18 Customer Facing Jobs

As a Senior Manager in the India Market Unit - Capital Projects at Accenture, you will be responsible for managing medium to large-scale capital projects. Your key responsibilities will include project planning, monitoring, and control by coordinating with internal and external stakeholders. Your expertise in functional processes and domain experience across the project lifecycle, such as Engineering Planning, Procurement, Construction, Budget Monitoring, and Contract Management, will be crucial for the successful execution of projects. You will be expected to generate meaningful reports and insights through MIS and Reporting tools, providing valuable information for project performance analysis, milestone assessment, variance analysis, and more. Proficiency in planning tools like Primavera and Microsoft Project will be required for creating and monitoring project schedules effectively. Additional experience in the steel/metals industry and digital technologies like IoT and Automation will be advantageous. To excel in this role, you should have relevant experience in the construction sector, preferably with prior consulting firm experience. Your ability to engage with customers, sell consulting services, and deliver high-quality engagements will be essential. You will interact with C-Suite executives and work closely with client organizations, showcasing your strong customer-facing capabilities. At Accenture, you will have the opportunity to learn and grow continuously through various training programs and resources. You can innovate by leveraging the latest technologies and collaborate with leading companies to bring new ideas to life. Your career advancement at Accenture is limitless, allowing you to progress based on your ambitions and potential. Join a diverse and inclusive work environment where your strengths are recognized, and real-time performance feedback is provided. At Accenture, you can truly be yourself and contribute to a company that values individuality and encourages personal growth.,

As a Tivoli Workload Scheduler Consultant with over 6 years of experience, you will work within the Tivoli environment to support the organization in monitoring batch scheduling activities. Your primary responsibility will be to build and manage jobs in TWS, responding to batch monitoring requests received through the dashboard (ticketing system). Operating in a production support setup, you will need to independently troubleshoot different scenarios and ensure smooth batch workflow operations. Your role will involve developing and designing intricate batch workflows to facilitate application functional batch processes. You will be customer-facing, providing information and training to clients, building new schedules and jobs following client Scheduling Best Practices, and making recommendations to clients on job scheduling using IWS batch workflow designs best practices. Additionally, you will modify existing job streams and jobs as required. You are expected to have an expert-level understanding and usage of TDWC, batch workflow, and automation best practices. Your proficiency in troubleshooting daily plans and identifying issues will be crucial in ensuring seamless operations. You will also play a key role in offering expert advice, guidance, and training to customers on utilizing TDWC effectively and implementing best practices. Furthermore, you will have the opportunity to contribute to enhancing Scheduling Best Practices through recommending improvements and adhering to established policies and procedures. Your ability to work autonomously, collaborate with team members, and effectively manage batch scheduling tasks will be essential in this role based in Vishakapatnam.,

The role of a Solutions Engineer at Tarana involves being a key member of the Solutions Engineering team, responsible for driving product improvements and enabling customers through technical expertise and customer interactions. As a Solutions Engineer, you will collaborate with internal teams and customers to ensure the successful implementation of wireless solutions. If you are a seasoned engineer with a passion for wireless communications and a desire to make an impact in a dynamic environment, this opportunity is tailored for you. You will be expected to become a subject matter expert on Tarana's product and service solutions, guide network operators in implementing fixed-wireless deployments, and collaborate with various stakeholders to design and support turn-key solutions. Your role will also involve delivering customer presentations, contributing to product development discussions, and working cross-functionally to deliver a wide range of solutions. Additionally, you will mentor team members, troubleshoot technical issues, and provide guidance in both technical and non-technical areas. To be successful in this role, you must hold a BS or MS in Electrical Engineering, Computer Science, or a related field, and have a minimum of 10 years of experience in technical roles such as development, systems integration, and testing. You should also possess at least 3 years of customer-facing experience in field applications or pre-sales roles. In-depth knowledge of OFDM based wireless systems or IP routing/switching is essential, along with strong project management skills and a demonstrated ability to troubleshoot complex technical issues. Preferred skills for this role include experience working with telecom operators, knowledge of network management systems and PHY/MAC layers for wireless systems, familiarity with cloud architecture, and experience in team leadership. Excellent written and verbal communication skills are also highly valued in this position. If you are ready to take on a challenging yet rewarding role in the field of wireless technology, we encourage you to apply for this exciting opportunity at Tarana.,

