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Account Manager (Commercial - Americas)

Account Manager (Commercial - Americas)

Jumpcloud

4 - 9 years

6 - 11 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

usage linux saas artificial intelligence account management windows forecasting crm android recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Role

JumpCloud is growing our team in India and seeking a Commercial Account Manager to support our North American and LATAM markets. In this role, you will manage a hybrid Book of Business consisting of both direct customers and channel partners. You will own the full commercial lifecycle driving renewals, securing expansions, and ensuring long-term retention across your portfolio.

What You Will Deliver

You will act as the commercial owner for your territory, managing a high-volume portfolio. Your primary focus is protecting revenue through timely renewals and identifying upsell opportunities by analyzing customer usage data and health metrics.

For direct customers, you will lead commercial negotiations and value discussions. For partner-managed accounts, you will collaborate with the channel ecosystem to drive mutual growth. You will own forecasting and reporting on Net ARR, while collaborating with Customer Success and Marketing to ensure your customers are enabled and successful.

Location & Schedule

Location: India (Hybrid, 2-3 days in office) - Kormangala
Schedule: You must be willing to work North American business hours (Night Shift) to support customers in US/LATAM time zones (6pm to 3am IST)

What We re Looking For:

Experience: Proven background in Account Management, Inside Sales, or Renewals (SaaS experience preferred).
The Schedule: Commitment to working US business hours is mandatory.
The Skillset: Strong negotiation skills, ability to manage a high volume of accounts, and proficiency in CRM/Forecasting.
The Mindset: A hunter/farmer hybrid mentality focused on hitting retention and expansion targets.

Why JumpCloud

Global Exposure: Work directly with US/LATAM customers while based in our India hub.
Impact: Directly influence revenue growth in a hyper-growth SaaS environment.
Culture: Competitive benefits and a supportive hybrid work environment.

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Account Manager (Commercial - Americas)