Account Manager

Account Manager

Key Responsibilities

• Act as the primary point of contact for assigned clients, building trust and long-term partnerships.
• Ensure client satisfaction, leading to smooth renewals and reduced churn.
• Conduct regular business reviews (QBRs/MBRs) with clients to showcase ROI and success stories.

• Identify opportunities to upsell new AI modules, features, and complementary solutions.
• Collaborate with pre-sales and product teams to design proposals tailored to client needs.
• Meet or exceed upsell and expansion revenue targets.

• Collect structured client feedback and share it with R&D and Pre-Sales to influence product roadmap.
• Track client use cases and adoption patterns to identify gaps and improvement opportunities.
• Act as the client’s advocate within the organization, ensuring their needs are prioritized.

• Work closely with Sales, Marketing, and Delivery teams to ensure client expectations are met.
• Provide market insights and competitor intelligence gathered from client conversations.
• Support pre-sales in preparing case studies, references, and success stories.

• Build client success playbooks for repeatable engagement and retention strategies.
• Develop industry-specific account growth strategies (AI adoption in BFSI, Healthcare, Manufacturing, etc.).
• Track renewal risk signals (low usage, unresolved tickets, delayed payments) and implement retention measures.
• Support thought-leadership initiatives by engaging clients in webinars, case studies, and joint PR.

Requirements

• 4–6 years of experience in account management, client success, or enterprise sales (preferably B2B SaaS/AI/Tech).
• Strong communication, negotiation, and relationship-building skills.
• Proven track record of driving renewals and upsell revenue.
• Ability to understand technical solutions and translate them into business value.
• Comfortable engaging with senior stakeholders (CIOs, CTOs, Heads of Innovation).
• CRM proficiency (Salesforce, Zoho, HubSpot, or similar).

Benefits

• Medical Insurance: Comprehensive coverage for your well-being.

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  Paid Time Off: Time to relax and recharge.

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  Learning Opportunities: Access to specialized training programs in AI/ML and QA automation to boost your skills.

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  Career Growth: After a successful 6-month internship, you may transition to a permanent role with a 5-day work week and a performance-based increment.

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  Supportive Environment: Work alongside experienced professionals in a culture that values innovation and continuous learning.