Account Manager(Design Services)

We are looking for an experienced Account Manager to lead customer engagements and drive strategic growth in the design services space. The ideal candidate will be responsible for managing key accounts, identifying new business opportunities, and aligning cross-functional teams to ensure customer satisfaction and business success.

Key Responsibilities:

• Drive and coordinate meetings focused on customer feedback, roadmap alignment, budgeting, skill gap analysis, and upselling opportunities.
• Identify and engage early with potential business opportunities.
• Maintain a regular meeting cadence with internal stakeholders to review:

Business status and updates

Account intelligence and insights

Client feedback and action plans

• Develop and regularly update detailed account mapping, including:

Organizational structure

Key business and roadmap owners

Technical and financial decision-makers

• Create and manage a clear account relationship strategy, documenting key engagements and touchpoints.
• Provide weekly forecasts on pipeline and targets, ensuring alignment with overall sales objectives.
• Collaborate closely with cross-functional teams such as marketing, business operations, finance, and engineering to address and fulfill customer needs effectively.

Requirements:

• Experience: Minimum of 10 years of professional experience in a customer-facing or sales leadership role.
• Sales Expertise: Proven success in selling design services, with a consistent record of achieving or exceeding $2M in annual revenue.
• Strategic Execution: Demonstrated ability to manage and execute complex deal strategies that support high-growth, performance-driven organizations.
• Customer Engagement: Strong background in collecting, analyzing, and leveraging complex market intelligence to drive business decisions.