Active Directory Specialist

Job Title: Microsoft 365 Support Engineer (L2 Support)

📍 Location:

Experience:

Employment Type:

Notice Period:

CTC:

About the Company

Our client is a trusted global innovator of IT and business services, operating in 50+ countries. They specialize in digital transformation, managed services, and industry-specific solutions. Committed to innovation and long-term client success, they empower businesses and society to navigate confidently into the digital future.

Microsoft 365 Support (L2)

• Provide Level 2 support for Microsoft 365 apps: Outlook, Teams, OneDrive, SharePoint, etc.
• Help users with login issues, MFA configuration, and license-related concerns
• Troubleshoot problems with email delivery, calendar sync, Teams connectivity
• Escalate unresolved issues to L3 support teams
• Basic working knowledge of Microsoft 365 Admin Center and Exchange Online

Active Directory Support

• Manage user account creation, password resets, and group membership modifications
• Assist with computer account joins and GPO troubleshooting
• Monitor Active Directory replication and address login issues
• Proficient in Active Directory Users and Computers
• Maintain documentation related to AD changes

🛠️ General IT Support

• Log and track incidents using ITSM tools (e.g., ServiceNow, Jira)
• Sound knowledge of Windows OS and Microsoft Office applications
• Provide remote support via Microsoft Teams and similar tools
• Follow standard operating procedures (SOPs) and escalation paths
• Strong communication and customer service abilities

Mandatory Skills

✔ 3–6 years of relevant experience in Microsoft 365 and AD support

✔ Hands-on with troubleshooting MS365 apps (Outlook, Teams, SharePoint)

✔ Experience in Active Directory operations and issue resolution

✔ Working knowledge of Windows OS and ITSM tools

✔ Familiarity with remote support tools (e.g., MS Teams)

✔ Excellent communication and user-handling skills

Important Note (Please Read Before Applying)

Do NOT apply if

• You have less than 3 years or more than 6 years of relevant experience
• You are currently not working in a Microsoft 365 or AD support role
• You are on a notice period longer than 15 days
• You are seeking a fully remote role (this is

  Hybrid

  )
• You are a fresher or from an unrelated support domain (non-M365/AD)