As a Consultant specializing in Oracle R12 Finance Functional at Genpact, you will play a crucial role in the implementation of Planning Central, Demand Management, Sales and Operation Planning. Your responsibilities will revolve around analyzing current processes, designing optimized future processes, validating designs, and documenting various requirements such as Business Requirements Documents and test plans. With your extensive experience as an Oracle Finance Consultant, you will be expected to work independently, make decisions autonomously, and demonstrate excellent research, analytical, and critical thinking skills. Your role will also involve driving requirement gathering, solution design, configuration/application setup, and providing ongoing support for the aforementioned applications. To excel in this role, you should hold a CA or MBA degree with relevant expertise in Finance & Accounting. Your experience with Oracle Applications/e-Business Suite R11i & R12, coupled with your proficiency in developing interfaces and conversions, will be highly beneficial. A strong understanding of Oracle modules like AP, GL, AR, CM, and FA, as well as expertise in Oracle EBS and SLA in R12, will be key to your success. Additionally, your ability to write and execute SQL queries, along with any experience with sabrix (one source tax engine), will be advantageous. Preferred qualifications include extensive experience with Oracle EBS and Oracle Cloud in Finance modules, proficiency in Oracle Implementation and Support, and a deep understanding of Accounting and Business Process Flows. Strong communication skills, customer-facing abilities, and the aptitude for designing solutions and providing process consulting will be highly valued in this role. If you are a proactive, detail-oriented professional with a passion for Oracle Finance and a drive to deliver exceptional results, we invite you to apply for the Consultant_ Oracle R12 Finance Functional position at Genpact.,

As a candidate for this position, you should have a Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience. You must possess at least 7 years of experience with global operations in quality, customer facing roles or a related role, along with 5 years of experience in managing warehousing and supply chain operations. Additionally, you should have 5 years of experience working with supervising and managing third-party logistics, as well as experience in data, insights, and analytics. Preferred qualifications include a Master's degree in Business Administration or a related field, certification in Digital Marketing such as Google Ads Fundamentals or Google Ads Video, and certification in Operations Six Sigma, COPC, or LEAN. Experience in data and insights with knowledge of SQL is also desirable. About The Job: Joining the gTech Ads team means being responsible for providing support, media, and technical services for customers utilizing Google's Ad products. This involves assisting customers of all sizes in optimizing their use of Ad and Publisher products, setting up accounts, implementing ad campaigns, and offering media solutions for business and marketing needs. You will also provide complex technical and measurement solutions while ensuring a high level of consultative support for large customers. Collaboration with Sales, Product, and Engineering teams within Google is essential to develop innovative solutions that enhance product offerings and customer experiences. Responsibilities: - Drive quality operations with vendor partners and contribute to quality workflow design to ensure noise-free quality and customer experience. - Translate business requirements into outcomes through quality evaluation. - Manage stakeholders and thrive in a matrixed, cross-functional, global, and multicultural environment. - Collaborate with cross-functional teams to inform and influence roadmaps, ensuring successful execution of initiatives. In this role, you will have the opportunity to take ownership of improvements that support billions of dollars in business growth activation annually. Google Ads plays a crucial role in powering the open internet and connecting people, publishers, advertisers, and Google through advanced technology. Join a global team that focuses on helping customers and advertisers achieve their business goals through optimization and reporting/insight support, contributing to a trusted partnership with Google.,

