Work from Home - Domestic voice process

Glympse Human Capital Services

0 - 2 years

3 - 15 Lacs

Remote India

Posted:2 weeks ago| Platform: Foundit logo

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Skills Required

Voice Clarity Customer Service Problem Solving Active Listening Technical Support crm software

Work Mode

Remote

Job Type

Full Time

Job Description

Description

We are looking for enthusiastic individuals to join our team as Work from Home - Domestic Voice Process Executives. This role involves interacting with customers over the phone, providing them with information, resolving queries, and ensuring a high level of customer satisfaction.

Responsibilities

Handle inbound and outbound calls to customers.
Provide accurate information and support to customers regarding products and services.
Resolve customer queries and issues in a timely manner.
Document call details and customer interactions in the CRM system.
Maintain a high level of customer satisfaction and professionalism during all interactions.
Meet or exceed performance metrics and targets.

Skills and Qualifications

Excellent verbal communication skills in English and Hindi.
Strong listening skills and the ability to empathize with customers.
Basic computer skills and familiarity with CRM software.
Ability to work independently and manage time effectively.
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks.

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