Active Directory Specialist

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About the Company

[Provide a brief introduction to the company, its mission, and culture.]

About the Role

[A short paragraph summarizing the key role responsibilities.]

Responsibilities

• Provide L2 support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint, etc.)
• Assist users with login issues, MFA setup, and license-related queries
• Troubleshoot email delivery, calendar sync, and Teams connectivity issues
• Escalate unresolved issues to L2/L3 support
• Basic understanding of Microsoft 365 admin center and Exchange Online
• Handle user account creation, password resets, and group membership changes
• Assist with computer account joins and basic GPO troubleshooting
• Monitor AD replication and login issues
• Familiarity with Active Directory Users and Computers
• Maintain accurate documentation of AD changes
• Log and track incidents via ITSM tools (e.g., ServiceNow, Jira)
• Knowledge of Windows OS and Office applications
• Provide remote support using tools like MS Teams
• Follow standard operating procedures and escalation paths
• Strong communication and customer service skills

Qualifications

[Education details]

Required Skills

• Active Directory
• M365
• Microsoft 365 Support

Preferred Skills

• [List any preferred skills here]

Pay range and compensation package

[Pay range or salary or compensation]

Equal Opportunity Statement

[Include a statement on commitment to diversity and inclusivity.]

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