962 Active Listening Jobs - Page 3

JOB DESCRIPTION Position: Call Centre Executive - Retail Industry Company: FRQ BRO Private Limited (OPPO ) Location: Coimbatore Experience: 01 year (Freshers can apply) Both : Male and female can apply salary : 17000 Monthly Office Timing : 10.00 AM TO 6.30 PM Company Benefits : PF, ESIC, GPA, Training with pay, Brith day gifts, Demo offers, Diwali Bonus, yearly twice Salary hikes opportunities. About the Role: We are seeking a detail-oriented and analytical Call Centre Executive to join our team at FRQ BRO Private Limited (OPPO), Coimbatore . The ideal candidate will be responsible for handling inbound and outbound calls, preparing and analysing call reports, and maintaining customer data t...

As a Customer Service Representative in our company, you will play a crucial role in assisting customers with their financial needs. Your responsibilities will include: - Verify the customer's identity by requesting their name, email address, and/or at least the last 4 digits of their social security number. - Update or validate the customer's personal and employer information to ensure accuracy. - Assist customers in connecting with a Lending Agent to facilitate the approval of funds for deposit. You are the voice of our company and are expected to embody passion, positivity, courtesy, commitment, and professionalism in every interaction with customers. Building trust and rapport with custo...

Role Overview: A Customer Support Associate is the frontline representative of the company responsible for addressing customer inquiries, resolving complaints, and providing product or service information through various communication channels. You will need strong communication skills, empathy, problem-solving abilities, and a customer-first mindset to maintain positive customer relationships and contribute to customer loyalty. Key Responsibilities: - Serve as the first point of contact for customers via phone, email. - Respond professionally and empathetically to customer inquiries and concerns. - Accurately log and document customer interactions, issues, and resolutions in CRM or ticketin...

Role Overview: As an Optometrist/Sr. Optometrist at Lenskart, you will play a crucial role in providing technical expertise through eye-checks, dispensing, and diagnosis while also focusing on sales as a key deliverable. Your primary responsibility will be to ensure an exceptional customer experience by performing a variety of tasks ranging from eye check-ups to stock maintenance. Key Responsibilities: - Drive Customer Focus by greeting and welcoming walk-in customers, guiding them for a free eye check-up, and maintaining sales floor standards to enhance the shopping experience. - Conduct Eye Check-up & Dispensing by following the 12-step Optometry process, sharing prescriptions clearly, edu...

Role Overview: As a Sales Associate at Lenskart, your main responsibility will be to provide an exceptional customer experience in the stores by delivering high standards of selling services. You will play a crucial role in contributing to the revenue generated by the store. Key Responsibilities: - Drive Net Promoter Score by focusing on customer satisfaction - Greet and welcome walk-in customers, direct them to the clinic for a free eye check-up - Participate in stocktakes, maintain sales floor standards, and perform day-to-day tasks to enhance the shopping experience for customers - Understand the POS system to ensure efficient processing of transactions - Ensure customer satisfaction by a...

As an Advisor at PhonePe Limited, you will be responsible for providing exceptional customer experience by addressing and resolving customer issues effectively. Here is a breakdown of your role: **Role Overview:** You will be a part of the Customer Experience Operations team at PhonePe, where you will take ownership of customer problems and work towards providing quick and meaningful solutions. Your role will involve understanding customer issues, collaborating with internal teams to enhance solutions, and ensuring a seamless customer experience. **Key Responsibilities:** - Act with integrity and prioritize customer satisfaction in every interaction. - Handle queries related to PhonePe accou...

As a Fragrance Specialist, your role involves providing expert knowledge and personalized advice to customers in selecting fragrances. You will be a key player in retail environments, luxury brand boutiques, spas, and beauty venues, educating customers about fragrances, assisting with selections, and driving sales by creating exceptional customer experiences. **Core Responsibilities:** - Greet customers warmly and guide them through exploring various fragrance options. - Advise and educate customers on different fragrance notes, accords, and compositions to help them make informed choices. - Assist customers in selecting the right fragrance based on their individual preferences, occasions, a...

Role Overview: You will be a part of the International Voice Customer Support team in Hyderabad, where you will handle inbound customer queries via voice calls for international clients. Your role will involve providing timely and accurate information to resolve customer issues, maintaining high levels of customer satisfaction through effective communication, and adhering to quality standards and process guidelines. This position is ideal for individuals who excel in a fast-paced environment and are passionate about delivering exceptional customer service over voice calls. Key Responsibilities: - Handle inbound customer queries via voice calls for international clients. - Provide timely and ...

