This position is posted by Jobgether on behalf of Katalon. We are currently looking for an Account Manager (SaaS, AMER) in India.
In this role, you will manage a portfolio of mid-market and enterprise customers, driving product adoption, revenue growth, and long-term partnerships. You will serve as a trusted advisor, collaborating closely with internal teams to design tailored solutions, address customer needs, and uncover upsell opportunities. Your work will involve strategic account planning, proactive relationship management, and meticulous pipeline tracking. With a customer-first approach, you will help organizations maximize the value of their investment while contributing to business expansion. This role requires working US business hours and thriving in a dynamic, high-growth SaaS environment.
Accountabilities
- Manage and grow a portfolio of mid-market or enterprise accounts, creating strategies that increase product adoption and revenue
- Partner with Customer Success Managers to understand customer goals, ensure adoption, and identify upsell opportunities
- Coordinate with Sales Engineers to deliver product demonstrations, handle technical objections, and create solution packages
- Collaborate with the Partnerships team to explore co-selling opportunities, maximize integrations, and enhance partner influence
- Maintain accurate pipeline data, forecasts, and account activities within CRM tools such as Salesforce
- Lead renewal discussions, ensuring smooth processes and identifying multi-product expansion opportunities
- Act as the primary point of contact for assigned accounts, ensuring an exceptional customer experience
Requirements
Must-have:
- 3-6 years of experience in a customer-facing role (Customer Success, Account Management, or Strategic Consulting) in a high-growth SaaS environment targeting the North American market
- Availability to work during US business hours
- Proven track record in onboarding and supporting commercial accounts throughout the customer lifecycle
- Experience managing renewals, driving account growth, and delivering customer success at scale
- Strong CRM skills, with the ability to document activities, update opportunity statuses, and maintain forecast accuracy
Nice-to-have:
- Familiarity with Selenium, Integrated Development Environments, Software Test Automation, and CI/CD processes
- Background in software quality assurance or test automation
- Knowledge of DevOps practices or software development methodologies
Benefits
- Competitive compensation package with periodic performance bonuses
- Professional growth through enablement programs, a culture of trust, and recognition of achievements
- Comprehensive health plans and generous paid leave for physical and mental well-being
- Inclusive and diverse global team environment with equal opportunity for all
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.📊 It compares your profile to the job's core requirements and past success factors to determine your match score.🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.This process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.Thank you for your interest!