As a SaaS Curriculum Product Manager, you will be engaged in partnering with cross functional subject matter experts to enhance content experience for our customers. This is a global role and will involve managing relationships with the Curriculum Development, IT Services, Product Development, Sales, Marketing and the Global Delivery organizations. You will be working on ERP Products - Project Management, Risk Management, and Enterprise Performance Management (EPM). Oracle University's SaaS Product Management team is responsible for the successful design, development, testing and rollout of all education ERP Products for SaaS technologies. The team is also responsible for creating Digital content and Subscription based offerings for customers. We are seeking a passionate and experienced Curriculum Product Manager to lead the development, management, and delivery of learning content for Oracle Fusion Cloud ERP Cloud applications - Project Management, Risk Management, and Enterprise Performance Management (EPM) . As a SaaS Curriculum Product Manager, you will be responsible for shaping the curriculum strategy, collaborating with cross-functional teams, and ensuring content aligns with product roadmap, customer needs, and learning best practices. You will be engaged in partnering with cross functional subject matter experts to enhance content experience for our customers. This is a global role and will involve managing relationships with the Curriculum Development, IT Services, Product Development, Sales, Marketing and the Global Delivery organizations. Key Responsibilities Define and manage the end-to-end learning content strategy for Oracle Fusion Cloud ERP modules - Project Management, Risk Management, and Enterprise Performance Management (EPM) Collaborate with product managers, consultants, and subject matter experts to identify training needs based on product features and customer adoption trends. Design structured learning journeys and certification paths for various user personas (end users, implementers, administrators). Oversee the creation of high-quality digital learning assets including videos, tutorials, hands-on labs, guides, and assessments. Align curriculum with Oracle Modern Best Practices and ensure integration with Oracle Adoption and Success tools. Monitor learner engagement, feedback, and outcomes to refine content and improve effectiveness. Stay current with Fusion ERP product updates (quarterly releases) and ensure timely updates to associated training materials. Manage vendor or in-house content development projects, ensuring timely delivery and quality standards. Support go-to-market teams with enablement content for new feature rollouts. Champion learner-centric design using data and feedback to evolve the curriculum. Qualifications 35 years of experience in ERP systems, preferably Oracle Cloud ERP. Proven experience in curriculum development, instructional design, or product training. Strong understanding of enterprise business processes and ERP implementation lifecycles. Excellent project management and stakeholder engagement skills. Ability to envision how to translate complex ERP features into intuitive and effective learning materials. Experience with learning tools such as content authoring tools, LMS platforms, video editing, SCORM, etc. Strong communication skills and ability to present ideas clearly. Preferred Skills Knowledge of Oracle Fusion ERP suite (Financials, SCM, Projects, etc.) Experience with agile development methodologies. Analytical mindset with ability to interpret data and make informed decisions. Strong communication skills and ability to present ideas clearly. Familiarity with Oracle University, Cloud Readiness content, or Oracle Guided Learning is a plus.

In this position, you will be responsible for managing requests related to Pharma Chemicals and Process Solution Products. Serving as the primary contact point for initial commercial and regulatory inquiries from internal and external clients via various communication channels such as mail, phone, or fax. Acting as a liaison between the sales team, supply chain, regulatory affairs, marketing, and other relevant stakeholders within your designated area of responsibility. Your role involves supporting sales representatives in achieving sales targets, handling quotations in collaboration with sales representatives, enforcing pricing policies, developing special pricing for specific client categories, managing commercial document requests from customers, processing product orders, checking inventory availability, verifying pricing, handling customer complaints, and escalating unresolved issues as needed. Additionally, you will maintain records of customer interactions and transactions. We are looking for candidates with a science background (any graduation) preferred, along with a minimum of 3-4 years of professional experience in a customer-facing role. Experience in chemicals, pharmacy, or biochemical fields is advantageous. Strong communication skills in English, both verbal and written, are essential. The ideal candidate should be organized, capable of multitasking, adaptable to change, possess excellent interpersonal skills, promote teamwork, enjoy working in an international environment, and demonstrate a positive attitude towards customer satisfaction. Proficiency in computer skills, including Microsoft Office, SFDC, and SAP, is a plus. Join our diverse team where we value diversity, inclusion, and innovation, believing that it drives excellence in science and technology. We are committed to providing equal employment opportunities and fostering a culture where everyone can develop and grow. Apply now to be a part of a team that champions human progress and impacts millions of lives positively. Our company offers a comprehensive range of benefits to support your financial well-being, health, and work-life balance. From a generous 401(k) Plan with company-matching contributions to comprehensive medical, dental, and vision coverage, we prioritize your overall well-being. Additionally, we provide tax-advantaged accounts, wellness programs, and voluntary benefits to give you extra protection and support. With various programs in place to assist with work-life balance, including paid time off, back-up day care services, and education assistance, we strive to create an environment where you can thrive both personally and professionally. Our recruiting process involves an online application for roles of interest, followed by screening and assessment stages. Interviews may be conducted via phone, video, or in person, leading to a mutual agreement if you are the right fit for the role. Once onboard, we ensure a smooth transition to kickstart your journey with us. If you haven't found the right job yet, join our Talent Community to stay connected and explore future opportunities.,

