Account Manager/ Client Servicing - Ads

Company Description

Nitro Commerce is at the forefront of India's e-commerce market, offering Martech/ Adtech tools to unlock the potential of D2C brands. With experience in crafting MarTech solutions, Nitro Commerce empowers leading commerce brands with AI-powered solutions to overcome challenges in the evolving landscape.

Role Description

This is a full-time on-site role for a KAM - Lead - AdTech/ MarTech at Nitro Commerce located in Gurugram. The role entails managing key accounts, developing business plans, providing customer service, and leveraging analytical skills for account management.

Roles & Responsibilities:

• Building and Maintaining Relationships

  : Developing strong, trust-based relationships with key stakeholders within client organizations
• Manage client servicing for affiliate marketing vertical, managing a portfolio of high-profile e-commerce brands across D2C sectors

• Strategic Planning:

  Developing and implementing strategic account plans tailored to each key client, outlining goals, opportunities, and strategies for growth.

• Sales and Business Development:

  Identifying opportunities for

  upselling and cross-selling

  within key accounts to increase revenue.

• Serving as a Point of Contact:

  Acting as the main point of contact between the company and the key client, ensuring smooth communication and addressing any issues.

• Problem Solving:

  Resolving issues and complaints raised by key clients to maintain trust and satisfaction.

• Reporting and Analysis:

  Tracking key account metrics, analyzing performance, and providing regular reports to internal and external stakeholders.

• Contract Negotiation:

  Negotiating agreements and contracts with key clients.

Qualifications

• 5+ years of experience in Account Management from Advertising, AdTech/ MarTech industry is Must.

• Analytical Skills and Business Planning

• Client Service and Accounts Management is must

• Cross Selling experience is must

• Experience in account management and business planning
• Strong communication and interpersonal skills
• Ability to analyze data and make strategic decisions
• Previous experience in AdTech or MarTech industry is a plus
• Bachelor's degree in Marketing, Business Administration, or related field