Account Manager - Client Servicing

About the Role
The main goal of this role is to manage and support client accounts to ensure long-term client retention and success

NOTE: This position is full-time and hybrid, meaning you can work from home as well as office

Key Responsibilities

• On-boarding of the clients into the ecosystem
• Create a custom roadmap and strategy to ensure the growth of the clients
• Cultivate and nurture long-term relationships with the clients
• Ensure clients understand and experience the ROI/value AltXEd delivers.
• Resolve queries or guide the clients in the right direction
• Collaborate with cross-functional teams, including Sales, Marketing,
• Support, Billing, and Operations, to ensure an exceptional client experience.
• Do check-in calls with the clients to ensure the roadmap is being followed
• Motivate, inspire, guide, and support clients so that they are on track with the roadmap
• Identify expansion opportunities like renewal or higher programs

Qualifications

• 0 to 1 years of experience in account management, client servicing or client relations roles preferably from education, consulting or marketing agency background
• Ability to work independently, meet deadlines, and communicate effectively
• MBA or equivalent management degree or equivalent work experience

Required Skills

• Excellent Communication Skills: Proficient in both written and verbal communication, ensuring messages are understood and engaging.
• Strong Relationship-Building Skills: Expertise in cultivating and maintaining strong, productive relationships with clients. Ability to empathize with clients, understand their needs, and build trust.
• Analytical and Strategic Thinking: Capacity to analyze client data, interpret marketing results, and make informed decisions. Ability to strategize based on analysis to enhance client success and ROI.
• Problem-Solving Abilities: Skilled at identifying challenges clients may face and proposing effective solutions. Ability to handle objections and mitigate issues with a positive, solution-focused approach.
• Adaptability and Flexibility: Ability to adapt strategies and approaches to meet the evolving needs of clients. Flexibility to manage multiple clients and projects in a dynamic environment, ensuring high-quality client service.

What We Offer

• Flexible work hours
• Remote/Hybrid work opportunity
• A mission-driven, collaborative team
• Opportunities for growth and leadership

Job Type: Full-time

Pay: ₹300,000.00 - ₹360,000.00 per year

Benefits:

• Paid sick time
• Paid time off
• Work from home

Language:

• English (Required)

Location:

• Kothrud, Pune, Maharashtra (Required)

Work Location: In person