166 Active Listening Jobs - Page 3

Call customers to make payment. Call Branch staff and follow up on Unrecovered cases Meet the collection target set by the Unit Maintain proper call records Update the status or details of the call in the software Maintain MIS of the calls done and data shared with teams Escalate critical issues to Manager Ensure that Customers are treated well during the call Customer (Both Internal & External) Provide splendid customer services to customers in a friendly and courteous manner at all times Have sufficient knowledge about thebankingproducts and services. Ensure that all the banks policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties Inform and educate customers on alternative/ digital channels of bank such as Internet & MobileBanking Provide information to customers on their EMI amount and pending dues. Ensure that customers confidential information is properly protected and only used for official purposes Internal Process Ensure that minimum number of calls are handled and service metrics maintained Maintain call records of the calls made to customers Ensure that details are Updated in the Software promptly and appropriately Learning & Performance Ensure to be trained on Collections through a professional trainer Ensure adherence to training man-days/ mandatory training programs for self Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank

Responsibilities: Debt Recovery & Follow-up: Initiate contact with customers via phone calls, emails, SMS, and sometimes field visits (depending on policy and stage of delinquency) to follow up on overdue retail loan/credit card payments. Educate customers on their outstanding dues, applicable charges, and repayment options. Negotiate payment arrangements and plans that are mutually agreeable and compliant with company policy. Track and manage a portfolio of delinquent accounts, ensuring timely follow-up and escalation as per defined processes. Work towards achieving individual and team collection targets for assigned products/segments. Customer Interaction & Conflict Resolution: Handle customer queries and complaints regarding their outstanding dues with empathy and professionalism. De-escalate situations involving angry or distressed customers, guiding them towards a resolution. Provide clear and accurate information to customers regarding their accounts and available payment channels. Maintain a polite and persistent approach to collections, fostering a cooperative relationship. Documentation & Reporting: Maintain accurate and detailed records of all collection activities, communications with customers, payment promises, and outcomes in the designated system (e.g., CRM, collection software). Prepare and submit regular reports on collection performance, overdue accounts, and recovery status to the Team Leader/Manager. Ensure all necessary collection letters, notices, and legal documents are issued as per policy and regulatory requirements. Compliance & Risk Management: Strictly adhere to all internal collection policies, procedures, and ethical guidelines. Ensure compliance with all relevant regulatory guidelines issued by the Reserve Bank of India (RBI) and other financial authorities regarding debt collection practices (e.g., Fair Practices Code, guidelines on outsourcing of financial services). Identify and report potential fraudulent activities or disputes to the appropriate internal departments. Understand and mitigate operational risks associated with collection activities. Coordination & Collaboration: Collaborate with other internal teams such as Sales, Operations, Credit, and Legal to resolve customer issues and streamline collection processes. Participate in team meetings, training sessions, and performance reviews.

Role & responsibilities Visit customers whose loans have been rejected or cancelled and report the reasons to ACRM/CRM Attend non-financial transactions such as; updating customers mobile number, handle customer requests such as pass book print, account statements, cheque book, ATM, PIN requests, account closure requests (FD/CASA/RD) and address change request etc. Handle customer enquiries & complaints received through BCs Provide feedback to the CRM about product/process and contribute to the improvement Engage in creating awareness about appropriate loan utilization/savings to the customers Responsible for motivating customers to use alternate channels such as ATMs, BCs and assist/educate customers to use ATMs for dispensing cash and educate them on using kiosks & phone banking Report inappropriate collection practices by Branch staff and/or group/center members to ACRM or to CRM. Support cashier in daily activities especially if cash disbursement and repayments are high Coordinate with cash and accounts maintenance team in operations department to run smooth Branch operations Ensure timely scanning of loan application documents to maintain the required turnaround time (TAT) Assist the Assistant CRM in coordination for internal and external audits in the Branch

ROLE PURPOSE & OBJECTIVE The Virtual Relationship managements engages with the Bank customers and prospects, virtually, to provide a seamless experience to customers. Developing and Expanding existing HNI customer relationships by ensuring quality portfolio. Continuous engagement with the portfolio customers mapped as per the contact policy with accurate and complete capture of interaction details. Call Handling as per desired standards. Fulfilling customer service requirements and deepening relationships. Creating the opportunity to provide financial solutions to customers via cross-sell and upsell. Aids in developing and maintaining strong customer relationships, both within a company as well as with new clients. Seek out new business opportunities for the clients while advising them on products or services that best fit their needs. KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Continuous engagement with customers mapped Promoting digital banking services for a superior customer service experience Profiling of customers in order to aid right cross-servicing of bank products Meet the defined objectives of the Portfolio managed Customer (Both Internal & External) Call handling as per defined standards (Both Service & Sales) Regular interaction with customers and pro-actively accessing customer needs Accurate resolution for customer queries Attrition control of customers Deepening relationship by cross selling Ensure retention of customers Sales across all product segments Internal Process Achieve quality benchmarks defined from time to time Accurate logging of calls Ensure all laid down system and process are followed Ensure accurate and timely submission of financial transactions & requests Adherence to set processes of updating customer interactions in CRM next Innovation & Learning Ensure adherence to training man-days/ mandatory training programs for self Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank.

