performance of team. Perform risk analysis for features/projects in your ownership, provide mitigation and escalate appropriately. Collaborate effectively with technical and non-technical stakeholders to analyze, debug and resolve any issues. Design and develop automation/performance solutions that meet organization standards and build reliable, reusable, and maintainable automated regression suites & test harnesses. Design and develop test plans, test cases based upon functional and design specifications, execute test cases and analyze and report test results to the teams. Acts as a test lead, planning the work of other testing staff and assigning tasks to meet project deadlines. Uses strong testing skills to provide guidance and assist project staff. Reviews and approves the work of project team members in the writing of scripts, expected results, test results and defect descriptions. Ensures best practices are followed and testing activities stay on schedule. Focus on building efficient solutions for Mobile, Services/APIs, Database testing requirements. Participate in internal/cross team meetings, project scoping, functional reviews, test specifications, technical reviews for assigned projects in an Agile environment. Involved in requirements review and participate in architecture/design reviews with an emphasis on test automation/performance strategy and ensuring best practices. Participate actively in functional, system and regression testing activities. Capture quality assurance data and metrics to provide insights and conclusions. What we’re looking for : Basic Qualifications : 5 to 10 Years of experience and proficient with software development lifecycle (SDLC) and software testing techniques in an Agile/Scrum framework. Strong analytical thinking, interpersonal, oral, and written communication skills with ability to work with technology stakeholders at various levels and including global teams. Experience with testing Native and Hybrid mobile applications for both iOS and Android devices. Experience working with iOS Simulators and Android Emulators. Experience in debugging Android and iOS Apps using Android Studio and Xcode. Experience with frameworks and tools used for mobile app automation testing including Selenium and Appium preferred. Mobile Automation experience on cloud platforms such as APP Center/BrowserStack preferred. Good to have - Experience in Mobile Security, performance, and Accessibility testing Good to have - Experience in API Interception/monitoring tools like Charles/Fiddler/Postman. Good to have - Experience leveraging CI/CD tools such as Jenkins/ADO. Understanding of SQL and databases, should be comfortable in writing SQL queries. Exposure to test automation using any automation framework. Knowledge of working with SOAP and REST services and understanding of SOA architecture will be added advantage. Programming concepts with OOP and coding skills in any language are a plus. Knowledge of testing in continuous integration/DevOps models is a plus. Understanding of Cloud technologies like AWS/Azure and micro-services, containers integration testing will be added advantage. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 316159 Posted On: 2025-06-09 Location: Hyderabad, Telangana, India
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