962 Active Listening Jobs - Page 6

Job Description: As an Applications Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing top-notch managed services to clients. Your main responsibilities will include proactively identifying and resolving incidents related to packaged application technologies like ErP and middleware to ensure the seamless operation of business-critical applications. You will be the go-to expert for complex technical challenges and use your deep technical expertise to deliver exceptional client outcomes. Key Responsibilities: - Configure, install, test, and ensure the full operation of assigned technologies within a client's environment. - Conduct necessary checks, apply moni...

As an experienced and talented Voice and Accent Trainer at Interactive Brokers, you will play a crucial role in the Client Servicing Group by partnering with the recruiting team to identify and train potential candidates effectively. Your responsibilities will include: - Developing and delivering comprehensive training programs focusing on professional communication skills, client relationship management, phone etiquette, problem-solving, active listening, empathy, voice and accent refinement, and client service excellence. - Conducting needs assessments to identify skill gaps and creating targeted training solutions aligned with business objectives. - Monitoring and assessing client service...

As a member of the Financial services vertical team at Times Internet, you will have the opportunity to build premium digital products aimed at simplifying and enhancing the everyday lives of people. Your role will be crucial in assisting potential users of the innovative fintech product designed for high-net-worth individuals. Your main responsibility will involve guiding customers through the application process, highlighting the product's value proposition, and ultimately converting potential users to ensure a seamless user acquisition process. Key Responsibilities: - Proactively reach out to potential users who have dropped off during the application process for the fintech product. - Id...

As an ideal candidate for the role, you will play a crucial role in developing various sales collaterals, working on pre-sales technical presentations, and crafting business proposals primarily focused on the USA and Canada markets. Your responsibilities will include: - Conducting industry research to identify appropriate decision makers and target prospects for new client acquisition. - Establishing and nurturing relationships with potential clients to generate new business opportunities. - Making cold calls to generate leads for new business ventures. - Ensuring the prospective client database is up-to-date. - Engaging in live chat with clients to address pre-sales queries. - Demonstrating...

As a Human Resources Manager at our company, you will play a crucial role in overseeing all aspects of human resources practices and processes. Your responsibilities will include: - Developing and implementing HR strategies and initiatives aligned with the overall business strategy - Managing the recruitment and selection process - Supporting current and future business needs through the development, engagement, motivation, and preservation of human capital - Developing and monitoring overall HR strategies, systems, tactics, and procedures across the organization - Overseeing and managing a performance appraisal system that drives high performance - Assessing training needs to apply and moni...

We are looking for a Tele Caller who is responsible for making outbound calls, promoting company products, generating leads, and maintaining records. should meet targets, and ensure customer satisfaction through effective follow-ups Location: Kochi

As a Mental Wellness Engagement Specialist at The Full Circle in Pune, you will play a crucial role in creating a safe and supportive environment for individuals to explore their emotional well-being journey with care and compassion. You will be responsible for engaging with individuals, providing mental health support, promoting wellness activities, and fostering a supportive community environment. Key Responsibilities: - Conduct outbound calls to potential and existing clients - Perform initial assessments to understand client needs - Educate clients about our mental wellness programs and services - Schedule appointments and follow up on client progress - Maintain detailed and accurate rec...

As a Process Executive at Infosys BPM, you will be responsible for: - Demonstrating excellent communication skills to effectively interact with clients and team members. - Utilizing problem-solving skills and quick thinking to independently identify and resolve issues efficiently. - Exhibiting strong verbal and written communication skills, along with active listening and interpretation abilities. - Quickly acquiring process knowledge and adapting to new information effectively. - Demonstrating effective probing and analyzing skills, while being capable of multitasking. - Comfortably working night shifts and from the office premises. - Proactively engaging with clients and treating them with...

As a Technical Customer Support Engineer for the Robotics Project at Movate, your primary role will involve managing inbound and outbound contacts in a timely manner. Your responsibilities will include: - Excellent written and verbal communication skills in languages in-scope. - Well versed with customer handling skills. - Following communication scripts when handling different topics. - Basic understanding of tools/platform used for Robotics process automation and workflow automation. - Identifying customers" needs, clarifying information, researching every issue, and providing solutions and/or alternatives. - Building sustainable relationships and engaging customers by going the extra mile...