As a valuable member of our team, you will have the opportunity to work with requests concerning our Pharma Chemicals and Process Solution Products. You will play a crucial role as the primary point of contact for initial commercial and regulatory inquiries from both internal and external clients, whether received via email, phone, or fax. Your responsibilities will involve acting as a bridge between the sales team, supply chain, regulatory affairs, marketing, and other relevant interfaces within your designated area of focus. Your duties will also include providing continuous support to the sales representatives to help them achieve their sales targets. You will collaborate closely with the sales team to handle all quotations, enforce pricing policies, and develop special pricing structures for specific client categories. Additionally, you will manage various commercial documents for customers, such as brochures, sample requests, product datasheets, and more. In this role, you will be responsible for processing product orders, checking inventory availability, verifying pricing, managing customer returns, resolving complaints, escalating issues as needed, and maintaining records of customer interactions. Your ability to effectively communicate and collaborate with various stakeholders will be essential for the success of this position. To excel in this role, we are looking for candidates with a minimum of 3-4 years of professional experience in a customer-facing environment, preferably with a background in science. Proficiency in English, both spoken and written, is required. Strong organizational skills, the ability to multitask, flexibility in adapting to changing environments, and excellent communication skills are qualities that we value in potential candidates. If you enjoy working in a diverse and international team, have a positive attitude towards customer satisfaction, and possess excellent computer skills with experience in Microsoft Office, SFDC, and SAP, we encourage you to apply for this exciting opportunity. Join us in our mission to create a culture of inclusion and belonging that drives innovation and excellence in science and technology. Apply now and be a part of our team dedicated to championing human progress and making a positive impact on millions of lives.,

Role & Responsibilities: Must Have Skills: 1. Data Transformation & Correction: Proven experience executing complex data migrations, implementing data corrections, and performing large-scale data transformations with accuracy and efficiency 2. SQL Mastery: Over 5 years of hands-on experience writing advanced, high-performance T-SQL across diverse platforms, including Microsoft SQL Server. 3. ETL/ELT Development: Demonstrated expertise in architecting, developing, and maintaining robust, scalable ETL/ELT pipelines in enterprise-grade environments. 4. Scripting & Workflow Orchestration: Proficient in scripting languages such as Python, and with practical knowledge of orchestration frameworks like Apache Airflow. 5. CI/CD & Version Control: Deep understanding of Git-based workflows and best practices, with experience building and managing automated CI/CD pipelines for database deployments. 6. Customer Engagement: Adept at working directly with clients to gather requirements, communicate technical solutions clearly, and ensure timely project delivery. Work Timings: 2 PM - 11 PM India Standard Time (IST)

