Admissions Counselor

The Core Responsibilities For The Job Include The Following

Admissions Conversations and Lead Management:

• Conduct consultative telephonic, video, and in-person discussions with families to help them evaluate SST with clarity and confidence.
• Understand student background, aspirations, decision criteria, and parent expectations, and guide the conversation accordingly.
• Maintain a structured follow-up rhythm for active leads, ensuring timely nudges and consistent visibility into their decision-making stage.
• Capture accurate, detailed notes in the CRM after each conversation to ensure smooth internal coordination and high lead hygiene.
  

Targets, Reporting, And Internal Coordination

• Achieve defined goals across test registrations, offer to acceptance conversions, refunds, and overall enrollment numbers.
• Share concise daily updates with the Team Lead on funnel movement, blockers, and any support required for specific families.
• Flag complex cases early to the Team Lead (deadline extensions, academic queries, parent concerns, etc. ) for alignment and support.
• Collaborate with operations, marketing, and academic teams by providing accurate, timely information for smoother end-to-end student handling.
  

Parent-Student Experience

• Build trust through mature, grounded, and empathetic conversations that reflect high communication standards.
• Handle sensitive or high-stakes moments - offer acceptance, fee deadlines, comparison concerns - with composure and clarity.
• Conduct campus tours or virtual counseling sessions for families requiring deeper clarity before decision-making.
• Maintain QA, tonality, and accuracy benchmarks consistently, ensuring every family receives a premium admissions experience.
  

Non-admissions Cycle Responsibilities (September To December)

• Support offline and school outreach activities, including career fairs, info-sessions, campus events etc.,
• Assist in building a healthy top-of-funnel pipeline ahead of the next admissions cycle.