Account Manager

Ocrolus is seeking a dynamic Account Manager with around 5 years of experience in account management & client servicing in the US region. The ideal candidate will excel at building strong client relationships, ensuring customer satisfaction, and supporting revenue growth initiatives. This role is perfect for someone eager to take ownership of accounts while \working closely with senior leadership to drive success.

What you'll do:

• Manage day-to-day relationships with assigned accounts, ensuring high client satisfaction and timely delivery of services.
• Support senior account managers in executing account plans and identifying upsell/cross-sell opportunities.
• Act as the primary point of contact for client queries, issue resolution, and ongoing support.
• Coordinate with internal teams (sales, product, and operations) to meet client requirements effectively.
• Track account performance, prepare reports, and share insights with clients and leadership.
• Assist in preparing proposals, presentations, and renewal documentation.

Who we're looking for: (Skill Sets and Qualifications)

• Bachelor’s degree in Business, Marketing, or a related field; MBA is a plus.
• 4+ years of account management/customer success SaaS experience working with enterprise-level clients
• Proven track record of success with upselling, cross-selling and renewals
• Client focused solutions experience
• Ability to communicate client needs with internal teams
• Talent for influencing client management
• Ability to manage multiple projects and relationships simultaneously with negotiation, listening, communication skills, presentation and time management skills
• Growth mindset

Bonus points:

• Strong understanding of API based work
• B2B FinTech experience
• Worked for a hypergrowth-startup company
• Previous utilization of Salesforce

Please note: This position is not related to Finance or Sales. Candidates with backgrounds primarily in these fields are kindly requested not to apply.