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Wroots Global
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BPO Customer Solutions Specialist Drive@Wroots

BPO Customer Solutions Specialist Drive@Wroots

0 - 3 years

|

4 - 8 Lacs

bengaluru karnataka india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

crm software problem solving data analysis technical support customer service multitasking time management

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound customer queries in a professional and friendly manner
Identify and resolve customer complaints by providing timely and effective solutions
Maintain high levels of customer satisfaction by addressing inquiries promptly
Meet individual and team performance metrics such as call handling time, issue resolution, and customer satisfaction
Work collaboratively with team members and cross-functional teams to resolve escalated issues
Follow company policies, procedures, and quality standards at all times

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