Job Title: Engineering / Program / IT Project Delivery Manager Experience: 15 - 20 Years Location: Hyderabad Timings: 2 - 11 PM IST Job Type: Full-Time Job Summary: We are seeking a dynamic and experienced Engineering Leader to oversee and manage the engineering function within an account. This individual will be responsible for leading engineering managers, delivery managers, and the product management team within the engineering function. The Engineering Leader will play a crucial role in driving operational excellence, ensuring high-performance standards, and fostering a customer-focused approach. This position requires a strategic leader with a deep understanding of engineering processes, project management, and customer engagement. Key Responsibilities: 1. Leadership & Team Management Lead, mentor, and develop engineering managers, delivery managers, and the product management team to ensure alignment with organisational goals. and performance targets. Provide guidance and support for the professional growth of team members, ensuring they have the tools and resources needed for success. Conduct performance reviews, provide actionable feedback, and manage career progression within the engineering tower. 2. Engineering & Technical Oversight Oversee the execution of engineering projects across multiple domains, ensuring high-quality outcomes and alignment with product roadmaps. Collaborate with cross-functional teams to optimize engineering processes and practices, ensuring scalability, efficiency, and innovation. Ensure the engineering teams are equipped with the latest tools, technologies, and best practices to deliver high-quality products. 3. Project Management & PMO Oversee the execution of key engineering projects, ensuring on-time delivery, effective resource allocation, and risk management. Accountable for project planning, tracking, reporting, and the implementation of best practices in project management. Ensure that all engineering projects are aligned with the overall business strategy and objectives. 4. Customer & Stakeholder Engagement Act as a key liaison between engineering and customers, ensuring that the engineering tower aligns with client requirements and expectations. Ensure a feedback loop between customer support, engineering teams, and product management, fostering continuous improvement and high customer satisfaction. team Engage with senior leadership and other stakeholders to communicate progress, challenges, and opportunities within the engineering function. 5. Performance Management & Continuous Improvement Implement data-driven performance management systems to assess team effectiveness, project success, and individual achievements. Establish and monitor KPIs to ensure engineering teams meet quality, delivery, and operational objectives. Foster a culture of continuous improvement by driving process optimization, adopting new technologies, and identifying opportunities for innovation. 6. Strategic Vision & Operational Excellence Drive the long-term strategy for the engineering function, ensuring alignment with the company's overall business goals and vision. Manage resource allocation and budgets, and ensure that the engineering team operates efficiently within allocated budgets. Lead change management initiatives, ensuring smooth transitions as new processes or technologies are introduced. 7. Cross-Functional Collaboration Collaborate with other departments to ensure the seamless integration of engineering processes across the organisation. Champion the adoption of best practices in product management and engineering, ensuring that both teams work in tandem to deliver value to customers. Required Skills & Qualifications: Education: Bachelor's degree in Engineering, Computer Science, or related field (Master's preferred). Experience: 15+ years of experience in engineering, with at least 5 years in a leadership role overseeing multiple teams (Engineering, Delivery, Product Management). Proven track record of managing large-scale engineering projects and delivering high-quality products on time. Experience in overseeing and mentoring engineering managers, delivery managers, and product management teams. Strong experience in Project Management and Operations, preferably with expertise in PMO processes and tools. Technical Skills: Strong technical background in software development or systems engineering, with the ability to understand and guide diverse engineering teams. Familiarity with modern engineering practices, Agile methodologies, and product development lifecycles. Leadership Skills: Exceptional leadership skills with the ability to lead and motivate cross-functional teams. Experience in performance management, career development, and coaching engineers and managers. Communication & Stakeholder Management: Excellent verbal and written communication skills, with the ability to engage with senior leadership, customers, and cross-functional teams. Proven ability to manage and nurture relationships with key stakeholders, both internally and externally. Business Acumen & Strategic Thinking: Strong understanding of business strategy, financial management, and resource allocation. Ability to think strategically and align engineering initiatives with overall business goals. Problem-Solving & Innovation : Ability to anticipate challenges and proactively develop solutions to mitigate risks and improve team performance. Creative thinker with a passion for continuous improvement and innovation in engineering processes and customer delivery. Desired Skills: Degree in Engineering. Familiarity with customer-facing roles or customer support processes. Experience with global or distributed teams. Familiarity with performance management frameworks and tools

