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Job Description - Business Account Management xbiz Job Description For Business Account Manager Job Title: Business Account Manager Experience Level : 4+ Years Location: Mumbai/ NCR- India Department: Account Management Reports To: Vice President Position Overview We are seeking a proactive and results-oriented Business Account Manager to manage our existing BFSI customers. The primary responsibilities include handling renewals, cross-selling, and up-selling our products and services across DigiVision, DigiDrive, and SecureNexus verticals. The ideal candidate will have a strong background in Account Management within the BFSI sector and a proven track record of maintaining and growing customer relationships. Key Responsibilities Manage and nurture relationships with existing BFSI clients to ensure customer satisfaction and loyalty. Handle renewals of our products and services to existing clients. Achieve or exceed quarterly and annual cross-sales and up-sales targets. Develop and implement strategies to achieve sales targets and increase revenue from existing accounts. Identify opportunities for upselling and cross selling our solutions to meet client needs and enhance their experience. Work closely with the sales and technical teams to deliver customized solutions and ensure client success. Conduct regular meetings, reviews, and presentations with clients to maintain strong relationships and address any issues or concerns. Also provide insights and feedback from clients to help improve products and services Conduct independent product demonstrations, presentations, and consultations. Collaborate with internal teams to ensure the successful delivery of solutions and services. Monitor and report on account performance and key metrics to management. Stay updated on industry trends and competitive landscape to identify opportunities for growth. Lead proof of concepts to showcase the capabilities of our solutions to clients. Participate in industry events, conferences, and trade shows to promote our solutions and generate leads. Manage the entire sales process from lead generation to closing deals, including techno-commercial proposal preparation, negotiation, and contract management. Provide regular sales forecasts and reports to management, highlighting key metrics, pipeline status, and opportunities for improvement. Qualifications: Education & Experience: Bachelor’s degree in business, Information Technology, or a related field. Proven track record of at least 4 years in account management within the BFSI sector. Experience in renewals, cross-selling, and up-selling products and services. Strong understanding of AI, computer vision, and cybersecurity concepts and technologies. Technical Skills & Competencies: In-depth knowledge of AI, computer vision, and cybersecurity frameworks and standards. Proficiency in using CRM software and sales tools (e.g., Salesforce, HubSpot, Zoho). Proficiency in using Microsoft Office tools - MS Excel, PowerPoint, Word. Personal Attributes: Excellent communication, presentation, and negotiation skills. Ability to understand and articulate complex technical solutions to non-technical audiences. Strong problem-solving skills and ability to work independently and as part of a team. Self-motivated, results-oriented, and customer-focused. The ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions.