Responsibilities: Customer Interaction: Handle a high volume of inbound and outbound customer calls in a professional, courteous, and efficient manner. Actively listen to customers to understand their needs, concerns, and issues. Provide clear, concise, and accurate information regarding products, services, policies, and procedures. Effectively de-escalate calls with frustrated or irate customers, maintaining a calm and empathetic demeanor. Ensure a positive customer experience on every call. Issue Resolution & Troubleshooting: Identify, diagnose, and resolve customer issues related to products, services, billing, technical problems, or general inquiries. Guide customers through troubleshooting steps or provide solutions based on established procedures and knowledge base articles. Collaborate with other departments (e.g., Technical Support, Sales, Billing) to resolve complex customer issues that require cross-functional assistance. Documentation & Data Management: Accurately document all customer interactions, inquiries, and resolutions in the Customer Relationship Management (CRM) system. Maintain and update customer records with relevant information. Ensure compliance with data protection regulations and company policies while handling sensitive customer information. Performance & Quality: Meet or exceed individual and team performance targets and Key Performance Indicators (KPIs) such as average handling time, first call resolution, customer satisfaction (CSAT), and quality scores. Adhere to established service level agreements (SLAs) and quality standards. Actively participate in training sessions, coaching, and feedback sessions to continuously improve performance and skills. Product Knowledge & Continuous Improvement: Develop and maintain a comprehensive understanding of the company's products, services, and internal processes. Stay updated on new product releases, service changes, and policy updates. Identify recurring customer issues and provide feedback to management for process improvements or product enhancements. Qualifications: Education: High school diploma or equivalent is required. A Bachelor's degree is a plus. Experience: Previous experience in a customer service role, particularly in a call center or voice process environment, is preferred. Freshers with excellent communication skills are also encouraged to apply. Language Proficiency: Excellent verbal communication skills in English (neutral accent preferred). Proficiency in Hindi and/or a regional language (e.g., Telugu, Kannada, Tamil, Malayalam) relevant to the target customer base will be an added advantage. Technical Skills: Basic computer literacy and proficiency in using Microsoft Office Suite (Word, Excel). Familiarity with CRM software and other customer support tools/ticketing systems. Good typing speed and accuracy.

Key Responsibilities: Prospecting and Lead Generation Client Relationship Management Product Demonstration and Presentation Negotiation and Closing Sales Target Achievement CRM Management Market Research Collaboration Required Candidate profile experience in sales minimum 1 year

Here's a comprehensive Job Description (JD) for a Voice Process Executive , with skills separated by commas, specifically for the Hyderabad, Telangana, India location, reflecting the common requirements in the BPO/Contact Center industry. Voice Process Executive Location: Hyderabad, Telangana, India Reports To: Team Lead - Operations / Customer Service Team Lead Job Summary: The Voice Process Executive is responsible for providing exceptional customer service and support primarily through inbound or outbound phone calls. This role involves handling customer inquiries, resolving issues, providing information, and ensuring a positive customer experience, while adhering to company policies and quality standards. The Voice Process Executive acts as the front-line representative for the organization, directly impacting customer satisfaction and retention. Key Responsibilities: Customer Interaction: Handle a high volume of inbound or make outbound calls to customers, addressing their queries, concerns, and service requests effectively and courteously. Problem-Solving & Resolution: Diagnose customer issues, provide accurate information, and offer appropriate solutions or alternatives in a timely manner. Aim for first-call resolution wherever possible. Active Listening & Communication: Listen attentively to customer needs, clarify information, and communicate clearly, concisely, and professionally in English (or other required languages). Information & Guidance: Provide detailed explanations of products, services, policies, and procedures to customers. Guide customers through troubleshooting steps or transactional processes over the phone. Documentation: Accurately and thoroughly document all customer interactions, call details, and resolutions in the CRM or ticketing system. Quality & Compliance: Adhere to all call quality standards, script guidelines (where applicable), company policies, and data privacy regulations. Cross-selling/Upselling (if applicable): Identify opportunities to cross-sell or upsell products/services based on customer needs, if part of the role's objectives. Feedback & Improvement: Provide feedback on recurring customer issues or process inefficiencies to team leads and contribute to continuous improvement initiatives. Meeting Targets: Consistently meet or exceed individual and team performance metrics, including Average Handling Time (AHT), Customer Satisfaction (CSAT), First Call Resolution (FCR), and quality scores.