Role & Responsibilities: Must Have Skills: 1. Data Transformation & Correction: Proven experience executing complex data migrations, implementing data corrections, and performing large-scale data transformations with accuracy and efficiency 2. SQL Mastery: Over 5 years of hands-on experience writing advanced, high-performance T-SQL across diverse platforms, including Microsoft SQL Server. 3. ETL/ELT Development: Demonstrated expertise in architecting, developing, and maintaining robust, scalable ETL/ELT pipelines in enterprise-grade environments. 4. Scripting & Workflow Orchestration: Proficient in scripting languages such as Python, and with practical knowledge of orchestration frameworks like Apache Airflow. 5. CI/CD & Version Control: Deep understanding of Git-based workflows and best practices, with experience building and managing automated CI/CD pipelines for database deployments. 6. Customer Engagement: Adept at working directly with clients to gather requirements, communicate technical solutions clearly, and ensure timely project delivery. Work Timings: 2 PM - 11 PM India Standard Time (IST)

This mail is regarding a job opportunity, reply back if interested. Greetings from Teamware Solutions, a division of Quantum Leap Consulting Pvt. Ltd. About Us Teamware Solutions is a professional services firm with core expertise in and Established in 2003. We have about 2000+ professionals working with us. We are a global company with a presence in India, USA, Middle East and Singapore. If interested, Share an email on shilpi.d@twsol.com Customer Facing Good Communication Skills ITR/Tickiting Tool Good into Customer Fixing Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Shift- Evening Shift 2 Ways cabs facilities will be provided

Lead Software Engineer-SAP Location: Vaishnavi Tech Park, Bellandur| Bengaluru, KA About Us smartShift is the worlds leading provider of Intelligent Automation for SAP transformations. smartShift Intelligent Automation(R) is trusted by global brands to drive innovation. We help customers accelerate the transformation of their SAP systems to next-generation cloud computing environments. Our solutions have delivered thousands of application modernization initiatives, analyzing and converting over 2.5 billion lines of code, eliminating risk, and freeing up strategic resources to focus on growth. smartShift is ISO 27001:2013 Certified. About role The successful applicant will be expected to be an active part of SAP ABAP clean core transformation projects. Develop and Support ABAP Custom Programs Work on Custom Code remediation for Upgrade projects involving Unicode, HANA,S/4HANA Code reviews, Quality Assurance and feedback to R&D Skills and Experience Mandatory skills 5+ years of total IT industry experience Proficiency in ABAP cloud programming Model and Clean core strategy. Strong understanding and Implementation experience of ABAP CDS, Restful ABAP Programming Model. Experience in developing ABAP Programs, Function Groups, Classes, Data Dictionary Through understanding of Key user and Developer extensibility scenarios with practical implementation experience. Experience in using Code inspector / Extended program check / ATC Possess thorough knowledge in Transports, Testing, working in development and project environments, development life cycle management Must possess very good written and verbal communication skills; should be able to influence client stakeholders Preferred skills SAP HANA Certifications SAP /open.sap.com certifications If you are passionate about building the technology world, be smart and join us at smartShift!

Job Description: Build strong client and internal relationships and deliver client value using worxogo technology platforms Take ownership of the implementation plan and ensure on time delivery of results of highest quality Onboard users on worxogo platform and engage with client teams to drive adoption Desired skills: Excellent communication skills Good excel and presentation skills Should be able to take end-to-end ownership to deliver outcomes Should have the ability to pay attention to detail Education & Experience: BE, BBA, MBA from Tier 2/3 colleges OR Commerce & Science Graduates with good communication skills 2 years of work experience.

