6 Customer Facing Jobs

With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. Be one of the key Leaders in this awesome journey of building a billion-dollar company! What will you get to do Establish professional development programs for all customer success and services teams Devise the coaching, mentoring, and partnering programs for the new members Collaborate with all stakeholders to define exactly what enablement is required to deliver using a range of techniques to conduct needs assessments Ensure customer facing teams are fully acquainted with client relationship histories Recognize that people have different learning styles and tailor training and familiarisation programs to suit them all Identify operational inefficiencies and devise effective improvements Identify every individuals gaps in terms of product/process/tools/culture Develop eLearning material courses, workshops, and other training materials. Design training utilizing game-based learning or other delivery methods that support the acceleration of learning Design, develop, and create storyboards, on-screen-texts and audio scripts for use in learning programs Determine the overall effectiveness of the learning program and make improvements What you should have Comes with at least 5 years of work experience, with a minimum of 3 yrs in a Customer-Facing or an Enablement role Has an average tenure of at least 2 years (Total work ex Number of Companies worked in) Has been working in B2B SaaS or B2B Software Product based companies Has previous experience in designing and delivering effective onboarding and training programs is an added bonus Demonstrates experience in sharing best practices and striving for continuous process improvement Showcases great presentation skills and has the ability to create engaging, and informative presentations Has the ability to work closely with members at all levels in the organization, including leadership

Position - Technical Support Location - Pune-Hinjewadi Exp - 1+yrs Salary - 20k Immediate joiners required Diploma in (Electronics & Telecommunication/ Electrical) Job Description: 1. Required Well Knowledge about BLDC motor & PCB 2. Strong communication skills 3. Responding to customer inquiries and providing technical support via phone, email, or chat. 4. Strong follow-up for field defect part reverse 5. Well knowledge required for MS Excel & Power Points 6. Familiarity with CRM systems and support 7. Ability to prioritize and manage multiple tasks in a fast-paced environment. 8. Proven experience in technical support or a similar customer-facing role. Interested candidates can revert with updated resume in mail id given below- deepali@white-force.com

We prefer candidates with a notice period of less than 60 days, with a strong preference for those available within 30 days or less. Position Summary: The Consultant is an innovative engineer working in partnership with our clients, advising them how to use F5 technology solutions in order to meet their business objectives or overcome problems. They provide guidance and subject matter expertise to customers with regard to implementation and configuration of various F5 products. The Consultant is the face of the company while engaged on customer projects and a key contributor in fostering a positive relationship between customers and the company through effective communication and successful delivery of the solutions. They understand and articulate goals and critical success factors for the project, engage in collaborative dialogue to ensure client needs are met, and maintain timely communication. Qualifications BS/BA degree or equivalent work experience. Minimum of 5 years of relevant experience, with a focus on architecture and design of network or systems infrastructure, performance and management At least 2 years of experience in customer-facing positions as a professional services consultant or engineer, preferred. F5 BIG-IP Administrator 201 Certified - Mandatory Required Skills: Working knowledge of, and proficiency in, F5 ADC and industry standard technologies and products: Firewalls, WAFs, Routing, Switching, Multi-Tier Applications Knowledge of common networking concepts with a thorough understanding of Ethernet, IP (IPv4 and IPv6), TCP, and UDP. In-depth knowledge of the HTTP protocol and related technologies, such as HTML, XML, JSON, AJAX, and JavaScript. Working knowledge of Linux, UNIX, and Windows variants. Knowledge of DNS related tools and technologies: BIND, named Working knowledge of cryptographic concepts and implementations: OpenSSL, DNSSEC, SSL/TLS, PKI, IKE Working knowledge of AAA related technologies: Active Directory (AD), LDAP, NTLM, Kerberos, SAML, RADIUS, DIAMETER, and TACACS. VPN and tunneling technologies: IPsec, SSL, PPTP, GRE, MPLS IIS, Apache, WebSphere, WebLogic, Oracle or similar web and application platforms. Scripting and development experience in such areas asF5 iRules, Unix Shell, Perl, Python, C, C++, C#. Scripting and development experience in web technologies in such areas as: Javascript, JSP, PHP, .NET, Node.js Primary Responsibilities Technology Focus Provide basic technical guidance to customers onsite and/or remotely regarding the implementation, configuration and maintenance of the F5 products independently or with a team Perform as key contributor for problem identification, systems architecture definition, solution design, implementation, testing, client training, deployment, troubleshooting and documentation Maintain working proficiency in F5 products and technologies through self-directed and formal training Identify additional product/services opportunities in customer organization Recognize when technical assistance is needed and take proper steps to ensure quick response and resolution. Customer Management Focus Perform basic engagement management activities including schedule monitoring, project status update reports, and expectation management for the delivery of work products and associated risks Manage customer interaction and engagement over the course of the assigned projects; escalate to management if needed. Engage with multiple F5 teams including but not limited to F5 Support, F5 Product Sales, and F5 Professional Services Sales May participate in sales and proposal presentations in addition to completing ongoing team account activities Knowledge, Skills and Abilities: Proven experience to work as part of a team of Engineers and to deliver one or several projects simultaneously. Self-starter and able to work independently, while also able to share responsibilities, ideas and other information. Demonstrated understanding of technologies such as firewalling, application availability and security, web gateways, authentication/authorization, encryption, VPNs and network architecture. Demonstrated ability to articulate and transfer complex ideas to a wide audience through both verbal and written communication. Self-motivated and adaptable to changing environments. Demonstrated strong written communication, presentation writing, and project scoping and technical documentation skills. Experience managing multiple concurrent network and/or security projects, preferred.