Key Responsibilities: Handle customer inquiries via phone, email, chat, or social media Provide accurate, valid, and complete information by using the right tools/methods Resolve product or service issues by clarifying the customer's complaint and determining the root cause Process orders, forms, applications, and requests Maintain records of customer interactions and transactions Follow communication procedures, guidelines, and policies Escalate unresolved issues to appropriate internal teams Stay updated on product knowledge and system updates Ensure customer satisfaction and provide professional customer support Required Skills and Qualifications: High school diploma or equivalent; bachelor's degree preferred Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and interpersonal skills Ability to multitask, prioritize, and manage time effectively Basic computer literacy

Roles and Responsibilities Handle inbound calls from customers to resolve their queries and concerns. Provide excellent customer service by addressing issues promptly and professionally. Maintain accurate records of all interactions with customers using CRM software. Meet daily targets for call volume, sales conversion rates, and quality metrics. Collaborate with team members to achieve shared goals and objectives. Desired Candidate Profile Excellent communication skills with active listening abilities. Strong convincing skills for effective customer handling. Ability to work under pressure with a positive attitude. 1-5 years of experience in telecalling or a related field (BPO/Call Centre).

Make outbound calls to prospective customers. Handle inbound calls and respond to inquiries. Promote and explain products/services to potential clients. Maintain customer database and update call records in CRM. Follow up with leads and ensure timely closures. Achieve daily/weekly/monthly targets. Handle customer objections and provide solutions. Work collaboratively with the sales and support teams. Key Skills Required: Excellent communication, active listening, sales and persuasion, customer handling, product knowledge, problem-solving, multitasking, time management, CRM and data entry, basic computer skills, persistence and resilience, team collaboration, adaptability.

Description We are looking for a motivated and enthusiastic Telesales representative to join our dynamic team in India. The ideal candidate will be responsible for engaging with potential customers over the phone, promoting our products and services, and closing sales. This is a great opportunity for individuals looking to kick-start their career in sales. Responsibilities Conduct outbound calls to potential customers to promote and sell products/services. Achieve daily/weekly sales targets and performance metrics. Build and maintain relationships with customers to enhance customer satisfaction. Provide accurate information regarding products and services to customers. Handle customer inquiries and objections professionally and effectively. Maintain records of customer interactions and transactions in the database. Skills and Qualifications Strong communication skills in English and local languages. Basic understanding of sales techniques and customer service principles. Proficiency in using CRM software and Microsoft Office Suite. Ability to work independently and as part of a team. Strong negotiation and persuasion skills. Good listening skills and attention to detail. Please connect with below nos Niharika- 9611793013 Rajan- 9611793018 Mithila- 6364327842

Hiring Only for Candidates from Mumbai Location. Company Name - Foundever. Work Mode - Work from Office. Role: Customer Service Representative (Voice Process) Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Skill: Excellent Communication Skills in English (Verbal and Written). Shift Timing - Rotational of 24*7 (Any 9 hours rotational shift) Candidate should be comfortable working in night shits Age Eligibility: 20 years to 39 years Location - Andheri East (Chandivali) Job Summary : Ensuring customer satisfaction and fostering positive relationships with our clients. Responsible for addressing customer inquiries, resolving issues. Your strong communication skills, problem-solving abilities, and customer-centric approach will be critical in delivering a seamless customer experience. Responsibilities : Handle inbound customer inquiries through various channels, including phone, email, chat, and social media, providing timely and accurate responses. Proactively reach out to customers to address any concerns or issues and ensure their needs are met. Resolve customer complaints and escalations, investigating issues and finding effective solutions to ensure customer satisfaction. Provide product information, technical assistance, and troubleshooting support to customers, guiding them through the resolution process. Maintain a high level of product knowledge to address customer inquiries and provide accurate information and recommendations. Salary Package = Between 19K to 20k In-hand. Travelling Allowance + Performance Incentives. Candidates should be available for Immediate joining. Candidates those who are interested to apply. Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

We are seeking an Academic Counsellor to join our overseas education team. The ideal candidate will guide students in selecting appropriate courses and universities abroad, based on their academic background, career goals, and financial capacity.

Description We are looking for enthusiastic individuals to join our team as Work from Home - Domestic Voice Process Executives. This role involves interacting with customers over the phone, providing them with information, resolving queries, and ensuring a high level of customer satisfaction. Responsibilities Handle inbound and outbound calls to customers. Provide accurate information and support to customers regarding products and services. Resolve customer queries and issues in a timely manner. Document call details and customer interactions in the CRM system. Maintain a high level of customer satisfaction and professionalism during all interactions. Meet or exceed performance metrics and targets. Skills and Qualifications Excellent verbal communication skills in English and Hindi. Strong listening skills and the ability to empathize with customers. Basic computer skills and familiarity with CRM software. Ability to work independently and manage time effectively. Strong problem-solving skills and attention to detail. Ability to work in a fast-paced environment and handle multiple tasks.