Job Role : P&C Insurance Analyst Company Name : M.Phasis Location: Bangalore, Work from Office Model Shift: US Business Hours Facing Role Experience : Minimum 1+ yr Interview Mode : Virtual *Notice Period : Immediate to 30 days only* *Budget : Maximum 4.5 LPA only* About the Role: We are looking for an experienced P&C Back Office Sr Analyst to join our team, supporting a global insurers operations. The ideal candidate will have a strong understanding of the Property & Casualty (P&C) insurance lifecycle and hands-on experience managing key processes such as quoting, new business processing, policy maintenance, pre-renewal, renewal debits, and claims management . This role requires a professional with a customer-facing background who can engage effectively with stakeholders and ensure seamless policy administration. Key Responsibilities: Manage end-to-end P&C policy lifecycle activities , including quote processing, new business issuance, policy endorsements, renewals, and claims handling . Serve as a key contact for customer interactions , ensuring accurate and timely resolution of policy-related queries. Handle policy maintenance tasks , including updates,cancellations, and reinstatements. Ensure pre-renewal and renewal processes are executed smoothly, including premium calculations and adjustments. Process renewal debits and ensure accuracy in policy accounting and documentation . Work closely with internal teams and external stakeholders to drive process improvements and enhance customer experience. Maintain compliance with US insurance regulations and ensure data integrity in all transactions. Provide insights and recommendations to improve efficiency in back-office insurance operations . Key Qualifications & Experience: . Strong understanding of the end-to-end P&C policy lifecycle , including policy issuance, maintenance, renewals, and claims management. Prior customer-facing experience in an insurance operations environment is a must. Familiarity with US insurance market operations and regulatory requirements. Exposure to international commercial insurance services will be a bonus . Preferred certifications: III Licentiate (India), CERT CII, AINS , or equivalent industry-recognized P&C insurance certifications. Strong analytical and problem-solving skills with a focus on accuracy and compliance. Ability to work from the office and support US-facing operations . Contact : 8431234240, reference is also welcomed.

Roles and responsibilities: Leading a team of Approx: 11-12 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan). Address Service Request /Complaints including those created by channel partners (Branches / Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process and customer delight. Quality of Service Request and Resolution as given to customers to be monitored. Feedback and corrective action to be taken if any error noticed Review Teams Performance each Month and provide feedbacks and support team to achieve their respective KRAs. Ensure adequate training and certifications are completed for each staff member / Ensuring Team Strength in Place Drive Cross sell and focused on revenue generation Others responsibilities: Believes in team work and identify and utilizes each team members strength and knowledge for achievement of short and long term organization goals Apply best practices and focus on areas of improvement Focused towards achievement of teams and own KRAs Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time

With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. Be one of the key Leaders in this awesome journey of building a billion-dollar company! What will you get to do Establish professional development programs for all customer success and services teams Devise the coaching, mentoring, and partnering programs for the new members Collaborate with all stakeholders to define exactly what enablement is required to deliver using a range of techniques to conduct needs assessments Ensure customer facing teams are fully acquainted with client relationship histories Recognize that people have different learning styles and tailor training and familiarisation programs to suit them all Identify operational inefficiencies and devise effective improvements Identify every individuals gaps in terms of product/process/tools/culture Develop eLearning material courses, workshops, and other training materials. Design training utilizing game-based learning or other delivery methods that support the acceleration of learning Design, develop, and create storyboards, on-screen-texts and audio scripts for use in learning programs Determine the overall effectiveness of the learning program and make improvements What you should have Comes with at least 5 years of work experience, with a minimum of 3 yrs in a Customer-Facing or an Enablement role Has an average tenure of at least 2 years (Total work ex Number of Companies worked in) Has been working in B2B SaaS or B2B Software Product based companies Has previous experience in designing and delivering effective onboarding and training programs is an added bonus Demonstrates experience in sharing best practices and striving for continuous process improvement Showcases great presentation skills and has the ability to create engaging, and informative presentations Has the ability to work closely with members at all levels in the organization, including leadership

Position - Technical Support Location - Pune-Hinjewadi Exp - 1+yrs Salary - 20k Immediate joiners required Diploma in (Electronics & Telecommunication/ Electrical) Job Description: 1. Required Well Knowledge about BLDC motor & PCB 2. Strong communication skills 3. Responding to customer inquiries and providing technical support via phone, email, or chat. 4. Strong follow-up for field defect part reverse 5. Well knowledge required for MS Excel & Power Points 6. Familiarity with CRM systems and support 7. Ability to prioritize and manage multiple tasks in a fast-paced environment. 8. Proven experience in technical support or a similar customer-facing role. Interested candidates can revert with updated resume in mail id given below- deepali@white-force.com