Virgin Media(Customer Voice Telesales)

About the Role:

In this role, you'll be the voice of Virgin Media, engaging with customers to understand their needs and provide solutions, all while contributing to a supportive team environment.

This position is ideal for someone who thrives on solving routine challenges, is eager to learn, and can work effectively as an individual contributor within a collaborative team.

Key Responsibilities:

• Customer Problem Solving:

  Address and resolve routine customer queries and challenges primarily by referring to established guidelines and precedents.

• Team Collaboration:

  Interact regularly within your immediate team and with your direct supervisor to ensure seamless operations and knowledge sharing.

• Guided Work Execution:

  Follow detailed to moderately detailed instructions on daily work tasks and receive clear guidance on new assignments, including decision-making processes.

• Data-Driven Discussions:

  Utilize your understanding of basic statistics and business terminology in discussions with stakeholders to convey insights effectively.

• Workload Management:

  Efficiently manage your individual deliverables and actively assist the team with their overall workload when required.

• Individual Contribution:

  Operate as a dedicated individual contributor within a team, focusing on a predetermined scope of work to achieve set objectives.

Required Qualifications:

• Prior experience in a customer service, telesales, or similar client-facing role is preferred.
• Strong verbal communication skills, with the ability to clearly articulate information.
• A foundational understanding of basic statistical concepts and business terms.
• Ability to work independently within a team structure and follow established guidelines.

Mandatory Skills:

• Customer Service Orientation:

  A strong focus on addressing customer needs and providing satisfactory solutions.

• Problem-Solving:

  Ability to identify and resolve routine problems using established guidelines.

• Communication Skills:

  Clear and effective verbal communication for telesales interactions and internal discussions.

• Basic Analytical Skills:

  Understanding and application of basic statistics and business terminology.

• Team Collaboration:

  Willingness to work cooperatively within a team and support collective goals.

• Adherence to Guidelines:

  Capability to follow detailed instructions and operational procedures.