Account Management - Relocation

Job Description

This position is responsible for the complete operations of the accounts and functions that the Account Manager is responsible for and report to the Relocation Manager/ General Manager of the location. Responsibilities Relocation Services: Create plans for delivering service to new and existing assignees on specific accounts designated. Develop and facilitate a basic training program for all new relocation services staff, updating training modules regularly to include information on all new accounts/partners and any significant industry trends or changes Develop and maintain strong working relationships with internal and external clients Ensure awareness of initiations regarding new assignments Ensure efficiency, performance, quality and timeliness of delivery of services by the Relocation team Allocate and manage the responsibilities of the members of the Relocation team Ensure Process Diligence in each case including mapping through technology. Ensure internal reports like Account Manager reports and status of assignments are prepared on time Ensure that the team completes work/issues on a timely manner with appropriate identification and rectification of issues Ensure timeliness, and accurate resolution of the job as per scope of assignment Work with all employees to optimize the operations From time to time the Account Manager would be required to back up or deliver on the ground destination services along with the consultant/ Senior consultant or on his / her own. Submit reports to Seniors as prescribed Ensure Billing on time and payments received thereon. Real Estate Services Ensure that the resource directory is updated regularly by keeping track of existing properties that are already listed by the realtors and also looking for potential properties Keep abreast of market trends by telephone and e-mail with realtors and also with builders to obtain the going rate in the market HR Providing appropriate support and orientation to new hires Explain the entire steps of the process to a new hire and take them on visits with clients as part of their orientation and training Ensure employees are provided with coaching when required Manage people and help resolve conflicts through counseling Administration Identify training areas of the team and ensure to conduct such trainings from time to time Keep track of all ongoing assignments and the consultants who are responsible for each assignment Ensure accuracy of detail and data integrity Client Management Develop and manage relationships with new and existing clients and specific HR Maximize revenues from the existing customer base and developing ongoing account plans Be the key/ main point of contact for top accounts Maintain ongoing consultation with client IAM/local HR about potential assignments and timeframes to ensure timely services Ensure prompt and appropriate resolution of any issues and/or problems initiated by clients and/or assignee’s, and keep supervisor aware of issue and status Escalate client and/or assignee issues internally to senior management and externally to appropriate client contact Identify potential escalations and ensure resolution of issues by interacting with the HR or the International Assignment Manager (IAM) contact at the client company Maintain contact with the assignee during the issue resolution stage and provide updates as needed Measure and maintain client satisfaction on a continual basis, and providing appropriate feedback internally to specific relocation team member Ensure tangible cost saving information is collected and presented to clients for review Ensure all reports are prepared correctly and on time and sent by the Account Manager to the HR contact or to the IAM, on an ongoing basis to provide status throughout and at the end of the assignment Vendor Management Conduct new and existing vendor assessment, rate service levels and ensure adherence to contract terms Qualifications Bachelor's degree or equivalent experience in Business 4+ years' of relevant work experience Experience in a leadership position Good verbal and written communication skills Good interpersonal skills in order to interact and manage people Good analytical skills Show more Show less