**Job Description:** As a Sales Support Specialist at Capgemini, you will play a crucial role in providing resources and support to the sales, bid, and client teams throughout the sales process. Your responsibilities will span across various sales stages, ensuring the effective selling of products or services to customers and delivering high-quality proposal responses. Some of the key roles within this category include Proposal Support, Knowledge Managers, Market and Business Intelligence. **Key Responsibilities:** - Provide content support, both customized and standard, to assist in proposal quality delivered to the customer. - Help in the industrialization of knowledge management for faste...

As a Customer Care Agent at Vmedia India, you will play a crucial role in responding to customer inquiries and issues related to their VMedia account. Your primary responsibilities will include handling customer questions through inbound calls, making outbound calls to address account issues and promote VMedia services, and upselling VMedia TV, Internet, and Home Phone services. Your focus will be on providing excellent customer service, building strong customer relationships, and ensuring a positive brand experience. Key Responsibilities: - Respond to customer inquiries and issues about their VMedia account and services primarily through inbound phone calls - Make outbound calls to current ...

As a Collaboration Managed Services Engineer (L3) at NTT DATA, your role is crucial in providing proactive identification and resolution of technical incidents and problems for clients. Your responsibilities include: - Performing necessary checks, applying monitoring tools, and responding to alerts promptly - Identifying problems and errors in a timely manner and logging incidents with detailed information - Assisting in analyzing, assigning, and escalating support calls - Investigating third line support calls to identify root causes of incidents and problems - Reporting and escalating issues to 3rd party vendors when necessary - Providing onsite technical support and field engineering serv...

Openings in Travel, Customer Service, Chat, Healthcare, Banking. HSC/Grads, Freshers/Experienced welcome. Salary up to 42K + perks for good comms. Mumbai/Thane/Navi Mumbai. share resume on pallav@careerguideline.com Contact Hr Pallav 72768 25565

Role Overview: As a Customer Service Representative at the company, your main responsibility will be to provide price and delivery quotes to customers within tight deadlines. You will also be required to maintain a close working relationship with the Outside Sales team to increase customer account penetration. Coordinating large quotes and orders with respective stakeholders, handling quality issues/RMA between sales & customers, updating system/customers backlog with latest contract prices, and addressing pricing & other issues between sales & customers will also be part of your role. Additionally, you will need to understand customer needs and requirements, facilitate cross-departmental co...

As a Customer Support Executive at Vyapar, your main responsibility will be to answer incoming customer calls promptly and take necessary actions to address each query effectively. You will also be expected to respond to emails in a timely manner and follow up on customer calls as required. Maintaining high customer satisfaction ratings and updating customer records accurately will be crucial in this role. Additionally, attending training sessions to stay updated on product and company policies is essential. - Answer incoming customer calls and address queries appropriately to prevent escalations - Respond to emails promptly while adhering to process standards - Follow up on customer calls w...

You will be working as an HR Executive at Safety Projects Pvt Ltd in Mumbai. As an HR Executive, your key responsibilities will include: - Bridging management and employee relations by addressing demands, grievances, or other issues - Managing the recruitment and selection process - Being responsible for the complete employee lifecycle from hire to retire - Keeping track of PAN India employee attendance - Overseeing and managing a performance appraisal system - Developing and monitoring overall HR strategies, systems, tactics, and procedures across the organization - Nurturing a positive working environment - Reporting to management and providing decision support through HR metrics - Ensurin...

As a Sr. Process Sales Associate at this company, your role will involve making outbound calls to potential customers in order to convince them of the value of the products or services offered, as well as providing necessary customer support. You will play a key role in the sales process by initiating calls, qualifying leads, delivering persuasive sales pitches, handling objections, closing sales, and meeting or exceeding sales targets. **Key Responsibilities:** - Initiating outbound calls to potential customers based on leads provided by the team or generated through other sources. - Qualifying leads by asking relevant questions to determine their level of interest and potential as customer...

