Experience
: 2.00 + years
Salary
: Confidential (based on experience)
Shift
: (GMT+05:30) Asia/Kolkata (IST)
Opportunity Type
: Remote
Placement Type
: Full time Permanent Position
(*Note: This is a requirement for Uplers)What do you need for this opportunity?Must have skills required:Account Management, Communication Skills, EmailMarketing, Marketing Automation, Client Management, Customer service experience, Project ManagementUplers is Looking for:
Roles And Responsibilities
- Successfully onboarding clients and building strong relationships with clients to understand their needs and requirements to ensure customer satisfaction and retention.
- Becoming the internal “expert” on all things your clients.
- Serving as the primary point of contact between the client and us, scheduling and leading weekly meetings, managing ongoing communications, and more – in collaboration with a campaign manager and other internal stakeholders as required.
- Ensuring delivery of and alignment to enable full documentation of clients’ brand guidelines, deliverables, rule sets, and more.
- Writing and continually optimizing and updating strategic plans, project roadmaps, content calendars, and other deliverables to ensure client buy-in and enable proper execution of client program initiatives.
- Initiating the work as required with the campaign manager and other internal stakeholders.
- Synthesizing analytics into ongoing audits and reports to inform changes in strategy and project roadmaps.
- Providing high-level scope to internal stakeholders for the purpose of brief creation, task assignment and prioritization, and execution and completion of creative assets and other project deliverables.
- Identifying and resolving churn risk as well as identifying appropriate upsell opportunities involving client program growth across email, SMS, push, and in-app messaging.
- Ensuring timely renewals of contracts and ongoing client retention.
- Identifying opportunities for cultivating clients to accept case studies, interviews, reviews, referrals, and industry articles.
REQUIREMENTS:
Note: If you don’t meet all of these, that’s okay. Throw your hat in the ring. We may find you the best fit anyway.
- Bachelor’s degree or equivalent experience.
- 2-3 years of experience working as either a brand-side email marketing manager
(or similar role) or in a MarTech company or marketing agency role with prior/current responsibilities for strategy, retention, and client growth.
- Experience working with email service providers, marketing automation platforms, lifecycle marketing platforms, and/or customer data platforms.
- Exemplary communication skills, both written and oral, especially in a business setting. An ability to speak to both technical and non-technical audiences is a major plus.
- A strategic thinker who can rise to the occasion in championing success for their own teams and their external clients.
- Strong project management skills and the ability to adapt to constantly changing deadlines, priorities, and project requirements.
- Effective time management skills and the ability to manage multiple projects and clients simultaneously.
- Experience working with a fully remote team, including team members overseas.
- Experience working with email service providers, marketing automation platforms,
lifecycle marketing platforms, and/or customer data platforms.
- Exemplary communication skills, both written and oral, especially in a business setting. An ability to speak to both technical and non-technical audiences is a major plus.
- A strategic thinker who can rise to the occasion in championing success for their own teams and their external clients.
- Strong project management skills and the ability to adapt to constantly changing deadlines, priorities, and project requirements.
- Effective time management skills and the ability to manage multiple projects and clients simultaneously.
- Experience working with a fully remote team, including team members overseas.
How to apply for this opportunity?
- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
