Account Manager - B2B

• Client Ownership: Act as the primary point of contact for all assigned accounts, ensuring satisfaction, consistent engagement, and long-term retention.
• Pre-Sales & Onboarding: Collaborate with the sales team during pre-sales to co-create benefit plans and ensure a seamless onboarding experience.
• Stakeholder Management: Foster strong relationships with HR leaders, CXOs, and other key decision-makers to drive successful partnerships.
• Engagement Planning: Post-onboarding, develop and execute a 12-month engagement strategy in coordination with internal teams.
• Cross-Functional Collaboration: Work closely with internal teams, including product, marketing, and operations, to deliver a consistent client and member experience.
• Business Reviews: Conduct regular Monthly and Quarterly Business Reviews (MBRs/QBRs) to assess performance and identify areas for improvement.
• Renewal Management: Own the entire renewal process from RFQ to benefit design and final presentation, to secure timely renewals and maintain high retention rates.
  

Required Qualifications

• 2–3 years of experience in Sales, Account Management, Customer Success, or Business Development
• Strong communication skills in English (verbal & written); fluency in Kannada and/or Hindi is a plus
• Proven track record of managing client relationships and delivering on retention goals
• Ability to handle complex client requirements and ensure high service delivery
• A proactive, client-first mindset with a passion for improving customer experience