As an Applications Managed Services Engineer (L2) at NTT DATA, your primary mission is to ensure that our clients" packaged application technologies, such as ErP and Middleware, are always in top shape. You will play a crucial role in proactively monitoring, investigating, and resolving application-based incidents, service requests, and alerts to keep operations running smoothly. - Handle second-line support with a medium level of complexity, focusing on resolving client requests and issues without breaching any service level agreements (SLAs). - Communicate with other teams and clients to extend your support where it is needed. - Execute changes carefully and ensure that all changes are pro...

Role Overview: As a Sales Support Specialist at Capgemini, you will be responsible for providing resources and support to sales, bid, and client teams throughout the sales process. Your role will involve offering content support, references, tools, and market information to help effectively sell products or services and deliver high-quality proposal responses. Specific roles within this category include Proposal Support, Knowledge Managers, Market and Business Intelligence. Key Responsibilities: - Ensuring Proposal Quality is delivered to the customer - Assisting with the industrialization of knowledge management for faster content turnaround - Providing business and market insights such as ...

Role Overview: As a Tele caller Inside Sales at the company, you will handle both inbound and outbound phone calls to promote products, services, and gather customer feedback. You will be the voice of the company, interacting directly with customers to build relationships, resolve issues, and drive sales. Key Responsibilities: - Making Outbound Calls: Proactively reach out to potential clients or existing customers to promote products, services, or gather information. - Handling Inbound Calls: Answer incoming calls from customers who have questions, need support, or are interested in learning more about offerings. - Building Relationships: Build rapport with customers, understand their needs...

As a Telecaller (English Voice Process) at JAYCHAN ENTERPRISE, your role involves the following responsibilities: - Identify and observe the knowledge about the products and service by the concern. - Manage product catalogs on e-commerce platforms. - Perform script (with some necessary adjustments) to ensure consistency of sales. - Ensure clients from the order is to be personal or resale. - Demonstrate our products with sales data to prospective clients, and close sales deals with clients. - Monitor customer feedback, reviews and ratings are to thank, to identify the areas of improvement and implement strategies for enhancing customer satisfaction and retention. - Deal with complaints or do...

As a Customer Support Agent at this company, your role involves responding to customer queries over the phone and email. You will provide support and resolution to existing and new queries regarding the services provided by the client. Your contribution is crucial in enhancing the customer experience by delivering fast, friendly, and effective service with accurate and personalized solutions to customer inquiries from around the world. **Key Responsibilities:** - Manage large volumes of incoming phone calls - Address customer complaints, research issues, provide appropriate solutions and alternatives within specified timeframes, and ensure resolution through follow-up - Escalate customer ser...

Role Overview: You will be responsible for answering incoming calls and responding to customer inquiries and complaints with patience and professionalism. Additionally, you will respond to emails and company SMS Text Messaging System. Providing accurate information about products, services, and company policies, potentially upselling or processing orders will be part of your duties. You will also help customers resolve issues, record complaints, perform background checks, and escalate complex problems to the appropriate team. Using customer relationship management (CRM) systems to record customer interactions, update account information, and maintain accurate records is essential. It is impo...

As a Fund Services Associate at JPMorganChase, you will work closely with operations, financial controllers, and external partners to ensure smooth fund servicing operations and contribute to process improvements. You will be a key player in enhancing operational services related to fund accounting and administration, applying your expertise in fund servicing principles and practices. Your role will involve executing routine transactions with accuracy, collaborating with various teams to streamline processes, and proposing improvements to enhance efficiency. - Execute routine transactions related to fund servicing, ensuring accuracy and compliance with established policies and procedures. - ...

As a Student Counselor, you will be responsible for providing guidance and support to students in their academic and career pursuits. Your role will involve: - Utilizing your in-depth knowledge of IT careers and certifications to provide valuable insights to students. - Demonstrating effective communication skills to interact with students, understand their needs, and offer appropriate guidance. - Displaying active listening and empathy to build a strong rapport with students and address their concerns effectively. - Leveraging your career counseling expertise to assist students in making informed decisions about their educational and professional paths. - Using your knowledge of educational...