As a Client Interaction Counselor, your role will involve conducting inbound and outbound calls to provide information, advice, and support to clients. You will handle inquiries and concerns with empathy and confidentiality. Additionally, you will assess client needs and goals to develop personalized action plans, helping them navigate available resources. It will be your responsibility to maintain detailed and accurate records of client interactions and information, ensuring effective follow-up to track progress and ensure client satisfaction. Collaboration with other counselors, sales teams, or admissions teams will be essential to enhance service quality and achieve goals. Meeting and exc...

Role & responsibilities As a Customer Success Manager (CSM) , you will be the bridge between clients, product, and technology teams, ensuring every deployment delivers measurable value. You will own relationships with strategic OEM and enterprise clients, drive adoption, oversee onboarding and renewals, and ensure customer delight throughout the journey. Key Responsibilities Lead post-sales engagement for key accounts such as automotive OEMs, appliance brands, and digital innovation partners. Manage onboarding and training for client teams on PWAs, CMS, and GenAI-powered modules. Track client KPIs including usage, engagement, satisfaction, and ROI, and convert insights into action plans. Con...

Multichannel Customer Interaction: Respond promptly and professionally to customer inquiries, issues, and feedback received via email, live chat, and phone calls. Maintain a positive, empathetic, and professional attitude toward customers at all times. Effectively manage customer expectations and set realistic timelines for resolution. Issue Resolution & Problem Solving: Diagnose and troubleshoot a wide range of customer problems related to products, services, accounts, billing, or technical functionalities. Provide accurate, comprehensive, and easy-to-understand solutions to complex issues. Escalate unresolved issues to the appropriate internal teams (e.g., Technical Support, Product Develo...

Responsibilities: Respond to customer inquiries and issues promptly and professionally via various channels (phone, email, chat, social media) for an international clientele. Diagnose, troubleshoot, and resolve technical and non-technical customer problems, providing clear and concise solutions. Understand and adapt to different cultural communication styles and customer expectations from various international regions. Accurately document all customer interactions, issues, and resolutions in the CRM or ticketing system, adhering to international data privacy standards where applicable. Escalate complex or unresolved issues to the appropriate internal teams (e.g., Tier 2 support, technical te...

Job Purpose: GreenCell Mobility is seeking an inspiring and results-oriented Trainer - Customer Experience to champion our company's vision and mission by developing and delivering best-in-class training programs. This role is crucial for enhancing the productivity of our teams and empowering participants to deliver an unparalleled customer experience to our esteemed guests through engaging and diverse learning methods, fostering positive transformation within the organization. Key Responsibilities: Training Program Development: Design and develop comprehensive training programs and materials that precisely align with learning objectives and participant needs. This includes creating engaging...

As a Sales Development Representative (SDR), you will play a crucial role in driving the revenue growth of our organization by identifying new business opportunities. This position serves as the first point of contact for potential clients, making it essential for creating a strong first impression. Your primary responsibility will be to engage with prospects through various channels, such as phone calls, emails, and social media, to discover their needs and set up meetings for the sales team. This is an excellent opportunity for individuals looking to start a career in sales as it provides essential training and foundational skills needed in the industry. By effectively communicating produc...

Greetings from Sutherland!!! We are hiring candidates for International Voice Process - Customer Support. Job Criteria: 1) Immediate joiners required. 2) Excellent verbal communication skills in English. 3) Freshers and tenured candidates with 6 months of work experience can apply. Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: CTC: 2.5 LPA to 3.5 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungala...

Role & responsibilities Greetings from Z-tech solutions - Chennai Urgent Requirements for Manpower Consultancy HR Female - Chennai Qualification : Any Degree Salary range : Rs.15,000 to Rs. 20,000 per month (based on their performance) Experienced : Minimum 2yrs exp Working hours : 8 hours Note : Work should be in Manpower Consultancy (Abroad Placements HR Requirement consultancy ) Experienced Required for Female HR Recruiter Domain : HR Executive/ HR Recruiter Job location : Chennai Keyskills : Communication skills Sales expertise Attention to detail Time management Recruitment analytics Sourcing Candidate screening Convincing method Preferred language : ( English, Tamil,Hindi, Malayalam an...

