Executive - Contact Centre - Voice - Malayalam Future Generali

0.0 - 3.0 years

2 - 3 Lacs

Mumbai, Thane, Navi Mumbai

Work from Office

Roles and Responsibilities Handle inbound calls from customers, resolve their queries and concerns in a timely and professional manner related to General insurance or Service-related Outbound calls (no targets). Provide excellent customer support by listening actively, empathizing with customers' issues, and offering solutions or escalating when necessary. Participate in training programs to improve communication skills, product knowledge, and process efficiency. Utilize available knowledge, resources and systems to educate the callers and resolve their concerns. Accurately document the interactions and ensuring fulfillment of any follow up commitments.

Posted 1 month ago

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