Accounts Assistant

Key Responsibilities:

* Collections Calls:

* Proactively contact customers (primarily via phone calls, but also email) to follow up on overdue invoices and secure timely payments.

* Engage with customers in a professional and courteous manner to understand reasons for non-payment, establish payment plans, and negotiate solutions.

* Maintain a high volume of outbound calls daily, adhering to collection targets and strategies.

* Customer Relationship Management:

* Build and maintain positive relationships with customers to facilitate open communication regarding billing and payment.

* Address customer queries related to invoices, statements, and payment terms efficiently and accurately.

* Collaborate with sales, customer service, and other internal departments to resolve disputes or discrepancies that are hindering payment.

* Account Reconciliation & Administration:

* Accurately record all collection activities, communications, and promises to pay in the accounting system or CRM.

* Assist in the daily application of payments received to customer accounts.

* Reconcile customer accounts to ensure accuracy of balances.

* Prepare and send dunning letters, statements of accounts, and other collection-related correspondence.

* Identify accounts requiring escalation and prepare necessary documentation for further action (e.g., referral to legal or external collection agencies).

* Reporting & Analysis:

* Track and report on collection performance, aging of receivables, and payment trends.

* Provide regular updates to the Accounts Receivable Manager on collection status and potential risks.

* Compliance & Process Improvement:

* Ensure all collection activities comply with company policies and relevant financial regulations.

* Identify and suggest improvements to collection processes to enhance efficiency and effectiveness.

Qualifications:

* Education: Bachelor's degree in Commerce (B.Com), Business Administration, Accounting, or a related field.

* Experience:

* Minimum of [1-3] years of experience in Accounts Receivable, with a demonstrable track record in collections (calling customers for payment).

* Experience in a B2B (business-to-business) collections environment is highly preferred.

* Skills & Knowledge:

* Excellent Verbal Communication: Clear, confident, and persuasive communication skills for phone conversations.

* Strong Negotiation Skills: Ability to negotiate payment terms and resolve issues effectively.

* Customer Service Orientation: Professional and empathetic approach when interacting with customers.

* Attention to Detail: Meticulous in recording information and reconciling accounts.

* Proficiency in MS Office: Especially Excel for data analysis and reporting.

* Knowledge of Accounting Software/ERPs: Familiarity with Tally, SAP, Oracle, Zoho Books, or similar accounting software is a strong advantage.

* Basic Understanding of Accounting Principles: Knowledge of debits, credits, and general ledger concepts.

* Language Skills: Fluency in English and Malayalam is essential. Knowledge of other regional Indian languages (e.g., Tamil, Kannada) can be an advantage.

* Ability to work independently and as part of a team in a fast-paced environment.

* Problem-solving attitude and ability to handle difficult conversations with tact.

What We Offer:

* Competitive salary and benefits package.

* Opportunity to be a key contributor to the company's financial health.

* A dynamic and supportive work environment.

* Opportunities for skill development and career growth within the finance department.

Job Types: Full-time, Permanent

Pay: ₹8,098.19 - ₹13,311.57 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Fixed shift
• Rotational shift

Work Location: In person