Role Overview: Provide voice-based customer support by handling inbound/outbound calls and resolving customer queries while maintaining quality standards. Key Responsibilities: Handle incoming and outgoing voice calls professionally and efficiently Respond to customer queries and provide accurate information Ensure adherence to quality standards and process guidelines Maintain records of interactions and transactions as required Work effectively in a rotational shift environment Deliver superior customer service with clear communication Required Qualifications and Skills: Good communication skills Graduation is mandatory Willingness to work in rotational shifts Immediate joiners preferred Op...

Role Overview: Provide voice-based customer support by handling inbound/outbound calls and resolving customer queries while maintaining quality standards. Key Responsibilities: Handle incoming and outgoing voice calls professionally and efficiently Respond to customer queries and provide accurate information Ensure adherence to quality standards and process guidelines Maintain records of interactions and transactions as required Work effectively in a rotational shift environment Deliver superior customer service with clear communication Required Qualifications and Skills: Good communication skills Graduation is mandatory Willingness to work in rotational shifts Immediate joiners preferred Op...

Need enthusiastic Telecaler to join our Umrah team.responsible fr handling customer inquiries,explaining package details,and converting leads into confirmed bookings.apply If you are persuasive, wellspken, and undrstnd the imprtnce of religious trvl Perks and benefits Incentives, holidays, chance to lead Umrah tours.

In this role at PwC, you will be specializing in consulting services for a variety of business applications, helping clients optimize operational efficiency. Your responsibilities will include analyzing client needs, implementing software solutions, and providing training and support for seamless integration and utilization of business applications. Specifically focusing on Microsoft Dynamics ERP, you will analyze client needs, implement ERP software solutions, and offer training and support for seamless integration and utilization of Microsoft ERP applications. By doing so, you will enable clients to optimize operational efficiency and achieve their strategic objectives. As a valuable membe...

As an Advisor at PhonePe Limited, your role will involve providing excellent customer experience as part of the Customer Experience Operations team. You will be responsible for handling customer queries related to PhonePe accounts and transactions, leveraging internal processes to drive resolution, and engaging customers to maximize their experience with PhonePe. Key Responsibilities: - Act with integrity and prioritize customer satisfaction in all interactions - Handle PhonePe account and transaction queries effectively - Communicate through both phone and data channels as required - Follow specified process guidelines to ensure prompt issue resolution - Build and maintain customer trust th...

Role Overview: As a Senior Consultant in the People Consulting team at EY's Auckland office, you will play a crucial role in helping clients attract and retain top talent to fuel future growth. You will work in high-performing teams, delivering exceptional client service, analyzing staff performance, roles, and proposing innovative solutions to market challenges. Through structured learning and development, you will enhance your consultancy and analytical skills to address complex people challenges globally. Key Responsibilities: - Support the delivery of high-impact projects within the People Consulting team - Partner with business leaders to align talent strategies with organizational goal...

In the role of Tax Services at PwC, you will focus on providing advice and guidance to clients regarding tax planning, compliance, and strategy. Your responsibilities will involve helping businesses navigate complex tax regulations and optimize their tax positions. In tax compliance, your focus will be on ensuring clients" compliance with tax laws and regulations. This will entail reviewing and analyzing financial data, preparing and filing tax returns, and assisting businesses in meeting their tax obligations while minimizing risks of non-compliance. Key Responsibilities: - Provide advice and guidance to clients on tax planning, compliance, and strategy - Help businesses navigate complex ta...

Job Description: As a Study Abroad Counsellor at VIISV EDUCATION, your role will involve providing guidance to students interested in pursuing study abroad opportunities. You will assist students in navigating application processes, offer advice on selecting suitable programs and universities, and conduct career development workshops. Your responsibilities will include: - Providing guidance to students seeking study abroad opportunities - Assisting students in navigating application processes - Offering advice on selecting programs and universities - Conducting career development workshops Qualifications: To excel in this role, you should have the following qualifications: - Experience in ed...

As a Digital Asset Administrative Assistant at Valvoline Global Operations, you will play a crucial role in managing the digital packaging asset journey, collaborating with internal teams and external stakeholders, and ensuring the smooth workflow of assets. Here is how you will contribute: - Manage the workflow of assets throughout the final stage of production using the Digital Asset Management Library. - Maintain an accurate account of each asset in the production queue. - Notify stakeholders of bottlenecks and delays. - Notify the New Solutions Development (NSD) team of progress as required. - Interact with Global Brand Governance and DAM Product Administrative team to follow the correct...