Account Manager

Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About the role

As a Cargo Sales Account Manager, you will be responsible for managing customer relationships in either Bangalore, Delhi, Chennai, Hyderabad or Mumbai, working with both local and global clients. Your focus will be on driving sales growth by promoting digital tools like eBookings, improving the quality and profitability of cargo revenue, and ensuring that retained business remains financially strong. You’ll represent IAG Cargo in the local market, setting a high standard of service and professionalism. Using tools like Salesforce CRM, you’ll stay organized and efficient while promoting the IAG Cargo network and any future cargo partners to support business expansion.

What you’ll do

• Manage around 35 SME customer accounts, aligning their needs with our commercial strategy.
• Act as the key link between customers and internal customer service teams to deliver tailored solutions and added value.
• Promote and sell a wide range of cargo products based on customer requirements.
• Identify and pursue new business opportunities to grow the customer base.
• Convert potential business into formal contractual agreements.
• Collaborate closely with the local GSSA team for daily operational decisions.
• Conduct at least 15 face-to-face customer meetings per week and log all sales activities in Salesforce CRM.
• Drive adoption of the eBooking platform to increase digital engagement.
• Prepare and present weekly and monthly commercial performance reports.
• Achieve and exceed targets for QNNR (Quality Net Net Revenue) and tonnage.
• Build a profitable customer portfolio and improve marketing efficiency.
• Ensure timely debt recovery and manage financial follow-ups.
• Use a consultative sales approach focused on customer needs rather than just pushing products.
• Maintain a professional image of IAG Cargo within the industry.
• Comply with competition laws, business integrity policies (BASI 17), and all internal compliance standards.

It's all about you

What you’ll bring to IAG Cargo:

We’re looking for a motivated and results-oriented professional who’s passionate about logistics and sales. You’re someone who thinks strategically, works well with others, and enjoys solving problems creatively. You communicate clearly, take pride in doing things the right way, and are always open to learning and improving. You’re a true team player who’s not afraid to challenge the norm and help drive positive change in the business.

Skills and Experience:

• Excellent communication and presentation skills
• Confident public speaker and able to articulate and summarize complexity in a High level of numeracy
• Excellent oral and written skills in English
• Strong commercial acumen and analytical skills
• Working knowledge of tools such as Tableau, Excel and CRM - Salesforce
• Commercial experience essential
• Air cargo experience is preferred

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.