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Future Generali
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Executive - Contact Centre - Voice - Malayalam

Executive - Contact Centre - Voice - Malayalam

Future Generali

0 - 3 years

2 - 3 Lacs

Mumbai Thane Navi Mumbai

Posted:1 month ago| Platform:

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Skills Required

Inbound Calls Customer Support Bpo Voice Call closure Communicational Skills Active Listening Customer Support Executive Crm Tool Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Handle inbound calls from customers, resolve their queries and concerns in a timely and professional manner related to General insurance or Service-related Outbound calls (no targets). Provide excellent customer support by listening actively, empathizing with customers' issues, and offering solutions or escalating when necessary. Participate in training programs to improve communication skills, product knowledge, and process efficiency. Utilize available knowledge, resources and systems to educate the callers and resolve their concerns. Accurately document the interactions and ensuring fulfillment of any follow up commitments.

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Future Generali

Insurance

Mumbai

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Executive - Contact Centre - Voice - Malayalam