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2.0 - 6.0 years
0 Lacs
kolkata, west bengal
On-site
Role Overview: You will be working as a Required call closure and Senior Technical Support Executive at Adeeba E Services, an International BPO. Your primary responsibility will be to handle Bpo tech sales calls and ensure call closure. This role involves providing technical support to customers and closing calls effectively. Good communication skills and the ability to work in night shifts are essential for this role. The job location is in Salt Lake, and it involves complete inbound voice process. Key Responsibilities: - Handle Bpo tech sales calls and ensure call closure - Provide technical support to customers - Possess good communication skills - Be flexible to work in night shifts Qual...
Posted 1 month ago
0.0 - 3.0 years
2 - 3 Lacs
mumbai, thane, navi mumbai
Work from Office
Roles and Responsibilities Handle inbound calls from customers, resolve their queries and concerns in a timely and professional manner related to General insurance or Service-related Outbound calls (no targets). Provide excellent customer support by listening actively, empathizing with customers' issues, and offering solutions or escalating when necessary. Participate in training programs to improve communication skills, product knowledge, and process efficiency. Utilize available knowledge, resources and systems to educate the callers and resolve their concerns. Accurately document the interactions and ensuring fulfillment of any follow up commitments.
Posted 1 month ago
0.0 - 3.0 years
2 - 3 Lacs
mumbai, thane, navi mumbai
Work from Office
Roles and Responsibilities Handle inbound calls from customers, resolve their queries and concerns in a timely and professional manner related to General insurance or Service-related Outbound calls (no targets). Provide excellent customer support by listening actively, empathizing with customers' issues, and offering solutions or escalating when necessary. Participate in training programs to improve communication skills, product knowledge, and process efficiency. Utilize available knowledge, resources and systems to educate the callers and resolve their concerns. Accurately document the interactions and ensuring fulfillment of any follow up commitments.
Posted 1 month ago
1.0 - 5.0 years
0 Lacs
kolkata, west bengal
On-site
Welcome to Adeeba Group! Adeeba E Services Pvt. Ltd is a globally reputed company that provides best-in-class IT solution services to clients worldwide. As the retail sector is on the verge of a significant transformation in the coming years, with every retail store requiring its own ecommerce platform, we are at the forefront of this exciting time. Join us in reshaping the future of retail and be a part of this changing world with Adeeba-E-Services. We are an international BPO based in Kolkata (Saltlake) and currently seeking experienced individuals to join us as Snr. Technical Sales Executives for our night shift Technical Support process. If you have a minimum of 1 year of experience in t...
Posted 3 months ago
0.0 - 3.0 years
2 - 3 Lacs
Mumbai, Thane, Navi Mumbai
Work from Office
Roles and Responsibilities Handle inbound calls from customers, resolve their queries and concerns in a timely and professional manner related to General insurance or Service-related Outbound calls (no targets). Provide excellent customer support by listening actively, empathizing with customers' issues, and offering solutions or escalating when necessary. Participate in training programs to improve communication skills, product knowledge, and process efficiency. Utilize available knowledge, resources and systems to educate the callers and resolve their concerns. Accurately document the interactions and ensuring fulfillment of any follow up commitments.
Posted 5 months ago
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