Who are Inchcape?
At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organisations.We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.Contract type: PermanentLocation: Chennai - GuindyMain Purpose of JobAccounts Receivable function within the Onecape HUB, to include debt collection, dispute resolution, reporting and SOA reconciliation from the customers that fall under the Onecape productThis will include ensuring SLA’s/KPI targets are adhered to in accordance with our operational/financial strategyKey Accountable
- Collection of customer debits in line with credit terms, maintaining a low overdue ratio
- Create strong relationships with our customers, to help encourage quicker settlement turnaround
- SOA reconciliation
- Dispute resolution
- Customer refunds
- Adhere to global bank account verification policy (LOBD)
- Reporting i.e customer SOA’s
- Transaction posting within internal accounting system (Unit 4)
- Communication externally and internally
- Escalation on customer where recoverables are overdue
- Participate in regular catchup on your sole accounts with your line managers
Key Deliverables
- Ensuring overdues are kept within target
- Clear communication with internal/external stakeholders
- Customer relationship building
Competency Requirement
Direct
- Customer Focus
- Ethics & Integrity
- Organisational Commitment
- Health & Safety Compliance
Key
- Planning and Delivery
- Initiative
- Quality Focus
- Financial Accountability
- Managing Work Processes
- Planning and Delivery
- Team Work
ManagementEstablish Focus
Essential
Knowledge, Experience and skills
- Good communication skills to include prior experience dealing with collections internationally
- Ability to meet deadlines through good time management and allocation of priorities
- Experience of working in a target driven environment
- Process oriented
Desirable
Educational And Professional Qualification
Essential
Desirable
Why Inchcape Shipping Services?
We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training and expertise. We realise the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:Global Perspective - we connect the world and see the bigger picture.The Power of People - we rely on the strength of local agent knowledge and relationships.Progress - we adopt new thinking and push for positive change in our industry.In return, we will offer you:A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive:
- A retirement savings plan
- Life assurance
- Holiday
- Competitive salary
- Employee Assistance Programme
- Career development and progression opportunities
- Values Award celebration events
Plus, much more!
If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!#ISSthebiggerpictureAppointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.
