Account Manager

Persolkelly India

3 - 8 years

8 - 9 Lacs

mumbai nagpur thane nashik pune aurangabad

Posted:2 days ago| Platform:

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Skills Required

service delivery manager quality assurance customer satisfaction manager technology issue resolution account management customer engagement stakeholder management forecasting crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Account Strategy & Expansion
: Identify and develop new opportunities within existing accounts by positioning the full suite of solutions.
Account Mining & Expansion
: Identify and capitalize on upselling and cross-selling opportunities within existing accounts to maximize revenue potential.
Strategic Customer Engagement
: Serve as a trusted advisor, understanding client needs and delivering solutions that enhance their business outcomes.
Process & Reporting
: Establish structured CRM processes for tracking account performance, ensuring visibility, and maintaining accurate revenue forecasting.
Renewals & Negotiations
: Lead contract renewals and negotiations, balancing customer isfaction with revenue targets.
Cross-Functional Collaboration
: Work closely with internal teams to align solutions with client expectations, ensuring seamless service delivery.
Project Oversight & Execution
: Oversee project implementation, manage timelines, and ensure successful delivery in line with SLAs and business objectives.
Quality Assurance & Issue Resolution
: itor service performance metrics, resolve escalations, and proactively mitigate risks impacting customer isfaction.

Qualifications & Skills:

3+ years of experience in Account Management, preferably in SaaS, IT product, or technology-driven industries.
Proven ability to grow and retain accounts, with a strong track record in revenue expansion.
Excellent negotiation, communication, and stakeholder management skills.
Experience in managing service delivery and project execution, ensuring high client isfaction.
Proven success in scaling account revenue and driving key SaaS metrics (MRR growth, retention).
Passion for technology and its ability to drive customer outcomes.
Entrepreneurial mindset with a track record of exceeding goals in a fast-paced environment.
Experience in managing cross-functional teams and influencing delivery outcomes.

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