Description We are seeking enthusiastic individuals for the Malayalam Voice Process role. This position involves interacting with customers in Malayalam, providing them with information and resolving their queries. Ideal candidates will have excellent communication skills and a customer-centric attitude. Responsibilities Handle customer inquiries in Malayalam through voice calls. Provide accurate information regarding products and services. Resolve customer issues and complaints effectively. Maintain call records and provide feedback to improve processes. Collaborate with team members to enhance customer experience. Skills and Qualifications Fluency in Malayalam (both spoken and written) is mandatory. Basic understanding of customer service principles. Strong communication and interpersonal skills. Ability to work in a team environment and collaborate effectively. Proficiency in using computer systems and software for call management. Flexibility to work in shifts, including weekends and holidays.

Description We are seeking enthusiastic individuals for the Malayalam Voice Process role. This position involves interacting with customers in Malayalam, providing them with information and resolving their queries. Ideal candidates will have excellent communication skills and a customer-centric attitude. Responsibilities Handle customer inquiries in Malayalam through voice calls. Provide accurate information regarding products and services. Resolve customer issues and complaints effectively. Maintain call records and provide feedback to improve processes. Collaborate with team members to enhance customer experience. Skills and Qualifications Fluency in Malayalam (both spoken and written) is mandatory. Basic understanding of customer service principles. Strong communication and interpersonal skills. Ability to work in a team environment and collaborate effectively. Proficiency in using computer systems and software for call management. Flexibility to work in shifts, including weekends and holidays.

Description We are seeking enthusiastic individuals for the Malayalam Voice Process role. This position involves interacting with customers in Malayalam, providing them with information and resolving their queries. Ideal candidates will have excellent communication skills and a customer-centric attitude. Responsibilities Handle customer inquiries in Malayalam through voice calls. Provide accurate information regarding products and services. Resolve customer issues and complaints effectively. Maintain call records and provide feedback to improve processes. Collaborate with team members to enhance customer experience. Skills and Qualifications Fluency in Malayalam (both spoken and written) is mandatory. Basic understanding of customer service principles. Strong communication and interpersonal skills. Ability to work in a team environment and collaborate effectively. Proficiency in using computer systems and software for call management. Flexibility to work in shifts, including weekends and holidays.

Description We are seeking a dedicated individual for the position of International Inbound Voice Process. This role involves handling customer inquiries from various international clients, ensuring high-quality service delivery while working from home in India. Responsibilities Handle inbound calls from international customers Provide excellent customer service and support Resolve customer queries and complaints effectively Maintain accurate records of customer interactions Follow up on customer inquiries as necessary Collaborate with team members to enhance service delivery Skills and Qualifications Excellent verbal communication skills in English Strong listening skills Ability to work independently and in a team environment Proficiency in using computer systems and software applications Problem-solving skills and a customer-oriented mindset Basic knowledge of CRM systems is a plus Willingness to work flexible hours in a remote setup

Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively

Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively

Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively

Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively

We are looking for enthusiastic candidates for the Mega Drive happening for Voice Process in India. This role is ideal for individuals with 0-5 years of experience who are keen to develop their careers in customer service and voice support. Responsibilities Handle inbound and outbound calls with professionalism and courtesy Provide excellent customer service and support to clients Resolve customer queries and issues in a timely manner Maintain accurate records of customer interactions Follow up on customer feedback and escalate issues as necessary Work collaboratively with team members to achieve performance targets Adhere to company policies and procedures during all interactions Skills and Qualifications Excellent verbal and written communication skills Strong listening skills and ability to empathize with customers Proficient in using computer systems and software applications Ability to handle multiple tasks and prioritize effectively Strong problem-solving skills Flexibility to work in shifts, including weekends and holidays Basic understanding of customer service principles and practices

Responsibilities: * Maintain records of customer interactions * Maintain high customer satisfaction ratings * Make outbound calls for follow-ups and feedback. * Meet performance targets consistently * Collaborate with teams on training initiatives

Key Responsibilities: Handle inbound or outbound customer calls in your preferred regional language. Clearly explain products, services, or offers as per the process. Answer customer queries politely and resolve basic issues. Record customer data, feedback, and call outcomes accurately. Follow calling scripts and quality standards. Meet daily or weekly targets (calls made, conversions, etc.). Escalate unresolved concerns to team leads if needed. Eligibility & Requirements: Minimum: 12th pass or any graduate. Freshers are welcome; prior BPO or telecalling experience is a plus. Fluency in any one of the following languages is mandatory : Telugu Kannada Malayalam Tamil Hindi Basic understanding of English (for data entry or tools). Good voice clarity, active listening, and a friendly attitude. Basic computer skills.