Greet customers and assess their service needs. Listen to customer concerns regarding their vehicle and document them accurately. Advise customers on necessary repairs, maintenance services, and cost estimates. Coordinate with the service technicians to diagnose vehicle issues and update customers on the progress. Explain service recommendations and answer customer queries. Prepare job cards, maintain service records, and process billing. Ensure timely vehicle delivery and follow up for customer feedback. Promote additional services and products where appropriate. Handle customer complaints and resolve issues professionally. Stay updated with automotive technology and service trends.

Please refer requested details in trail mail and JD as follows. Marketing Technologists (MT) work closely with Marketing, Media and Sales , leveraging the multitude of digital platforms, data streams, external agencies and emerging technology partners required to drive the business and win with P&G consumer and brand. Responsibilities drive omni channel business value related to IT solutions on (marketing technologies) deliver real time insights that improve KPIs, inform new business models and optimize e Business operations. Partner with Data Science on various requirements drive and activate consumer centric data strategies with 1st, 2nd, 3rd party data, ensuring right set of technological and architectural choices leading to Data integration, enrichment, and activation. Understands data structure, sufficiency, quality, compliance, business fit and flows across involved systems. Translation of user needs into technical requirements Provide expert advice to front-end teams on tools choices, integration and issue resolution Identifying, evaluating, implementing marketing technology solutions to optimize campaigns, analyze data. Primary Skills: Strong background in digital/ecommerce/consumer Hands on background with marketing tech including DMP, media, website/mobile technologies etc. Hands on experience in CRM and digital marketing analytics consumer domain Basis project requirement, the resource will acquire required technical experience with emphasis rest for Marketing Technologist domain like consumer, e-commerce, media is a plus. Strong verbal and written communication skills with demonstrated experience engaging and influencing senior leaders. Strong analytical and quantitative skills using data and metrics to back up assumptions, recommendations and drive actions. Ability to understand and discuss technical concepts, manage trade offs and evaluate opportunistic insights with internal and external partners. Ability of taking ownership and successfully delivering results in a fast-paced, dynamic environment Work Experience: Minimum 4-6 years experience working on technology products with atleast 3 years experience on customer facing role. Prefered MBA with Top B School Client Billing Rate (CBR) : 478581.21 INR Panel Neerja Client interview(Y/N) - Y Work Location- Bangalore

Key Responsibilities 1. Customer Interaction - Handle inbound sales inquiries via phone with professionalism and enthusiasm. - Understand customer needs and provide tailored product recommendations. - Guide customers on sizing, fabric choices, and customization options. - Proactively address customer concerns and resolve issues promptly. 2. Sales Conversion - Convert inquiries into confirmed orders by building trust and rapport with customers. - Assist customers in navigating the ordering process and ensure timely follow-ups for pending decisions. 3. Product Knowledge - Develop a thorough understanding of Bombay Shirt Company's products, processes, and offerings. - Stay updated on new collections, promotions, and campaigns. 4. Coordination & Collaboration - Collaborate with store teams and production units to ensure accurate order details. - Work closely with the customer service team to resolve escalations and support post-sales queries. 5. CRM & Reporting - Accurately record customer interactions, order details, and feedback in the CRM system (Freshdesk). - Share insights and suggestions for improving the customer journey. Key Skills & Requirements - Experience: 1-3 years in a customer-facing or sales role, preferably in retail, fashion, or e- commerce. - Communication: Excellent verbal communication skills in English. Proficiency in Hindi and other regional languages is a plus. - Customer Focus: Strong problem-solving skills with a customer-first mindset. - Sales Acumen: Ability to identify customer needs and suggest suitable solutions to drive sales. - Tech Savvy: Comfortable using CRM tools, phone systems, and basic computer applications. - Personality: Enthusiastic, patient, and driven by delivering exceptional service.